Accessing AKO/DKO IM is easy and there are four ways to do it. The easiest way is just log in to your AKO account. A facebook-style IM window will appear in the lower right hand side of the screen. You can also get a similar style of IM list by logging in to webmail; a bar […]
Posts Categorized: Instant Messenger
Problems Launching AKO/DKO IM
If you are experiencing problems with your AKO/DKO IM, ensure that you have the latest version of Adobe Flash Player installed on your computer. Note: If you are not using your personal computer, you may need to contact your local administrators to ensure that you have Adobe Flash installed on your computer. For more information […]
AKO Instant Messenger: Features & Troubleshooting
AKO/DKO IM Requirements The current version of AKO/DKO IM is Flash based and will need the latest version of Adobe Flash Player to correctly run. Visit the following website to download the latest version of Flash:http://www.adobe.com/products/flashplayer/ Add a Shared/Portal group Groups within AKO/DKO can be made available to the AKO/DKO IM. Only groups that you […]
Sending an Instant Message to many users.
To send a mass IM within the Jabber (AKOIM) client, please do the following: Click on the contact at the top of your list. Locate the contact at the bottom of your list. Hit the SHIFT key, and click on the bottom contact. This will highlight all the contacts between the top contact and the […]
AKO Instant Messenger: Exporting your contacts.
Below are text instructions to export/import AKO instant messenger contacts. Click the file attachment link at the bottom to download instructions with photos. Before your AKO name change is completed, you will need to export your contacts and save them to your computer. Then after your name change is completed, you can import them into […]
Minimum Browser Security Settings
Minimum Browser Security Settings for Accessing DoD Websites On 23 June 2010, AKO converted to using only NIST / NIAP-approved Secure Sockets Layer (SSL) encryption. To ensure access to the Portal, it may be necessary to change individual browser settings. Specifically: Only Internet Explorer 6 (or higher) and Mozilla Firefox browsers support the higher level […]
Handheld Devices
Due to the variability with the configuration of a personal handheld device the AKO/DKO helpdesk cannot provide direct support with its configuration; please refer to your vendor’s instructions on how to configure your device. We have included links to some popular handheld devices below for your convenience. We have also included instructions on configuring your […]
