SSN in use If you are registering for an account on AKO and receive an error indicating an account already exists with the Social Security Number you are attempting to register with then you already have an account. A common reason for this error is having an account established for you in the past, even […]
Posts Categorized: Registration
How can I verify my sponsored account?
Verification Process Log in to AKO; https://www.us.army.mil Open the ‘My Account’ menu Click on ‘Account Information’ Click on ‘Verify My Account’ Enter the Information Requested Note that your account name must match the name provided to us in your records exactly or your account will be unable to verify. For the requirements of verification no […]
AKO Password Requirements
When creating a password on the AKO/DKO Portal, certain requirements must be met to maintain the integrity of your account and personal information. Your password has the following restrictions: Passwords are case sensitive It must be at least 10 characters It must contain at least 2 special characters: !@#$%^&*_-+=’:;., It must contain at least 2 […]
Activating the PIV Authentication Certificate on your CAC
CAC PIV Many users are what is considered a “dual persona.” A user who is dual persona (such as someone who is both National Guard AND a DA Civilian) will have to complete an additional series of steps before they will be able to access their Enterprise Email. Your Common Access Card holds some data […]
AKO Help Desk
You can contact AKO using the AKO Phone Number or any one of the following options below: Email: help@us.army.mil Phone: 1-866-335-ARMY (2769) -Use Option 2 DSN (OCONUS): 312-560-1110 then ask the operator to connect you to 866-335-2769 Below is a list of help pages of our most commonly requested answers. Help page table of contents How […]
How do I help someone else get a sponsored account under me?
How do I help someone else get a sponsored account under me? New Guest Account If a user needs access to AKO/DKO but is not in the service or civilian branches of DoD they may be sponsored for a guest account. These accounts have potentially more limited access and require reapproval after a set period of […]
DKO Account Registration
How do I register for a DKO account? Eligibility If you are a service member with any of the following statuses you are entitled to an account on AKO/DKO. Your ability to sponsor other users for an account on AKO/DKO is based on your status with the military. The chart below is a list of […]
Verify Account
How do I verify my account? Verification Process 1 Log in to AKO; https://www.us.army.mil 2 Open the ‘My Account’ menu 3 Click on ‘Account Information’ 4 Click on ‘Verify My Account’ 5 Enter the Information Requested Note that your account name must match the name provided to us in your records exactly or your account will […]
Unsponsored Army Account Registration
How do I register for a Full AKO account? Eligibility If you are a service member with any of the following statuses you are entitled to an account on AKO that does not require sponsorship and has the ability to sponsor other users for accounts as well as other access privileges relating directly to your […]
Sponsored/Guest Account Registration
How do I register for a Sponsored/Guest Account? Creating a guest AKO account A guest account on AKO is one that requires sponsorship from a full account holder. A guest account is limited in its access rights and requires an affirmative action by the full account holder to essentially vouch for the guest’s status as someone […]
