AKO and DKO provide security for some of the most important information in the world. Army Knowledge Online manages over 2.4 million users and many security practices must be taken to insure that this information remains visible to only the correct people. Because of these security practices, sometimes it may be difficult to log into your ako account however we are here to help if you run into any issues.
AKO Login Troubleshooting Instructions
- AKO Password
For information regarding resetting your AKO Password click here. - Cac Login Password
For information regarding CAC Only Login click here. - Enterprise Email
If you’re having trouble with Enterprise Email go here. - AKO Webmail Issues
If you’re having issues with AKO Webmail Freezing, click here. - AKO Webmail Lite
Information on AKO Webmail 2.0 and Webmail Lite, click here. - AKO Issues
Further inquiries should be directed by clicking here. - AKO Webpage changes
To see what changes were made to the AKO website click here. - Why is AKO so hard to get into
If you think AKO is hard to get into, check out the AKO login information page. - Internet Explorer 9.0 and AKO Webmail
If you can’t log in because of internet explorer learn how to login to your AKO Webmail using Internet Explorer here.
Like Uson
i need help changing my ako password.
To reset your password please go to http://akoarmymil.com/password-reset/ or email help@us.army.mil
My email is not opening on AKO , I am not being dirrected to my login page!!!
Contact help@us.army.mil or go to https://www.us.army.mil/suite/login/login.fcc
How do I access the login without having to use a CAC reader. I am retired Army.
Try contacting help@us.army.mil or visiting http://akoarmymil.com/access-akodko-when-i-retire-or-ets/ for more information on retired accounts.
This Enterprise Migration is a mess. Now, I can’t even access my AKO from home for my own Personal use for my College & all my work emails go to my AKO & my work AMEDD email wich is redundant and clogs up my AKO. I am a graduate student and I use my AKO email to correspnd with my professors when I am at home but since one of the IT Technitions migrated me yesterday to the new standards everything is crazy. When I scan a document at work to email to another office it gets stuck in my AKO (I use my CAC at work, don’t have a CAC at home). When I get an email from someone at work it goes to my AKO & my AMEDD email which is so redundant. Can someone make this work better. It was working fine before this MIGRATION. I am retired Army. Not sure the Tedchnician did everything he was supposed to do when he called me back at close of business
yesterday. I really need to access my AKO at home without a CAC.
You will first need a CAC http://fave.co/XUGrqp and follow these instructions http://akoarmymil.com/making-your-home-computer-cac-ready/. Then try contacting help@us.army.mil or visiting http://akoarmymil.com/access-akodko-when-i-retire-or-ets/ for more information on retired accounts.
Yes the migration has happened, and No I can’t get to my email account. My CAC card doesn’t load for ATTRS things are a mess. I need to find out why/ what all certificates needed to go to ATTRS /AKO webmail/ and required other Military sites.
The train wreck that is AKO continues to evolve into more and more depravity as logging into web mail surpasses the difficulty of theoretical physics.
my computer will not let me into AKO, is there an issue at your end. I was in until 2 weeks ago and now I cannot navigate into the login page.