Beginning February this year, about 500K Army Knowledge Online (AKO) users will be
migrated to DoD Enterprise Email (DEE). These users are currently using their AKO
webmail as the primary email. This group is actually the last among the Army groups
whose accounts will be migrated to DEE.
- DoD Enterprise Email
http://akoarmymil.com/dod-enterprise-email-dee/ - Enterprise Email
http://akoarmymil.com/enterprise-email/ - DoD Enterprise FAQ page
http://akoarmymil.com/department-of-defense-dod-enterprise-email-information-page/
This AKO webmail migration initiative forms part of an overall migration system within
the Army. The initiative requires migrating from legacy email to DEE system. There are
about 1.5 m Army users, 760K of which are already migrated to DEE.
The migration process is expected to affect soldiers and Army civilians among others.
However, those contractors who are using common access cards (CAC) might be also
affected despite the fact that they might not be using government computers in using
their Army email. Those users with email accounts that are server-provided will be also
affected if the server belongs to other military component.
The migration only includes AKO emails, but not contacts and calendars. This is
perceived to be the migration tool’s limitation. Nonetheless, the key strength of the tool
is its capability of migrating emails bound for the AKO account into the DEE account.
That is, the emails will be forwarded automatically using the ‘@mail.mil’ extension.
The AKO accounts will still be valid though. However, once migration to DEE occurs,
the user may no longer associate with AKO including its mail interface, mail handling
capability and mail storage. DEE can provide these capabilities though in addition to the
web-enabled mail interface that can be found at https://web.mail.mil/.
Those deployed soldiers, who are not yet migrated into the DEE system, may continue
using the AKO accounts until their re-deployment. The same goes with Warrior
Transition Command Solders if they want to use their AKO accounts optionally. More
details will be provided in the future through WTC.
Retirees, even when they own a CAC to perform another role like Army civilian or
contractor, family members, and other non-CAC holder AKO users will be able to
maintain their AKO accounts. However, they will be eventually transitioned to the DEE
platform. Retirees and families will be also provided with alternate secure access to
particular portals of Army and DoD.
DEE accounts will be made accessible through CAC since the system will utilize a
browser equipped with a CAC reader. Nonetheless, any computer is allowed to be
used since the system supports the use of browsers and operating system. One cannot
access DEE with using a username and password.
Further, AKO users with CAC are allowed of accessing DEE accounts with the use of
the same computer. However, those AKO webmail users, who have a username and
password, must follow the procedures of configuring the computer to make accessible
with the use of CAC. Such an issue might interrupt the process of accessing email until
the migration is completed.
Further, there are various AKO mail capabilities that may no longer be utilized with
using DEE. This is because of the high security vulnerabilities. AKO users may no
longer be endowed with
— Outlook accessibility including the AKO Outlook connector when using non-
government computers
— IMAP/POP protocols accessibility including commercial email clients like Outlook and
Thunderbird since they are not CAC PKI certified
— Personal mobile device accessibility since this platform requires IMAP/POP protocols
For email issues, users should communicate with the AKO helpdesk (1-866-335-2769).
Users shall select 2 for ‘AKO’ and 3 for ‘other’. AKO helpdesk assists account access
and answers ‘how-to’ questions including how to access DEE using non-government
computers. On the other hand, DEE users must contact the respective network
enterprise center or other equivalent support entities.
Users are also encouraged to visit https://www.us.army.mil/suite/page/
EnterpriseEmailTransition for more information about DEE including FAQs.
I have been trying to access my email on Enterprise Email. I was migrated on 3 Jun 2013 and to date I am not able to access using above website. I am work off of Windows 8, Internet Explorer and still no success.
I have come off of active duty as of July 2013, and I had access to my enterprise email while I was using a govt computer. Now that I am back on reserve status I can’t access my email account and don’t know my email address. How can I get this fixed and have it forwarded back to my AKO where I can access my emails? I am using a MAC computer but I run windows on my Parallels and use windows XP. I have CAC access on my windows OS.
If you have a CAC Card, make sure you have the correct drivers, http://akoarmymil.com/what-is-the-dod-root-certificate/ and software http://akoarmymil.com/activclient/ Outlook information can be found here http://akoarmymil.com/outlook-web-access-owa-and-ssl-vpn-manual/
I am trying to convert to the new system but the page will not upload. keep getting a error msg. why is that
What is the exact error message you’re getting?
I have been recently transferred to IRR (individual ready reserve) and no longer have a CAC ID card. My AKO email was migrated back in April and since I don’t have a CAC anymore, I am unable to access email. How can I gain access without a CAC or how can I revert back to the old AKO email?
I have the same problem. I noticed your post was back in august. Did you ever figure it out. I recently transferred to the IRR.
I am not able to get into my enterprise email and I am not receiving any more emails to my AKO email, I am told that I just have to have all my emails sent to my work email because I am a DOD civilian at vera.dunk@deca.mil but this email is always full because I have a very demanding job and I am only have a limitied amount of space on this email account, please tell me there is a better way to get to my enterprise or AKO email coming soon.
I was migrated at least six months ago. I cannot access mail.mil from my national guard armory because the computer lab computers are not updated. I cannot access it from home on a gov issued laptop even after following all of the Mac help links and following each step as described to get everything for my CAC reader installed. this is ridicules. All Soldiers need access to their email. send help to dbsl3780@gmail.com.
Hi there. As a retiree – how do I get back into my AKO e-mail to pull down historical messages? Also, as a retiree – do I get a new email address?
Thanks,