Follow the directions below to configure your AKO/DKO webmail to Outlook 2010 on your local machine. Open Outlook 2010. Click on ‘File’. Click on ‘Add Account ‘. Within the “Add Account Window” tab, click on ‘Manually configure server settings or additional server types’. Click on ‘Next’. Select “Internet Email”. Click on ‘Next’. This will bring […]
Posts Categorized: AKO Certificates
Deleting or Deactivating my AKO account
NO. The portal does not allow for user requests to delete or deactivate accounts. Deactivation occurs automatically for the following reasons: ARMY UNSPONSORED Accounts: Occurs when a user has not been in the authoritative AKO database for 180 days ARMY SPONSORED Accounts: Occurs when the sponsor rejects or does not reapprove the account DKO UNSPONSORED […]
Error: “Your Credentials Could Not Be Verified”
This error is usually seen on a government computer when someone tries to login to a computer that is part of a domain where his/her account has been deleted (or possibly never had an account). This is not the same as an AKO/DKO account, and is not specifically related to AKO/DKO. Here are a few […]
AKO Mail Client: External Client Configuration
The settings to use your AKO/DKO email with an external email client are all the same, just the look and feel of each email client are not. Use the settings below to configure your AKO/DKO email with your email client of choice or you can use one of the email clients featured below to configure […]
AKO Mail Client: Outlook 2003 Configuration
AKO also provides an Outlook Connector that can configure your Outlook for AKO Mail, Calendar, and Directory services automatically. For more information on the Outlook Connector please check USING THE OUTLOOK CONNECTOR. The following instructions will guide you on configuring Outlook 2003 for your AKO/DKO mail by hand. In Outlook open your ‘Tools’ menu and […]
How do I log into AKO/DKO using my CAC?
Before trying to log in to AKO/DKO using your CAC, please make sure your CAC is registered with your AKO/DKO account. For instructions on how to register your CAC with the AKO/DKO portal click here. How To Login to AKO/DKO with your CAC: Go to https://www.us.army.mil/ Click ‘I Accept’ button Click the ‘CAC/PIV Login’ button. […]
What is my EDIPI and how can I locate mine?
EDIPI (Electronic Data Interchange Personal Identifier) is a unique number that is associated with you and your CAC (Common Access Card). In order to retrieve your EDIPI, you will need to have a CAC, CAC reader, and CAC middleware* installed on your machine. First, insert your CAC into the reader on your computer. From there, […]
Using your CAC with Firefox or Thunderbird
Forge.mil supplies a Mozilla Add-on that will install your DoD root certificates for Firefox and will also add some additional options for Thunderbird. However, in the most recent versions of Firefox and Thunderbird, the file may not properly install all of the necessary components. If you have already downloaded and installed the latest dod_configuration.xpi file […]
