There is a confirmed compatibility issue with a background library within Webmail 2.0 when using Internet Explorer 9. This can prevent it from loading correctly, causing it to freeze or “lock up” during login. The issue is being addressed and should be resolved in a near term update to the webmail system. However, there is […]
Posts Categorized: DKO
How can I get a copy of my DD form 214?
For assistance with retrieving your DD 214, please visit the National Archives and Records Administration web site: http://www.archives.gov/veterans/military-service-records/ The National Archives and Records Administration (NARA) is the official repository for records of military personnel. NARA has an online document request service called eVetRecs which allows you to Request Copies of Military Personnel Records (201 file/OMPF) online. This system provides […]
What are my responsibilities for the accounts I sponsor?
Only certain full account holders are authorized to sponsor accounts. Sponsorship guidelines are determined by DA PAM 25-1-1 and AR 25-2. Specifically, DA PAM 25-1-1, para 3-4 states that all account sponsors must: Ensure sponsored individuals have legimitate need for an account. Monitor usage and behavior of those individuals they sponsor. Revalidate sponsored accounts on […]
Creating a custom URL for my Organization
Go to the custom URL request page at https://www.us.army.mil/suite/page/660816 Follow the instructions there to request custom URL rights for any groups you administer.
Corporate, Private, or Organizationally sensitive information found on AKO
Corporate, Private, or Organizationally sensitive information found on AKO The Files section of AKO is controlled at the user level. This allows for the potential of data being uploaded to the Files area that is improperly secured either through mistake or oversight. Any user who discovers a file on AKO that is labeled incorrectly or […]
Help with my DA Photo
DA Photos are supported by Human Resource Command, specifically DAPMIS (Department of the Army Photo Management Information System). The AKO portal does not provide maintenance or support for this service. The following information is provided as a courtesy for AKO users. If you are unable to access, approve, or reject your photo, do the following: […]
Updating my AKO Security Questions
In the event the three security questions that were setup during initial registration of an AKO/DKO account are forgotten, or there is a need to update the security questions to something more current; the following steps will allow this to be completed. Note: Depending on your account type you may need to use your CAC to update […]
How can I access AKO’s File Storage Cloud
What is WebDAV? WebDAV stands for “Web-based Distributed Authoring and Versioning.” It is a set of extensions to the HTTP protocol which allows users to collaboratively edit and manage files on remote web servers. What does that mean for AKO? AKO WebDAV allows you to set up a folder on your computer that lets you […]
There are files missing from my folders
Where are my missing files? There may be two reasons why your folder are missing: FOUO Content Your folder may be a CAC-secured folder and is not visible due to logging in with a user name and password. If you log in using your CAC, you will be able to see your folder. Review FOUO VS NON-FOUO […]
What is a Utility Account?
A utility account on AKO/DKO is an account that is created to manage resources and communication through a single point of contact on AKO. The typical uses of utility accounts are for shift work, help desk communications, family readiness groups, centralized unit or command email addresses, or special investigative services. Utility accounts are intended for […]
Deleting or Deactivating my AKO account
NO. The portal does not allow for user requests to delete or deactivate accounts. Deactivation occurs automatically for the following reasons: ARMY UNSPONSORED Accounts: Occurs when a user has not been in the authoritative AKO database for 180 days ARMY SPONSORED Accounts: Occurs when the sponsor rejects or does not reapprove the account DKO UNSPONSORED […]
AKO Files Security Settings
When creating a folder, there are three security settings that can be set. They are: Registration – “How will users of this folder be chosen?” Discoverability – “Should items in this folder be returned in search results?” Change Approval – “How will user changes to this folder be handled?” Registration You can choose how the […]
File and Folder Security Settings
File administration options On AKO you have a number of available options as a file administrator. You can change the security for a file or folder, move or delete that file or folder, and obtain usage statistics for a particular file or folder. To access any of these options first browse to the listed file […]
I receive “An error has occurred” when I try to log in
This message means that the revoke date for your account has passed and it is in the process of deactivating. If you believe this is an error you need to take the following action depending on your previous account status. If you hold an unsponsored Full Account holder, please contact your appropriate personnel database source […]
AKO Files Structure
There are three types of content that you can create within AKO/DKO. They are: File Communities Folders Files File Communities (folder icon with two heads within it) A file community is a broad grouping for folders; most often they are simply mirrored from Army and DoD organizations. There are little permissions that are set at this level. […]
Personal File Storage and Organizational Capacities
There are two types of top level folders within AKO/DKO. The two types are: Personal and Teams US Army Organization or Community Personal and Teams Folder Most users only have the ability to create a personal and team folders. Personal and teams folders are mainly used for personal use. They are not associated with any […]
How can I request AKO Organizational Files space?
Requesting U.S. Army Organization Folder When requesting a U.S. Army Organization folder, one of two things will happen. Either the current administrator will create the folder for you under their community and make you the administrator of the folder or they will make you an administrator of the community so you can create your own […]
Frequently Asked Questions
Please choose one of the following options for more assistance: For information about what the DoD Root Certificate is and how to install it: WHAT IS THE DOD ROOT CERTIFICATE?. For information on how to reset your password: RESETTING MY AKO PASSWORD. For instructions on how to use your CAC with AKO/DKO: HOW DO I LOG INTO AKO/DKO USING MY CAC?. For information […]
Where can I find my W-2?
The AKO/DKO portal does not actually maintain any financial records. Your W-2 is only available on the My Pay website. Please login to your My Pay account to retrieve your W-2. AKO/DKO also has a link to My Pay. Where is My Pay? To get to the My Pay site within AKO/DKO: Log in to […]
Accounts for non-Army DoD
Eligibility for DoD Users to get DKO accounts Please find the category below that you fall under and follow the instructions. Request DKO users please contact the AKO/DKO help desk for questions you may have about opening an account in DKO. DoD Military and Civilian CAC holders You are eligible for a DKO Joint Unsponsored Account (JUA). You […]
