How do I configure AKO webmail to work with Office 2010?
Follow the directions below to configure your AKO/DKO webmail to Outlook 2010 on your local machine.
1. Open Outlook 2010.
2. Click on ‘File’.
3. Click on ‘Add Account ‘.
4. Within the “Add Account Window” tab, click on ‘Manually configure server settings or additional server types’.
5. Click on ‘Next’.
6. Select “Internet Email”.
7. Click on ‘Next’. This will bring up the ‘User Information’ Screen.
8. Enter your name in the “Your Name” field; this is what will display on your outgoing emails.
9. Enter in your AKO/DKO email address within the “Email Address” field.
10. Select “IMAP” for the account type within the drop down box.
11. In the field for “Incoming mail server”, enter imap.us.army.mil
12. In the field for “Outgoing mail server (SMTP)”, enter mailrouter.us.army.mil
NOTE: Some ISP’s prevent “mailrouter” from being set here. You may need to contact your local ISP or network administrators if you are unable to send mail.
13. Ensure that the box that reads “Require logon using Secure Password Authentication (SPA)” is unchecked.
14. You can also enter in your AKO/DKO logon information in the fields “Username” and “Password.”
NOTE: you will need to update this any time you change your AKO password.
15. Click on ‘More Settings’ button.
16. Click on ‘Outgoing Server’ Tab, check the box that says ‘My outgoing server (SMTP) requires authentication.’
17. Also click on ‘Advanced Tab’ ,
18. Ensure that Incoming server (IMAP) is set to port number: 993
19. Select the following encrypted connection out of the drop down menu: ‘SSL’
20. Ensure that Outgoing server (SMTP) is set to port number: 465
21. Select the following encrypted connection out of the drop down menu: ‘SSL’
22. Now click OK.
23. Click on ‘Next’.
24. Click ‘Finish’.
Note: You may need to install the latest DoD Root Certificates before your external client will fully function. For more information about downloading and installing the DoD root certificates please click the link.
AKO promotes the use of IMAP, because IMAP keeps a copy of the email in your portal mailbox. This means you can retrieve email from the server. POP, by default, downloads the mail to the external mail client (removes the mail from your portal mailbox) which means there is no backup of your email in your portal account.
NOTE: Some Army Installations block the use of IMAP. If you experience difficulty setting up IMAP you may want to consult the Network Enterprise Center (NEC), formerly known as Director of Information Management (DOIM), at your military installation to confirm the use of IMAP is blocked.
The use of Outlook versus AKO webmail, or the Outlook Connector, could result in the inability to sign and encrypt. Your AKO calendar will not sync with Outlook using the above process.
Outlook Connector will disable some features of Outlook and installation of Outlook Connector may prevent email syncing properly with Outlook. Outlook Connector has not been confirmed compatible with Outlook 2010.
AKO does not support Outlook and can only provide the settings for creating the IMAP account. For questions related to Outlook, please contact your local IT branch or Microsoft.
Note for CAC users: If you have recently registered your CAC with your AKO account, you may need to reboot your system before you are able to access your email from a third-party client.
Setting up your AKO/DKO webmail with Outlook 2010 will allow you to view and use your AKO/DKO webmail from your local machine.
I can not access my AKO webmail.I have not been able to for the past several days. What should I do? Is there any reason for this? Who should I contact?