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Posts Categorized: AKO
Where can I find help with Army Enterprise Services?
The Army’s Enterprise Service Desk supports a wide variety of the Army’s Enterprise Services including Enterprise Email, the Army Knowledge Online, and more. If you need help with the AKO or any Enterprise Service you may contact the ESD for asistance. The Army’s Enterprise Service Desk is available 24 hours a day 7 days a […]
Your Menu: Self Service
Self Service contains pages that consolidate information and links for personnel, financial, education, reference, and other broad categories of issues that may relate to the portal users. Depending on your account type, you may not be able to access some of the information within the pages.
Return to the AKO Home page
You can always get back to the AKO or DKO homepage by clicking on the ‘home’ tab and then selecting which homepage you would like to go to. Files Page Within the Files page, you can either click on ‘AKO Home’ or ‘DKO Home’ to go to either homepage.
AKO Video Messaging Errors
Ineligible to view Video If you receive a message saying that your account was not eligible to view the message, you were not added to view the video message by the creator. Contact the creator of the message to add you to view the message. If you do not know the creator, you may need […]
How can I create an AKO Organization?
For information on how to create an organization within ‘Site Map’, view the following document: https://www.us.army.mil/suite/doc/19126470
AKO Page Edit View
To edit a page you have to be either an administrator or an editor of the page. Where do I go to edit a page? Go to the page you want to edit. Click on ‘Options’. Click on ‘Edit Page’. ‘Edit Page’ tools. Within the ‘Edit Page’ view, you have several options to choose from […]
Delete Site
To delete a site, you must delete all the components that go with the site (Group, Page, and knowledge center) Use the following links to find out how to delete each component: Check AKO Page Deletion Process to delete a page. Check AKO Group: Delete Group to delete a group. Check Deleting your created AKO Content to delete a folder.
Deleting your created AKO Content
You will need to have administrator access to the content that you wish to delete. Author Access If you only have author access to a file or folder, you can only delete content that they have uploaded. Anything that anyone one else uploaded, they will need administrator rights to delete it. If the Administrator of […]
Accessing AKO Instant Messenger
Accessing AKO/DKO IM is easy and there are four ways to do it. The easiest way is just log in to your AKO account. A facebook-style IM window will appear in the lower right hand side of the screen. You can also get a similar style of IM list by logging in to webmail; a bar […]
Granting a user permissions to a sub-folder.
In order to add users to a sub-folder, they must already have access to the parent folder. A user’s access to a folder cannot be set higher than their access to the parent folder.(e.g., a parent folder “Author” can have author, read-only, or no access to the subfolder, but cannot have administrator access to the […]
“An Account Already Exists With This SSN”
SSN in use If you are registering for an account on AKO and receive an error indicating an account already exists with the Social Security Number you are attempting to register with then you already have an account. A common reason for this error is having an account established for you in the past, even […]
AKO File Upload Returns a Virus Scan Error
This error should only occur when there is a temporary interruption in the availability of the virus scanner. If you receive the error: “Virus Scan Errors – Unable to perform virus scan. Please try again later.” repeatedly despite waiting 15 minutes to try again, please email the help desk:help@us.army.mil, to report the problem.
SERE 100 Code of Conduct Training
If you are looking for SERE 100 Code of Conduct Training, please follow the instructions below: On your AKO homepage, click on the “Home” drop down menu. Click on “DKO Home”. Click on “Training”. Click on “JKO – Joint Knowledge Online”. Click on “Courses”. Fill out the form with your information, and click on “Submit”. […]
Creating a Page on AKO
Every AKO/DKO user has the ability to create portal pages. Like most other portal objects, you can create a page through the ‘Create a Site’ located within the “Toolbox” on the AKO/DKO homepage. You can create a page by following the steps below: Log into AKO/DKO. Click on ‘Create a Page’ within the “Toolbox” section […]
AKO Page HTML Display
It is possible to display HTML on your page within AKO/DKO. For instructions on how to display HTML on your page, visit the AKO/DKO and HTML page:https://www.us.army.mil/suite/page/407965 You can also get to the AKO/DKO and HTML page by: Log into your AKO/DKO account. Click on ‘Quick Links’. Look under ‘AKO Tips & Training’. Click on […]
AKO Updates Advisory Page
Are you interested to find out what new features will be available or what has been updated recently within the AKO/DKO portal? If you do, you can find the information you are looking for within the AKO/DKO Updates page. To get to the AKO/DKO Updates page: Log into AKO/DKO Click on ‘Quick Links’ Under ‘Portal Information’, […]
Your Menu: Home
The home tab contains four links. They include a link to go to the AKO Homepage, DKO Homepage, Low Bandwidth Mode, and the Site Map. If you would like to learn more on Site Map, please check Where can I find the AKO Site Map?
Personalize your My Medical Readiness page
To view your Medical Readiness, go to https://www.us.army.mil/suite/page/65. At the top of this page, you will see “The traffic lights have been restored. If you are unable to see your personal medical information, visit the MEDPROS site.” Click on the word “MEDPROS” to view your Medical Readiness. You must be logged into your AKO/DKO account to […]
508 Compliance on AKO
Yes, the AKO/DKO portal is 508 compliant. Information on AKO/DKO 508 compliance can be found within the following document: https://www.us.army.mil/suite/doc/11215152 You will need to be logged into AKO/DKO to view the document. The following is the introduction to the AKO/DKO 508 Compliance Policy and Procedure: Section 508 of the Rehabilitation Act of 1973 requires all federal agencies to […]
