Why does my full name show in my emails now? In accordance with DA PAM 25-1-1 Section 3-4, paragraph (h)(2)(a), AKO/DKO implemented the use of the “friendly name” format of a displayed email address and user ID. This fulfills the national requirement that all persons have displayed, their relationship to the Department of the Army. […]
Posts Categorized: AKO Webmail
Webmail: New Email Window Does Not Appear
Why can’t I compose, reply, or forward email within the AKO/DKO webmail? Compose, Reply, Forward Window Does Not Appear The compose, reply, and forward windows are normal pop-up windows. Because it is a pop-up window it can be blocked by most pop-up blockers. You must disable, bypass, or uninstall your pop-up blocker for the window […]
Mail Quota is close to full even though messages have been deleted.
Why am I using so much of my mail quota even though I have deleted all/most of my messages in webmail? Your mail quota applies to all of the mail in your account even if they are not in your inbox folder. Email that is in any sub-folder including your ‘Sent’ or ‘Drafts’ folder will count toward your total […]
Not receiving any new email (Mail Quota, Mail Forwarding, Email Alias)
Why am I not receiving email in my AKO/DKO webmail? Mail Quota Please make sure that you are not exceeding your AKO/DKO mail storage quota. All messages regardless of what folder they are in count towards your quota. The mail system will automatically send a warning message when a user’s AKO/DKO mail account reaches 90% storage capacity. Please check for e-mails that […]
Outlook 2010 Configuration
How do I configure AKO webmail to work with Office 2010? Follow the directions below to configure your AKO/DKO webmail to Outlook 2010 on your local machine. 1. Open Outlook 2010. 2. Click on ‘File’. 3. Click on ‘Add Account ‘. 4. Within the “Add Account Window” tab, click on ‘Manually configure server settings or […]
MAC Mail Configuration
How do I configure my AKO/DKO webmail to MAC Mail? The following instructions will assist you with setting up your AKO/DKO mail account with Mac Mail. Launch “Mail” application. Click on ‘Mail’ located at the top left of the screen. Click on ‘Preferences…’. Click on ‘Accounts’. Click on the ‘+’ (Plus Sign) located at the […]
Set up Mozilla Thunderbird with your AKO Directory (GAL)
How do I configure my AKO/DKO directory (GAL) to work with Thunderbird 3.x? Use the following steps to configure the Mozilla Thunderbird (version 3.x) mail client, with your AKO directory (GAL)*: 1) 1) Install the DoD Configuration Add-on for Mozilla: a. Open Firefox and go to www.forge.mil and click the link to Download DoD Mozilla […]
How do I set up Thunderbird with my AKO mail?
How do I set up Thunderbird with my AKO mail? To configure Thunderbird with your AKO mail: 1. Open Mozilla Thunderbird and go to Tools –> Account Settings. 2. Click the ‘Account Actions’ button then ‘Add Mail Account’ and enter the following: * Your Name * AKO email address * AKO password (Optional) NOTE: If […]
AKO Mail: Outlook Express Integration
How do I configure my AKO webmail to Outlook Express? Follow the directions below to configure your AKO Webmail to Outlook Express on your local machine. 1. Open Outlook Express 2. Click on ‘Tools’. 3. Click on ‘Accounts…’. 4. Click the ‘Add’ button. 5. Enter your display name. This is the name that will be […]
