NO. The portal does not allow for user requests to delete or deactivate accounts. Deactivation occurs automatically for the following reasons: ARMY UNSPONSORED Accounts: Occurs when a user has not been in the authoritative AKO database for 180 days ARMY SPONSORED Accounts: Occurs when the sponsor rejects or does not reapprove the account DKO UNSPONSORED […]
Posts Categorized: AKO
AKO Files Security Settings
When creating a folder, there are three security settings that can be set. They are: Registration – “How will users of this folder be chosen?” Discoverability – “Should items in this folder be returned in search results?” Change Approval – “How will user changes to this folder be handled?” Registration You can choose how the […]
File and Folder Security Settings
File administration options On AKO you have a number of available options as a file administrator. You can change the security for a file or folder, move or delete that file or folder, and obtain usage statistics for a particular file or folder. To access any of these options first browse to the listed file […]
I receive “An error has occurred” when I try to log in
This message means that the revoke date for your account has passed and it is in the process of deactivating. If you believe this is an error you need to take the following action depending on your previous account status. If you hold an unsponsored Full Account holder, please contact your appropriate personnel database source […]
AKO Files Structure
There are three types of content that you can create within AKO/DKO. They are: File Communities Folders Files File Communities (folder icon with two heads within it) A file community is a broad grouping for folders; most often they are simply mirrored from Army and DoD organizations. There are little permissions that are set at this level. […]
Personal File Storage and Organizational Capacities
There are two types of top level folders within AKO/DKO. The two types are: Personal and Teams US Army Organization or Community Personal and Teams Folder Most users only have the ability to create a personal and team folders. Personal and teams folders are mainly used for personal use. They are not associated with any […]
How can I request AKO Organizational Files space?
Requesting U.S. Army Organization Folder When requesting a U.S. Army Organization folder, one of two things will happen. Either the current administrator will create the folder for you under their community and make you the administrator of the folder or they will make you an administrator of the community so you can create your own […]
Frequently Asked Questions
Please choose one of the following options for more assistance: For information about what the DoD Root Certificate is and how to install it: WHAT IS THE DOD ROOT CERTIFICATE?. For information on how to reset your password: RESETTING MY AKO PASSWORD. For instructions on how to use your CAC with AKO/DKO: HOW DO I LOG INTO AKO/DKO USING MY CAC?. For information […]
Where can I find my W-2?
The AKO/DKO portal does not actually maintain any financial records. Your W-2 is only available on the My Pay website. Please login to your My Pay account to retrieve your W-2. AKO/DKO also has a link to My Pay. Where is My Pay? To get to the My Pay site within AKO/DKO: Log in to […]
Appeal my assigned username
Unfortunately it is not possible to appeal usernames on AKO as the portal no longer provides several options for usernames. Rather, the system generates a username based on the definitive personnel database user information is pulled from when you request an account or a username change. There are only two reasons a username can be […]
AKO Username Generation
The usernames on AKO follow policy guidance from the Army. There have been many standards for usernames since AKO has been stood up and so you may see usernames that fall outside of the boundaries of our current policies. Our current guidelines follow below and if you require a username change the account name will […]
How can I report a potential personal crisis?
If you, or anyone you know is going through a crisis, please call one of the crisis prevention hotlines below: 1-800-273-TALK (8255) 1-800-342-9647 1-800-SUICIDE (784-2433) Deaf Hotline 1-800-799-4TTY (4889) Other resources are also available at: http://www.armyg1.army.mil/hr/suicide/default.asp https://www.us.army.mil/suite/page/334798 Reporting Concerning/Questionable Content on AKO/DKO When published content is discovered by you that indicates that a User is […]
Assigned User ID Doesn’t Match My Name
Username Selection When you create an unsponsored account on AKO/DKO you are given a username that conforms to the DoD’s Enterprise Username guidelines. In some cases it may appear that your assigned username does not match your given name. Personnel Databases AKO/DKO builds its usernames off of the data provided to use by personnel. If there is […]
Contractor Email Suffix Requirements (“.ctr”)
Contractor naming requirements on AKO ALARACT 021_2010 mandates that email accounts for contractors be identified with a “.ctr” suffix. As the AKO/DKO has unique requirements for its account naming the following FAQ describes how your account might be affected so as to conform to ALARACT 021_2010. As of March 2010 new accounts of the Contractor […]
How can I change my AKO username?
In order to have a username changed on the AKO/DKO system, your AKO/DKO username must be: Different than your legal name, and the name must be reflected in the authoritative database. This typically happens either due to a legal name change, or if somehow your AKO/DKO account was registered with a username other than your legal […]
Reporting a virus found on AKO
AKO scans all incoming email for viruses with an industry-standard virus detection product. AKO adheres to the virus protection requirements outlined in Sections 3-3 and 4-5 of AR 25-2 (https://armypubs.us.army.mil/epubs/pdf/r25_2.pdf). When AKO detects a virus in a message, AKO removes the virus and then delivers the message. The virus is replaced with an alert that […]
I am receiving an attachment named Winmail.dat
Winmail.dat files can prevent an email from being read correctly by either making the other attachment not available or removing some formatting within the body of the email. The winmail.dat file type is a format that cannot be read by the AKO/DKO webmail. It is a Microsoft file type and can only be read by Microsoft […]
Webmail: I don’t see my personal address book
Webmail Classic This is likely the result of a setting in your Address Book. The default directory search can be set to the AKO directory rather than your own personal address book; changing this default will likely correct your issue. You can change your default directory search in two places. In the address book itself there is a […]
Unable to export address book
This can be fixed by doing the following: Go to Tools and select Internet Options. Click on the Advanced tab. In the Settings window, scroll down to the Security Section. Check the box next to “Do not save encrypted pages to disk.” Click OK. NOTE: Unfortunately, there is no workaround for IE (Internet Explorer) 6. […]
Error: “Your search query has exceeded the limit.”
You may be searching the first AKO Directory in the drop down menu. In the address book tab, choose the AKO Directory option listed in the drop down menu. If you are still receiving this error, Check HOW DO I CONTACT THE AKO SERVICE DESK? for how to contact the Helpdesk. Check ADDRESS BOOK ISSUES to return to […]
