Please choose one of the following options for more assistance: For information about what the DoD Root Certificate is and how to install it: WHAT IS THE DOD ROOT CERTIFICATE?. For information on how to reset your password: RESETTING MY AKO PASSWORD. For instructions on how to use your CAC with AKO/DKO: HOW DO I LOG INTO AKO/DKO USING MY CAC?. For information […]
Posts By: AKO Webmail
Where can I find my W-2?
The AKO/DKO portal does not actually maintain any financial records. Your W-2 is only available on the My Pay website. Please login to your My Pay account to retrieve your W-2. AKO/DKO also has a link to My Pay. Where is My Pay? To get to the My Pay site within AKO/DKO: Log in to […]
Accounts for non-Army DoD
Eligibility for DoD Users to get DKO accounts Please find the category below that you fall under and follow the instructions. Request DKO users please contact the AKO/DKO help desk for questions you may have about opening an account in DKO. DoD Military and Civilian CAC holders You are eligible for a DKO Joint Unsponsored Account (JUA). You […]
Appeal my assigned username
Unfortunately it is not possible to appeal usernames on AKO as the portal no longer provides several options for usernames. Rather, the system generates a username based on the definitive personnel database user information is pulled from when you request an account or a username change. There are only two reasons a username can be […]
AKO Username Generation
The usernames on AKO follow policy guidance from the Army. There have been many standards for usernames since AKO has been stood up and so you may see usernames that fall outside of the boundaries of our current policies. Our current guidelines follow below and if you require a username change the account name will […]
How can I report a potential personal crisis?
If you, or anyone you know is going through a crisis, please call one of the crisis prevention hotlines below: 1-800-273-TALK (8255) 1-800-342-9647 1-800-SUICIDE (784-2433) Deaf Hotline 1-800-799-4TTY (4889) Other resources are also available at: http://www.armyg1.army.mil/hr/suicide/default.asp https://www.us.army.mil/suite/page/334798 Reporting Concerning/Questionable Content on AKO/DKO When published content is discovered by you that indicates that a User is […]
Assigned User ID Doesn’t Match My Name
Username Selection When you create an unsponsored account on AKO/DKO you are given a username that conforms to the DoD’s Enterprise Username guidelines. In some cases it may appear that your assigned username does not match your given name. Personnel Databases AKO/DKO builds its usernames off of the data provided to use by personnel. If there is […]
Contractor Email Suffix Requirements (“.ctr”)
Contractor naming requirements on AKO ALARACT 021_2010 mandates that email accounts for contractors be identified with a “.ctr” suffix. As the AKO/DKO has unique requirements for its account naming the following FAQ describes how your account might be affected so as to conform to ALARACT 021_2010. As of March 2010 new accounts of the Contractor […]
How can I change my AKO username?
In order to have a username changed on the AKO/DKO system, your AKO/DKO username must be: Different than your legal name, and the name must be reflected in the authoritative database. This typically happens either due to a legal name change, or if somehow your AKO/DKO account was registered with a username other than your legal […]
Reporting a virus found on AKO
AKO scans all incoming email for viruses with an industry-standard virus detection product. AKO adheres to the virus protection requirements outlined in Sections 3-3 and 4-5 of AR 25-2 (https://armypubs.us.army.mil/epubs/pdf/r25_2.pdf). When AKO detects a virus in a message, AKO removes the virus and then delivers the message. The virus is replaced with an alert that […]
I am receiving an attachment named Winmail.dat
Winmail.dat files can prevent an email from being read correctly by either making the other attachment not available or removing some formatting within the body of the email. The winmail.dat file type is a format that cannot be read by the AKO/DKO webmail. It is a Microsoft file type and can only be read by Microsoft […]
Webmail: I don’t see my personal address book
Webmail Classic This is likely the result of a setting in your Address Book. The default directory search can be set to the AKO directory rather than your own personal address book; changing this default will likely correct your issue. You can change your default directory search in two places. In the address book itself there is a […]
Unable to export address book
This can be fixed by doing the following: Go to Tools and select Internet Options. Click on the Advanced tab. In the Settings window, scroll down to the Security Section. Check the box next to “Do not save encrypted pages to disk.” Click OK. NOTE: Unfortunately, there is no workaround for IE (Internet Explorer) 6. […]
Error: “Your search query has exceeded the limit.”
You may be searching the first AKO Directory in the drop down menu. In the address book tab, choose the AKO Directory option listed in the drop down menu. If you are still receiving this error, Check HOW DO I CONTACT THE AKO SERVICE DESK? for how to contact the Helpdesk. Check ADDRESS BOOK ISSUES to return to […]
Webmail: Address Book Issues
Use the following table for any problems or issues you are having with the address book in AKO Webmail: I get the following error: “Unknown error (133)”. ……………………. “UNKNOWN ERROR (133)” I can’t find someone in the AKO Directory even if I put the exact name in. ……. “YOUR SEARCH QUERY HAS EXCEEDED THE LIMIT” “Your search query has […]
Webmail: Setting a vacation message
To set a Vacation Message on your account follow these steps: Inside AKO open your ‘My Account’ menu. Select ‘Vacation Message’ Enter the information as desired. Check the box at the top of the page to enable your vacation message. Click Submit. You may receive an error when doing this that reads, “An error occurred while […]
AKO Mail Client: Thunderbird Calendar Integration
Use the following instructions to configure Thunderbird with your AKO calendar: Download Mozilla Lightning and save the file to your hard disk. In Mozilla Thunderbird, open Tools –> Add-ons. Click the ‘Install’ button, and locate/select the file you downloaded and click ‘OK’. Restart Thunderbird. Go to Events and Tasks –> Calendar. Right-click in the calendar […]
Getting an SMTP error message when I try to send an email
Why am I receiving an SMTP* #5.1.0 error when I try to send someone an email? This error means the address that you are trying to send to does not exist or is inactive. This error could be the result of a typo in the address or the recipient’s account being deactivated/deleted. You may want […]
AKO Mail Client: Set AKO as the default address book
Use the following instructions to set AKO as the default address book in Outlook 2007: On the Standard toolbar, click Address Book. Tip: You can also open the Address Book by clicking Address Book on the Tools menu. Click Tools, and then click Options. Note: If you open the Address Book from an open message, the Tools menu is not available. The Address Book must be […]
How to email a group of users larger than 50
When you send an email on AKO/DKO webmail you are limited to a maximum of 50 recipients. If you need to send correspondence to more than 50 users at a time you can establish a “Group” within AKO/DKO that will allow you to send your message to everyone in that group. To create a “Group” within […]
