Your rank is provided to AKO/DKO by the appropriate local personnel database. The information within AKO/DKO updates automatically to reflect the information we are provided. Please contact your local personnel office or officer and have them ensure that your information is listed correctly in the correct database. The contact information and location of your personnel office can vary […]
Posts By: AKO Webmail
How can I update my Personal Information on AKO?
You can change only certain information within your AKO/DKO account. To change your personal or organizational information within your AKO/DKO account you will need to: Log into AKO/DKO. Click on the ‘My Account’ tab. Click on ‘Account Information’. From there, you will have access to change the information available in your account. There is a […]
Reporting a broken link on AKO
Broken link on the login page or homepage If the broken link is on the login page (also known as the splash page) or on the homepage (the first page you see when you log into AKO/DKO), please contact the AKO/DKO help desk. Broken link on a page within AKO/DKO If this link is located […]
AKO User Search Tool
Are you trying to find another AKO/DKO user? You can use the AKO/DKO ‘People’ search to search for any currently active AKO/DKO account. To get to the ‘People’ search: Log in to AKO/DKO. Click on the ‘People’ button located on the upper right side of the AKO/DKO homepage. Within the ‘People’ search you can search for other […]
Your Menu: Favorites
You can use the ‘Favorites’ menu to access any page, file, or forum that you have selected to be your favorites. You can also access any external links that you have added as well. Check Edit Favorites for information on how to edit your favorites.
Sending an Instant Message to many users.
To send a mass IM within the Jabber (AKOIM) client, please do the following: Click on the contact at the top of your list. Locate the contact at the bottom of your list. Hit the SHIFT key, and click on the bottom contact. This will highlight all the contacts between the top contact and the […]
Army MOS/AOC Conversion Chart
Please use the following MOS Conversion Chart link to find out your MOS*: https://pamxxi.armyg1.army.mil/WelcomeUnclas.aspx *Military Occupational Specialty is a job classification in use in the United States Army and Marine Corps. In the U.S. Air Force, a system of Air Force Specialty Codes (AFSC) is used. In the Navy a system of naval ratings and […]
Locating your online Information Assurance training
As the “My Security” page is no longer hosted on AKO you can go to the IA training site directly at the following link. http://iase.disa.mil/index2.html On this page click ‘Online IA Training’ on the right.
Error: “Violation or Non-Viral Threat Found”
Reasons to receive this error: You are uploading a .zip file where the total content when expanded would exceed 2 GB. Your file has been identified by the scan engine as containing some potential threat that is not technically a virus, or the file is being blocked because it cannot be scanned because the scan […]
Maximum File Upload Size
You should be able to upload files up to approximately 1 GB. Zip files may contain total data up to 2GB. You will receive the following error if the total expanded data exceeds 2 GB: “Virus Scan Errors – Unable to perform virus scan. Please try again later.” This error should only occur when there […]
File Upload Does Not Complete
In the Internet Explorer (IE) web browser, when a user uploads a file larger than 250 MB, IE will not automatically send you to the folder when the upload completes as it normally does for a smaller file. Instead, this is what happens when you upload a file over 250 MB in Internet Explorer. The […]
Upgrading from an Email-Only Account
In order to get your EMAIL ONLY sponsored account switched to a regular sponsored account, you must ask your sponsor to make the change. Can the Help Desk assist me? NO. Your sponsor determines your level of access to the AKO/DKO portal, and is the only one who can grant a higher level of access. […]
AKO Mail Client: iPhone Configuration
Configuration and troubleshooting support for handheld devices is only available on a limited basis from the AKO/DKO Helpdesk; however, these devices may be used with your AKO/DKO email and IM service. To configure your handheld device, you may need to refer to the device vendor’s instructions. For your convenience we are providing the following information […]
AKO Business Process Management (BPM)
BPM stands for Business Process Management. BPM is not an application, but a way of thinking about process and process design. AKO provides a BPM-based tool that allows you to model a repeatable decision process flow, customize the user experience with forms, and generate reports/metrics based on the results. Where can I go to learn […]
AKO Mail Client: Outlook 2010 Configuration
Follow the directions below to configure your AKO/DKO webmail to Outlook 2010 on your local machine. Open Outlook 2010. Click on ‘File’. Click on ‘Add Account ‘. Within the “Add Account Window” tab, click on ‘Manually configure server settings or additional server types’. Click on ‘Next’. Select “Internet Email”. Click on ‘Next’. This will bring […]
Downloading an entire folder from AKO
Browse to the location of the desired folders/files for download. Place a check mark in the boxes next to the folders/files you want to download. ***Note*** If the size column is 0 for a folder, it will not allow download of the folder because no files exist within the folder. In the toolbar above the […]
AKO Instant Messenger: Exporting your contacts.
Below are text instructions to export/import AKO instant messenger contacts. Click the file attachment link at the bottom to download instructions with photos. Before your AKO name change is completed, you will need to export your contacts and save them to your computer. Then after your name change is completed, you can import them into […]
Personalize your My Training page.
In the event a channel, link, or option is missing from My Training, the following will assist with manually setting the options viewed within My Training. Login to AKO/DKO Click Self Service Select My Training Click Customize View Place a checkmark in the required/missing Gadget Click OK
Webmail: Internet Explorer 9 and AKO Webmail
There is a confirmed compatibility issue with a background library within Webmail 2.0 when using Internet Explorer 9. This can prevent it from loading correctly, causing it to freeze or “lock up” during login. The issue is being addressed and should be resolved in a near term update to the webmail system. However, there is […]
How can I get a copy of my DD form 214?
For assistance with retrieving your DD 214, please visit the National Archives and Records Administration web site: http://www.archives.gov/veterans/military-service-records/ The National Archives and Records Administration (NARA) is the official repository for records of military personnel. NARA has an online document request service called eVetRecs which allows you to Request Copies of Military Personnel Records (201 file/OMPF) online. This system provides […]
