Open a web browser and go to: https://web.mail.mil You will see the following screen informing you that you are accessing a U.S. Government Information System. Click “I Accept”. When prompted, be sure to select only your DOD EMAIL certificate. Click “OK”. You will be presented with a second screen. Simply click the link in the center. […]
By the end of 2013, the plan is for the Defense Information Systems Agency to have efficient components to put together a robust cloud computing system through tools which can be accessed online at any time. As cloud computing shows its benefits more and more every day, the Army have decided that making this move […]
The Department of Defense has been taking many different opportunities to improve the standards of communication and integration between soldier and the headquarters. This means that the initiatives like the Enterprise E-Mail have helped put the entire communication between staff and soldiers into a much more lucrative and fluid context. In fact, the Enterprise E-Mail […]
The Military is always looking for better ways to help their staff integrate with their systems and programs more efficiently. One of the most useful applications available to soldiers and staff is the Enterprise E-Mail Outlook Web Access which allows access from any machine in the world, as long as it has an internet connection […]
Please note when logging in to OWA (Outlook Web App) with your CAC, you will need to select your Email certificate. If the incorrect certificate is selected, you will receive the Ërror 500 Internal Server Error”or “Page Cannot be displayed.” You will also want to ensure that you are entering the OWA address manually https://web.mail.mil […]
You can contact the Enterprise Email Help Desk by using any one of the following options below: Email: help@us.army.mil Phone: 1-866-335-ARMY (2769) -Use Option 3 DSN (OCONUS): 312-560-1110 then ask the operator to connect you to 866-335-2769
The U.S. Army Medical Command is deploying Defense Enterprise Email across the command. This is in coordination with our mission partners of NE. TCOM DISA and the Army CIO/G. The following message is very important. As a supervisor, Soldier government, service employees, and contractor there are steps you have to take in order to make […]
If you need to change your Enterprise Email Address or request a new Email Encryption and Signing Certificates, follow these steps. On the First page, go to Update Email. There will be a security warning. Press on the checkbox to “Always trust content from this publisher” and go through the steps clicking yes where appropriate. […]
Can I digitally sign or encrypt my email in Outlook Web Access? How to Sign & Encrypt Email in OWA Question! I’d like to encrypt my email so only my chosen recipients can read it, or sign the email so recipients can know for sure the email was sent by me. How can […]
What are Rules in Enterprise Email and how can I configure them? Enterprise Email Rules Question! I have mail that comes into my Enterprise Email box that I’d rather have sent to a different mailbox. Answer! Set a “rule” on your account. A rule can be set to automatically recognize many […]
The service desk asked me what my pod was, what are pods and what is mine? Enterprise Email Pods Question! I need to know what my pod is but I can’t connect to the site, how can I find it? Note In most cases you will not need to know what your pod is. If […]
How can I manage Spam or Junked email in Enterprise Email? There’s legitimate email in my Junk folder! How can I stop these emails from being treated like spam? There are two ways you can tell the Enterprise Email system to bypass spam filtering for a particular address. You can either set it when you […]
The Switch to Enterprise Email Army Enterprise Email (Also called DoD Enterprise Email) is the Department of Defense’s new email platform. It replaces the old AKO Webmail platform if your log-in requires a CAC. This happened because the army realized that the cost and benefit of some of these email storage accounts weren’t worth it. […]
Question! There’s legitimate email in my Junk folder! How can I stop these emails from being treated like spam? Answer! There are two ways you can tell the Enterprise Email system to bypass spam filtering for a particular address. You can either set it when you see a mail has been inadvertently sent to the […]
Question! I had email in my Deleted Items or Junk folder that were accidentally removed! How can I get those back? Answer! Enterprise Email will automatically remove email in your Deleted Items or Junk Mail folder once those emails are 60 days old. You may also remove deleted items from the Deleted Items folder […]
Question! I’m using Enterprise Email and I want to know what my quota/storage limits are. What will happen when I fill my quota up? Answer! Enterprise Email has two classes of user: Basic and Business. Business Class users have a 4GB limit Basic Class users have a 512MB limit If you ever go over your storage […]
ERROR You attempt to access Enterprise Email using Chrome and receive an error code 107 Chrome Error 107 If your security settings are incorrect you will see this error Solution! In order to correct this error please enable SSL 3.0 and TLS in your Chrome browser. Click the Wrench Icon Click Options Select ‘Under the Hood’ Click […]
PROBLEM You click a link in your Outlook Web Access and are told that access to the link is “disabled to protect your security.” The Error Screen Clicking some links returns this error Solution! Simply highlight the link as text using your mouse, then copy the text. You will then be able to paste the address […]
System Checker PROBLEM If this is your first time trying to connect to Enterprise Email on the machine you’re using and you are having unresolved problems logging in there may be a configuration issue with the machine. Downloading and running the following system check will tell you if your computer is compatible or not. Note If you are […]
ERROR This error occurs any time the certificate validation to your computer is refreshed; typically this means any time you have removed your CAC for 15 or more minutes and then logged back in but it may occur in other situations as well. Outlook Web Access has no capability to check for a renewed certificate so you must […]
