When creating a password on the AKO/DKO Portal, certain requirements must be met to maintain the integrity of your account and personal information. Your password has the following restrictions: Passwords are case sensitive It must be at least 10 characters It must contain at least 2 special characters: !@#$%^&*_-+=’:;., It must contain at least 2 […]
Posts Categorized: AKO
Contacting the AKO service desk if you are hearing or vocally impaired
If you need assistance with resetting your AKO/DKO password, you can use the options located on the login page. Check RESETTING MY AKO PASSWORD for further information on the ‘Reset Password’ link. If you require assistance with another area of the portal, or the options will not work for your password, you can submit a trouble […]
AKO/DKO Username
Your AKO/DKO username is based off of your first and last names, using a period as a separator. For example when a user named Charlie Oscars registers for an AKO/DKO account, he is given the username charlie.oscars if it is not already taken. If your name is a common name, you may have your middle […]
My password reset option has become locked
The option to reset your password via email is only availiable once every 15 days. If you have locked out this option then you must reset your password using one of the methods described below: Reset your password using your CAC: You must have a CAC and be at a location with a CAC Reader […]
Restricted Password Reset Options
CAC restrictions on passwords You are limited to resetting your password to AKO using the external reset process a maximum of five times. After this you must log in to AKO with your CAC to change your password. AKO limits your ability to log in to your account without your CAC. Content holders may restrict […]
How do I contact the AKO service desk?
You can contact us using any one of the following options below: Email: help@us.army.mil Phone: 1-866-335-ARMY (2769) -Use Option 3 DSN (OCONUS): 312-560-1110 then ask the operator to connect you to 866-335-2769 Below is a list of help pages of our most commonly requested answers. How can I reset my password? How can I use […]
Resetting my AKO Password
Military and Civilian CAC holders All Military and Civilian CAC holders are required to reset their password with their CAC to obtain a 150-day password. If you do not reset your password while CAC logged into your account, the password will only be valid for 30 days. There is a maximum limit of 5 times […]
Activating the PIV Authentication Certificate on your CAC
CAC PIV Many users are what is considered a “dual persona.” A user who is dual persona (such as someone who is both National Guard AND a DA Civilian) will have to complete an additional series of steps before they will be able to access their Enterprise Email. Your Common Access Card holds some data […]
Enterprise Email Frequently Asked Questions
Starting 2011 Army email users began transitioning to an Enterprise Email service managed by the Defense Information Systems Agency. Instead of accessing email through local email servers at each installation, users will reach through the network to access email services from DoD data centers. When you’re migrated to Enterprise Email, your AKO/DKO address will not […]
Recovering Deleted Files
How do I recover deleted files? AKO Files has a Recycle Bin when in Tiles view that holds deleted files for 30 days. To view the Recycle Bin: Go to your folder and set to ‘Tiles View’ (if you see ‘Details View’ at the top of the open folder, you are already in ‘Tiles View’) […]
AKO Profile: Editing My Profile Page
Can I change my profile page? I do not want anyone to see my profile page, how do I delete the information within my profile page? Add/Remove Channels to the profile Log in to the portal; https://www.us.army.mil Open the ‘My Account’ menu. Select ‘myProfile Page’ Click ‘Profile Settings’ on the left. Click ‘Additional Settings’ on […]
AKO Page Layout Options
How do I find ‘Page Properties’ and what can I do with it? As the name suggests, ‘Page Properties’ will display the administrative properties of the page you are viewing. Therefore, you must have administrative rights to a page in order to view the page’s properties. How do I find the properties page? To locate […]
Error: “Message Fails DKIM Verification”
Why am I receiving email with the subject: “[AKO Warning – Message fails DKIM verification]”? This error usually happens when there is a carriage return in a message without a line feed. The AKO mail system tries to correct and causes a failure message. Most of the time, this error occurs when you forward a […]
Webmail: Encrypting Email Using AKO
How do I encrypt an email? This FAQ describes how to encrypt an email with the AKO Webmail. To encrypt emails within an external email client, contact your local IT Team or the external email client’s help desk. To encrypt emails, you must have S/MIME enabled and your signing certificate selected in webmail. Once you […]
Updating the Email Address on your CAC
I recently changed my AKO/DKO username, which changed my email address. How can I get my email address changed on my CAC? You will need to update the email address on your CAC if you change the username on your AKO. Your AKO email address is registered to your Common Access Card is used to […]
Webmail: HTML Display is Disabled
Why can’t I view HTML within AKO/DKO webmail? HTML content can no longer be viewed in an email within AKO/DKO webmail. HTML scripts within the body of the email. AKO/DKO webmail is stripping javascript and placing “This message contained javascript which has been removed by AKO/DKO IAW INFOCON level 3 and 4.” in place of […]
Error: “Unverified Signature”
What does it mean when there is an attachment that says “Unverified Signature”? A signature attachment on an email is a method of verifying that the identity of the sender is valid. It is your assurance that the person sending you the email is who they say they are. Unverified Signature If you open an email […]
vCard
Where is my vCard and how do I update my vCard? A vCard is an electronic business card that can be attached to email messages in your AKO/DKO webmail. Your vCard is located within your AKO/DKO webmail. You can get to your AKO/DKO webmail by either: Logging into AKO/DKO and click on the ‘Email’ icon. […]
External/Registration Email Address
What is the external/registration email address? How do I update my registration email address? External / Registration Email Address What is it? Your external/registration email address is what AKO uses to contact you outside of AKO. It is a requirement during registration that you enter an external email address. Sensitive personal information may be sent to this […]
Error: Not receiving any new email
Why am I not receiving email in my AKO/DKO webmail? Mail Quota Please make sure that you are not exceeding your AKO/DKO mail storage quota. All messages regardless of what folder they are in count towards your quota. The mail system will automatically send a warning message when a user’s AKO/DKO mail account reaches 90% […]
