Your profile photo allows other AKO/DKO portal users easily to identify who you are. The profile photo will display within your profile and also within your virtual business card. How to upload a profile picture 1 Log in to the portal; https://www.us.army.mil 2 Open the ‘My Account’ Menu 3 Click on ‘Account Information’. 4 Click the […]
Posts Categorized: AKO Account
AKO Files Personal Storage Limits
You are allocated 250MB of upload credit to any personal and teams folder within AKO/DKO. Unfortunately, the AKO Helpdesk is unable to increase your Personal and Teams files quota. If you have exhausted your entire 250MB upload quota, you will not be able to upload any new files to any personal and teams or organizational […]
An unknown user is requesting my sponsorship
If someone you do not recognize has requested that you be their sponsor you may simply reject the account. It is not uncommon for a sponsored account holder to mistype the user ID of their sponsor when requesting that their account be approved. Rejecting an account you are unfamiliar with will deny access to AKO/DKO […]
Where can I find help with Army Enterprise Services?
The Army’s Enterprise Service Desk supports a wide variety of the Army’s Enterprise Services including Enterprise Email, the Army Knowledge Online, and more. If you need help with the AKO or any Enterprise Service you may contact the ESD for asistance. The Army’s Enterprise Service Desk is available 24 hours a day 7 days a […]
Your Menu: Self Service
Self Service contains pages that consolidate information and links for personnel, financial, education, reference, and other broad categories of issues that may relate to the portal users. Depending on your account type, you may not be able to access some of the information within the pages.
How can I create an AKO Organization?
For information on how to create an organization within ‘Site Map’, view the following document: https://www.us.army.mil/suite/doc/19126470
“An Account Already Exists With This SSN”
SSN in use If you are registering for an account on AKO and receive an error indicating an account already exists with the Social Security Number you are attempting to register with then you already have an account. A common reason for this error is having an account established for you in the past, even […]
Your Menu: Home
The home tab contains four links. They include a link to go to the AKO Homepage, DKO Homepage, Low Bandwidth Mode, and the Site Map. If you would like to learn more on Site Map, please check Where can I find the AKO Site Map?
Personalize your My Medical Readiness page
To view your Medical Readiness, go to https://www.us.army.mil/suite/page/65. At the top of this page, you will see “The traffic lights have been restored. If you are unable to see your personal medical information, visit the MEDPROS site.” Click on the word “MEDPROS” to view your Medical Readiness. You must be logged into your AKO/DKO account to […]
Reporting Classified Information Spillage
The following document has information on how to report a classified spillage: https://www.us.army.mil/suite/doc/5301457 The document is also available inside the portal and can be located using the steps below: Log in to AKO/DKO. Click on ‘Quick Links’ on the menu bar. Under the heading ‘Portal Information’ click on ‘Portal Policies & Procedures’. The document will […]
Approving a guest account
Sponsored accounts on AKO/DKO require approval before they can be used. To approve or otherwise manage your sponsored accounts you will need to pull up your Sponsor Management Console (SMC). Where is the Sponsor Management Console? Log in to AKO/DKO. Click on the ‘My Account’ menu. Under the heading ‘Sponsor Management’ click ‘SMC’. After approving […]
AKO Content Security (ALARACT 147/2007)
Information regarding ALARACT 147/2007-AKO Content Security can be found in the following document. You must be logged into AKO/DKO to view this document:https://www.us.army.mil/suite/doc/10451209.
Changing your AKO sponsor
A sponsored account holder might need to change their sponsor to maintain account access. Their sponsor may have changed, they may have changed organizations, or their account may have deactivated after leaving one job and needs to be reactivated after joining another. Active account If the sponsored account holder can access their account the sponsor […]
Inactive Account Status
Account deactivation Accounts on AKO/DKO can not be deleted or removed from the system. In the event that the account access needs to be terminated the account is simply deactivated. This may happen when you separate from service or leave the contracting job where you were given an account. In any case to determine if […]
How can I update my Personal Information on AKO?
You can change only certain information within your AKO/DKO account. To change your personal or organizational information within your AKO/DKO account you will need to: Log into AKO/DKO. Click on the ‘My Account’ tab. Click on ‘Account Information’. From there, you will have access to change the information available in your account. There is a […]
Your Menu: Favorites
You can use the ‘Favorites’ menu to access any page, file, or forum that you have selected to be your favorites. You can also access any external links that you have added as well. Check Edit Favorites for information on how to edit your favorites.
Error: “Violation or Non-Viral Threat Found”
Reasons to receive this error: You are uploading a .zip file where the total content when expanded would exceed 2 GB. Your file has been identified by the scan engine as containing some potential threat that is not technically a virus, or the file is being blocked because it cannot be scanned because the scan […]
Maximum File Upload Size
You should be able to upload files up to approximately 1 GB. Zip files may contain total data up to 2GB. You will receive the following error if the total expanded data exceeds 2 GB: “Virus Scan Errors – Unable to perform virus scan. Please try again later.” This error should only occur when there […]
File Upload Does Not Complete
In the Internet Explorer (IE) web browser, when a user uploads a file larger than 250 MB, IE will not automatically send you to the folder when the upload completes as it normally does for a smaller file. Instead, this is what happens when you upload a file over 250 MB in Internet Explorer. The […]
Upgrading from an Email-Only Account
In order to get your EMAIL ONLY sponsored account switched to a regular sponsored account, you must ask your sponsor to make the change. Can the Help Desk assist me? NO. Your sponsor determines your level of access to the AKO/DKO portal, and is the only one who can grant a higher level of access. […]
