What is the purpose of the DoD Root Certificate? A certificate is a digital document providing the identity of a website or individual. The Army/DoD Portal uses a certificate to identify itself to its users and to enable a secure connection. Army Community Members If you have an Army Account type (Full or Sponsored), you […]
Posts Categorized: AKO Account
AKO Access Rights for Sanctuary Soldiers
Sanctuary Soldiers A Sanctuary Soldier is a Reservist who has achieved 18 or more years of Active Federal Service that moves to Active Duty to complete a 20 year Active Duty obligation. Commonly referred to as the “18 year lock-in,” Reserve Component soldiers that file for Active Duty status after 18 Active Federal Service years […]
Browsing to AKO using a Bookmark/Favorite
Saving a site like AKO to your bookmarks may require editing of the bookmark that is not required of many other sites. When you access AKO there is dated information that is included in the address that may invalidate your session if you attempt to use it again. If your bookmark has any of this […]
AKO Access Security Features
AKO/DKO provides world-class security for online information management, digital document storage and email solutions to more than 2.4 million users. By adopting security industry best practices and standards, and with guidance from DoD and Army CIO/G6, AKO/DKO is one of the best defended information systems in the DoD. AKO/DKO uses two types of two-factor authentication […]
New Account First Access
New accounts on AKO/DKO are not able to be accessed the moment that it is created. It takes approximately 20 minutes before any new account can be accessed while AKO/DKO builds your account and sets your access permissions. If you are still unable to access your account after 20 minutes please contact the service desk. […]
AKO Access After Retiring
Retired Status and AKO/DKO Currently the AKO/DKO maintains unsponsored account statuses for our users who have fully retired from the service of the Army (including Army Reserves, Army National Guard, and Department of the Army Civilians). Users who are eligible for unsponsored DKO accounts that retire must have their accounts converted to a guest status […]
Becoming someone’s AKO sponsor
New Guest Account If a user needs access to AKO/DKO but is not in the service or civilian branches of DoD they may be sponsored for a guest account. These accounts have potentially more limited access and require reapproval after a set period of time. Eligibility Anyone that has a willing and able sponsor may […]
How to manage your sponsored accounts
Sponsor Management Console The Sponsor Management Console on AKO/DKO is where full account holders go to manage their sponsored accounts for actions such as initial approval or periodic re-approval. You can find a list of all the things you can do within your Sponsor Management Console as well as the access restrictions it has here […]
How can I verify my sponsored account?
Verification Process Log in to AKO; https://www.us.army.mil Open the ‘My Account’ menu Click on ‘Account Information’ Click on ‘Verify My Account’ Enter the Information Requested Note that your account name must match the name provided to us in your records exactly or your account will be unable to verify. For the requirements of verification no […]
Where can I find my Pay Entry Date/Service Comp Date?
Pay Entry Base Date (PEBD) can be found on your Leave and Earnings Statement (LES). The PEBD is listed as ‘Pay Date’ near the top of the LES. Your PEBD is generally the date at which you swore into the Army or were commissioned. Please note that if you experienced a break in service or […]
AKO Password Requirements
When creating a password on the AKO/DKO Portal, certain requirements must be met to maintain the integrity of your account and personal information. Your password has the following restrictions: Passwords are case sensitive It must be at least 10 characters It must contain at least 2 special characters: !@#$%^&*_-+=’:;., It must contain at least 2 […]
Contacting the AKO service desk if you are hearing or vocally impaired
If you need assistance with resetting your AKO/DKO password, you can use the options located on the login page. Check RESETTING MY AKO PASSWORD for further information on the ‘Reset Password’ link. If you require assistance with another area of the portal, or the options will not work for your password, you can submit a trouble […]
AKO/DKO Username
Your AKO/DKO username is based off of your first and last names, using a period as a separator. For example when a user named Charlie Oscars registers for an AKO/DKO account, he is given the username charlie.oscars if it is not already taken. If your name is a common name, you may have your middle […]
My password reset option has become locked
The option to reset your password via email is only availiable once every 15 days. If you have locked out this option then you must reset your password using one of the methods described below: Reset your password using your CAC: You must have a CAC and be at a location with a CAC Reader […]
How do I contact the AKO service desk?
You can contact us using any one of the following options below: Email: help@us.army.mil Phone: 1-866-335-ARMY (2769) -Use Option 3 DSN (OCONUS): 312-560-1110 then ask the operator to connect you to 866-335-2769 Below is a list of help pages of our most commonly requested answers. How can I reset my password? How can I use […]
Resetting my AKO Password
Military and Civilian CAC holders All Military and Civilian CAC holders are required to reset their password with their CAC to obtain a 150-day password. If you do not reset your password while CAC logged into your account, the password will only be valid for 30 days. There is a maximum limit of 5 times […]
Video Messaging
Why am I getting that the message is not available? Why am I told that I am ineligible to view the message? Ineligible to view Video If you receive a message saying that your account was not eligible to view the message, you were not added to view the video message by the creator. Contact […]
Locate Other Users (People Search)
How can I locate other AKO/DKO users? Are you trying to find another AKO/DKO user? You can use the AKO/DKO ‘People’ search to search for any currently active AKO/DKO account. To get to the ‘People’ search: Log in to AKO/DKO. Click on the ‘People’ button located on the upper right side of the AKO/DKO homepage. Within the […]
Manage Sponsored Accounts
How do I manage my sponsored accounts? -OR- How do I approve a sponsored account? Sponsor Management Console The Sponsor Management Console on AKO/DKO is where full account holders go to manage their sponsored accounts for actions such as initial approval or periodic re-approval. You can find a list of all the things you can do within your […]
Access AKO/DKO when I Retire or ETS
Will I still be able to use my AKO/DKO account when I ETS or Retire from the Army? Retired Status and AKO/DKO Currently the AKO/DKO maintains unsponsored account statuses for our users who have fully retired from the service of the Army (including Army Reserves,Army National Guard, and Department of the Army Civilians). Users who are eligible for unsponsored DKO accounts that retire […]
