Why is AKO/DKO security so tough that it even keeps soldiers out?
AKO/DKO provides world-class security for online information management, digital document storage and email solutions to more than 2.4 million users. By adopting security industry best practices and standards, and with guidance from DoD and Army CIO/G6, AKO/DKO is one of the best defended information systems in the DoD.
AKO/DKO uses two types of two-factor authentication (aka login) for security:
- CAC Login or DoD Public Key Infrastructure (PKI): This authentication standard uses your physical common access card (1st factor) and your PIN (2nd factor). This is often referred to as authentication using “something you have” and “something you know.”
- Password login with Knowledge Based Authentication (KBA): This authentication standard uses the typical username and password combination (1st factor), and adds KBA (2nd factor) to defeat a common hacker tool – key-loggers. This can be thought of as “tokenless” two-factor authentication, or “something you know” and “something else you know.”
All of the layers of security are what help keep the AKO/DKO system, and your personal AKO/DKO account secure. Remember, while AKO/DKO uses industry best practices in developing security policies, every one of those policies must adhere to Department of Defense and Army CIO/G6 requirements. Therefore, AKO/DKO goes through continuous certification and accreditation processes for the Departments of the Army and Defense.
Click AKO Security Settings for Internet Explorer for additional security settings you may need to update in your browser.
Click the AKO/DKO Security Posture link to login with your CAC and review the official statement.
need help get into log in.
What issues are you experiencing? Have you updated your DOD enterprise email certificates? Do you have a CAC?
I cant get the ako login to come up on my home computer.
When trying to get to AKO I am asked to down load something I don’t want, ie, instant notification, some new toolbar or an added PDF reader which my security software indicates the download as a threat: Expertpdf7.exe Pua.Installq
I have trouble logging-in.
Why am I having a problem finding AKO ?
I don’t use it frequently, because I am retired.
I was going to check my email, to delete the
emails that are old.
I cant get the ako login to come up on my home computer.
I am having problems logging into AKO from my home computer. I do not have a CAC card anymore.
I cannot access my account
i need to reset my ako account username and password please help me , im retired of us army reserve
AKO is a total nightmare… . it simply DOES NOT WORK !@!!!!!!!
If it can not be accessed and used by the target audience, it is a failure..
security is good and necessary, but is no excuse for wa system THAT DOES NOT WORK !!!!!
There should, AT THE VERY LEAST be a toll free phone number to call for asistance with enough staff to cover the calls… the last 2 times I called, there was a hols of 1.0 40 minutes, and the second time a hold of 75 minutes… this is absurd..
and by the way, neither of the temp passwords I was given worked..
I am locked out of , and have been so for weeks, and there is no
“help desk’ link that shows on my computer screen, and now the toll free numbeer IS ASHUT OFF FOR VRESETTING passwords..
HOW CAN I ACCESS MY AKO ACCOUNT ????????????
I cannot access my account from my home computer.
my husband is locked out of his AKO and only has access to a computer one day out of the week on his passes during his AIT training, I’m wondering how he can get unlocked and access to his account for next sunday. this is using the username/password log in. the computers on his base were experiencing issues with the CAC card log ins so we figured this is our best bet for next week.
thank you,
-cortnie
Where is the login portion? I have been trying to access AKO for months but I am having a very difficult time…
I can’t even get to the AKO Login: My Pay also won’t allow me to login!!!!
Where do you actually “login” at? I can get to my old AKO at us.army.mil, but cannot seem to find the EE login screen or location.
Help help help please!
Good morning!
I am MAJ-retired from the PA National Guard (although I am still listed under the IRR); thus, I do not regularly access my AKO webmail. I knew that changes were on the way, but today was the first time that I had a chance to sit down and work on things…as far as access. The result…I’ve been unable to access my account.
1. Are the log-in/passwords the same as pre-migration?
2. If so, what measures do I need to take to log-on?
3. If not, how do I get my new log-in/password to gain access?
James J. Smith, MAJ-retired
Signal Corps
Even my acting 1st SGT is having problem in that webmail thing. Mac user suffers severely if they don’t have the proper instruction or check list to get in.
I have two CAC Card one in civilian army (part time) and one in the USAR. I never use my civilian Army CAC, only the USAR CAC. Until now I have no access, this is not consumer friendly. A lot of us need help…
Help!!
Which portion of getting set up are you stuck on?
Another frustrating system that’s not ready for prime time. It’s exhausting Soldier’s and families time, testing their patience with repeated attempts to log-in; much less navigate a poorly integrated system where, apparently, no one is capable of articulating the steps necessary to use a system that has been forced upon them. I, too, am unable to access. What an unfortunate situation for those in uniform that must rely on a failed effort.
I have to complete ALC, it is disappointing that you have to jump through so many hoops just to log in. Im also using n my Government issued DOD laptop with a CAC I still can’t log on. After repeated attempts following the Soldiers creed “I will never quit” seems futile.
I need to access my AKO account for JROTC training program.
Not able to log into my AKO account. In the past, I did have access to it on my PC. Please reply. Thanks
I have been medically retired from the Army and I have no CAC card to log into AKO. I am trying to log in on my home computer but I can’t find any log in window. Every time that I try it sends me to a page that wants me to download a program that I don’t want on my computer. Where do I need to go or do to be able to log into my AKO account to check my emails? Please let me know