How do I recover deleted files? AKO Files has a Recycle Bin when in Tiles view that holds deleted files for 30 days. To view the Recycle Bin: Go to your folder and set to ‘Tiles View’ (if you see ‘Details View’ at the top of the open folder, you are already in ‘Tiles View’) […]
Posts By: AKO
AKO Profile: Editing My Profile Page
Can I change my profile page? I do not want anyone to see my profile page, how do I delete the information within my profile page? Add/Remove Channels to the profile Log in to the portal; https://www.us.army.mil Open the ‘My Account’ menu. Select ‘myProfile Page’ Click ‘Profile Settings’ on the left. Click ‘Additional Settings’ on […]
AKO Page Layout Options
How do I find ‘Page Properties’ and what can I do with it? As the name suggests, ‘Page Properties’ will display the administrative properties of the page you are viewing. Therefore, you must have administrative rights to a page in order to view the page’s properties. How do I find the properties page? To locate […]
Error: “Message Fails DKIM Verification”
Why am I receiving email with the subject: “[AKO Warning – Message fails DKIM verification]”? This error usually happens when there is a carriage return in a message without a line feed. The AKO mail system tries to correct and causes a failure message. Most of the time, this error occurs when you forward a […]
Webmail: Encrypting Email Using AKO
How do I encrypt an email? This FAQ describes how to encrypt an email with the AKO Webmail. To encrypt emails within an external email client, contact your local IT Team or the external email client’s help desk. To encrypt emails, you must have S/MIME enabled and your signing certificate selected in webmail. Once you […]
Updating the Email Address on your CAC
I recently changed my AKO/DKO username, which changed my email address. How can I get my email address changed on my CAC? You will need to update the email address on your CAC if you change the username on your AKO. Your AKO email address is registered to your Common Access Card is used to […]
Webmail: HTML Display is Disabled
Why can’t I view HTML within AKO/DKO webmail? HTML content can no longer be viewed in an email within AKO/DKO webmail. HTML scripts within the body of the email. AKO/DKO webmail is stripping javascript and placing “This message contained javascript which has been removed by AKO/DKO IAW INFOCON level 3 and 4.” in place of […]
Error: “Unverified Signature”
What does it mean when there is an attachment that says “Unverified Signature”? A signature attachment on an email is a method of verifying that the identity of the sender is valid. It is your assurance that the person sending you the email is who they say they are. Unverified Signature If you open an email […]
vCard
Where is my vCard and how do I update my vCard? A vCard is an electronic business card that can be attached to email messages in your AKO/DKO webmail. Your vCard is located within your AKO/DKO webmail. You can get to your AKO/DKO webmail by either: Logging into AKO/DKO and click on the ‘Email’ icon. […]
External/Registration Email Address
What is the external/registration email address? How do I update my registration email address? External / Registration Email Address What is it? Your external/registration email address is what AKO uses to contact you outside of AKO. It is a requirement during registration that you enter an external email address. Sensitive personal information may be sent to this […]
Error: Not receiving any new email
Why am I not receiving email in my AKO/DKO webmail? Mail Quota Please make sure that you are not exceeding your AKO/DKO mail storage quota. All messages regardless of what folder they are in count towards your quota. The mail system will automatically send a warning message when a user’s AKO/DKO mail account reaches 90% […]
Your AKO Email’s Friendly/Display Name
Why does my full name show in my emails now? In accordance with DA PAM 25-1-1 Section 3-4, paragraph (h)(2)(a), AKO/DKO implemented the use of the “friendly name” format of a displayed email address and user ID. This fulfills the national requirement that all persons have displayed, their relationship to the Department of the Army. […]
Webmail: New Email Window Does Not Appear
Why can’t I compose, reply, or forward email within the AKO/DKO webmail? Compose, Reply, Forward Window Does Not Appear The compose, reply, and forward windows are normal pop-up windows. Because it is a pop-up window it can be blocked by most pop-up blockers. You must disable, bypass, or uninstall your pop-up blocker for the window […]
Table of Contents: AKO/DKO Email
Are you having problems with AKO/DKO email? The folowing list are our most frequently asked questions regarding our webmail client and email delivery options. Click on any link below to read more. Webmail What’s new in Webmail 2.0? How do I forward my email? What does AKO/DKO do about spam? I am unable to compose, reply […]
Branding your AKO Page
What does branding my page mean? <or> How do I brand my page? Branding your page in AKO/DKO allows you to change the coloration of the portal, and allows you to change the graphic located in the upper left of the portal. This allows site administrators for AKO/DKO an additional level of flexibility for their […]
AKO Page Administration Options
What are the options that I have when I go to a page within AKO? Depending on your access level to the page, you will see different tools when clicking on ‘Options’ located at the top right of a page. Below is a description of each tool within ‘Options’. Add to Favs/Remove from Favs Depending […]
Contact AKO Page Administrators
How can I contact an administrator of a page? “Every AKO/DKO page is different. There are far too many to visit them all. Sometimes you may encounter a page which has some content that you want to know more about. The Help Desk receives numerous comments and questions about various pages every day. Help Desk […]
Display HTML on an AKO/DKO page
Can I display HTML on my AKO/DKO page? It is possible to display HTML on your page within AKO/DKO. For instructions on how to display HTML on your page, visit the AKO/DKO and HTML page: https://www.us.army.mil/suite/page/407965 You can also get to the AKO/DKO and HTML page by: Log into your AKO/DKO account. Click on ‘Quick Links’. […]
Related Content on AKO
Can I get an existing page to show up within another page’s related content? There are two ways to make a page show up within another page’s Related Content. For this FAQ, the following will be used to help differentiate between the two pages: Page A: will be the page you wish to add to […]
Team Group
What is a “Team Group”? Team Groups provide the same access control abilities of a “My Group”, but they have slightly different permissions. You can also associate a Team Group with a page. All of the members of a “Team Group” are aware of its existence, but administrators of the group have the option to […]
