Accessing your AKO EMAIL LOGIN
AKO mail services provided by the army, are highly secure, and use POP-S and IMAP-S. Army Knowledge Online manages email for over 2.4 million users and many security practices must be taken to insure that this information remains visible to only the correct people. Both retired members of the army, active members, and DA civilians can use the AKO service. Because of these security practices, sometimes it may be difficult to log into your AKO account however we are here to help if you run into any issues.
Accessing your AKO Email Via CAC. Since 2013 the US army has been requiring all users wishing to access their AKO email account to use their CACs to login to AKO. All users who have a CAC should now be fully migrated to the Enterprise Email platform. Users will not be able to log into their email from just a username and password alone. DISA mail is running on a Microsoft Exchange platform and will require 100% Common Access Card login use on the Outlook Web App Site. If you’re a Dual Persona user, you are still being migrated, however you should get your PIV exposed as soon as possible, or you may have problems accessing your Enterprise Email account or accounts.
- Enterprise Email
If you’re having trouble with Enterprise Email go here.
- AKO Password
For information regarding resetting your AKO Password click here.
- Cac Login Password
For information regarding CAC Only Login click here.
- AKO Webmail Issues
If you’re having issues with AKO Webmail Freezing, click here.
- AKO Webmail Lite
Information on AKO Webmail 2.0 and Webmail Lite, click here.
- AKO Issues
Further inquiries should be directed by clicking here.
- AKO Webpage changes
To see what changes were made to the AKO website click here.
- Why is AKO so hard to get into
If you think AKO is hard to get into, check out the AKO login information page.
- Internet Explorer 9.0 and AKO Webmail
If you can’t log in because of internet explorer learn how to login to your AKO Webmail using Internet Explorer here.
Whether you’re in the army, navy or marines, you’ll need to update your ActivClient drivers. Click here for more information to get the correct drivers for your CAC.