Creating a Guest AKO account A guest account on AKO is one that requires sponsorship from a full account holder. A guest account is limited in its access rights and requires an affirmative action by the full account holder to essentially vouch for the guest’s status as someone authorized to access our system. Guest accounts […]
Posts By: AKO Webmail
How can I verify my sponsored account?
Verification Process Log in to AKO; https://www.us.army.mil Open the ‘My Account’ menu Click on ‘Account Information’ Click on ‘Verify My Account’ Enter the Information Requested Note that your account name must match the name provided to us in your records exactly or your account will be unable to verify. For the requirements of verification no […]
Full Account Registration
Eligibility If you are a service member with any of the following statuses you are entitled to an account on AKO that does not require sponsorship and has the ability to sponsor other users for accounts as well as other access privileges relating directly to your specific status. Active Duty Active Duty Army Active Duty […]
Where can I find my Pay Entry Date/Service Comp Date?
Pay Entry Base Date (PEBD) can be found on your Leave and Earnings Statement (LES). The PEBD is listed as ‘Pay Date’ near the top of the LES. Your PEBD is generally the date at which you swore into the Army or were commissioned. Please note that if you experienced a break in service or […]
AKO Password Requirements
When creating a password on the AKO/DKO Portal, certain requirements must be met to maintain the integrity of your account and personal information. Your password has the following restrictions: Passwords are case sensitive It must be at least 10 characters It must contain at least 2 special characters: !@#$%^&*_-+=’:;., It must contain at least 2 […]
Contacting the AKO service desk if you are hearing or vocally impaired
If you need assistance with resetting your AKO/DKO password, you can use the options located on the login page. Check RESETTING MY AKO PASSWORD for further information on the ‘Reset Password’ link. If you require assistance with another area of the portal, or the options will not work for your password, you can submit a trouble […]
AKO/DKO Username
Your AKO/DKO username is based off of your first and last names, using a period as a separator. For example when a user named Charlie Oscars registers for an AKO/DKO account, he is given the username charlie.oscars if it is not already taken. If your name is a common name, you may have your middle […]
My password reset option has become locked
The option to reset your password via email is only availiable once every 15 days. If you have locked out this option then you must reset your password using one of the methods described below: Reset your password using your CAC: You must have a CAC and be at a location with a CAC Reader […]
Restricted Password Reset Options
CAC restrictions on passwords You are limited to resetting your password to AKO using the external reset process a maximum of five times. After this you must log in to AKO with your CAC to change your password. AKO limits your ability to log in to your account without your CAC. Content holders may restrict […]
How do I contact the AKO service desk?
You can contact us using any one of the following options below: Email: help@us.army.mil Phone: 1-866-335-ARMY (2769) -Use Option 3 DSN (OCONUS): 312-560-1110 then ask the operator to connect you to 866-335-2769 Below is a list of help pages of our most commonly requested answers. How can I reset my password? How can I use […]
Resetting my AKO Password
Military and Civilian CAC holders All Military and Civilian CAC holders are required to reset their password with their CAC to obtain a 150-day password. If you do not reset your password while CAC logged into your account, the password will only be valid for 30 days. There is a maximum limit of 5 times […]
Activating the PIV Authentication Certificate on your CAC
CAC PIV Many users are what is considered a “dual persona.” A user who is dual persona (such as someone who is both National Guard AND a DA Civilian) will have to complete an additional series of steps before they will be able to access their Enterprise Email. Your Common Access Card holds some data […]
Enterprise Email Frequently Asked Questions
Starting 2011 Army email users began transitioning to an Enterprise Email service managed by the Defense Information Systems Agency. Instead of accessing email through local email servers at each installation, users will reach through the network to access email services from DoD data centers. When you’re migrated to Enterprise Email, your AKO/DKO address will not […]
