Frequently Asked Questions

Please choose one of the following options for more assistance:

For information about what the DoD Root Certificate is and how to install it: WHAT IS THE DOD ROOT CERTIFICATE?.

For information on how to reset your password: RESETTING MY AKO PASSWORD.

For instructions on how to use your CAC with AKO/DKO: HOW DO I LOG INTO AKO/DKO USING MY CAC?.

For information on your W-2 or where to find it: WHERE CAN I FIND MY W-2?.

For all other help topics, please browse and/or search the Help Page FAQs. To get to the Help Page, click the Support Home tab at the top.

If you need to contact the Help Desk: HOW DO I CONTACT THE AKO SERVICE DESK?.