A sponsored account holder might need to change their sponsor to maintain account access. Their sponsor may have changed, they may have changed organizations, or their account may have deactivated after leaving one job and needs to be reactivated after joining another. Active account If the sponsored account holder can access their account the sponsor […]
Posts By: DoD Enterprise Email
Problems Launching AKO/DKO IM
If you are experiencing problems with your AKO/DKO IM, ensure that you have the latest version of Adobe Flash Player installed on your computer. Note: If you are not using your personal computer, you may need to contact your local administrators to ensure that you have Adobe Flash installed on your computer. For more information […]
AKO Instant Messenger: Features & Troubleshooting
AKO/DKO IM Requirements The current version of AKO/DKO IM is Flash based and will need the latest version of Adobe Flash Player to correctly run. Visit the following website to download the latest version of Flash:http://www.adobe.com/products/flashplayer/ Add a Shared/Portal group Groups within AKO/DKO can be made available to the AKO/DKO IM. Only groups that you […]
Vendor visits to the AKO Systems Integrator
All products and technologies are evaluated by the lead system integrator, Northrop Grumman (NG). All requests should be directed via email to:ako.vendor.request@us.army.mil. NG periodically reviews requests and invites vendors to hold educational/product demonstration sessions at weekly Brown Bag lunches. NG commits to arrange to have at least one government representative and one LSI representative. Vendors […]
Webmail: Managing my mail quota
Your mail quota applies to all of the mail in your account even if they are not in your inbox folder. Email that is in any sub-folder including your ‘Sent’ or ‘Drafts’ folder will count toward your total overall space. Additionally your emails are not fully deleted the first time you delete them; they are […]
Inactive Account Status
Account deactivation Accounts on AKO/DKO can not be deleted or removed from the system. In the event that the account access needs to be terminated the account is simply deactivated. This may happen when you separate from service or leave the contracting job where you were given an account. In any case to determine if […]
AKO Announcements
This section of AKO‘s homepage is to deliver a more permanent message to users as they log in to the portal. An Army-wide announcement may run for a week or two, but a message in this section may be appropriate for months. This section is used only for AKO appropriate or Army mandated news. It […]
Error code 500 fix
To Fix error code 500 follow these instructions: Use internet explorer. You can not use chrome or other browsers. Browse to Tools > internet options > security >trusted sites > add this site: “https://*.mail.mil“ Click close Go to the “advanced tab”. Go to bottom. Click on the checks for “use SSL 3.0” and “use TLS […]
