The settings to use your AKO/DKO email with an external email client are all the same, just the look and feel of each email client are not. Use the settings below to configure your AKO/DKO email with your email client of choice or you can use one of the email clients featured below to configure […]
Posts Categorized: Internet Explorer
How to make your CAC Certificates available
How to Clear Your CAC Certificates From Your Browser Open Internet Explorer Open the ‘Tools’ Menu Click ‘Internet Options’ Select the ‘Content’ Tab Click the ‘Certificates’ Button Select the certificate to remove Click ‘Remove’ Repeate selecting and clicking ‘Remove’ for each certificate you wish to remove. Note that you can select multiple certificates by holding […]
Error: Internet Explorer Security Settings Reset
Internet Explorer keeps turning off TLS 1.0All DoD websites require minimum security settings within your browser in order to access their resources. You can check MINIMUM BROWSER SECURITY SETTINGS for additional information on required browser security settings. For your personal computer: There is a known issue with Internet Explorer and some add-ons that causes your browser […]
Accessing AKO with ActiveX Filtering in IE9
Internet Explorer 9 includes a feature called ActiveX Filtering, that allows a whitelist style protection scheme. When enabled NO ActiveX Controls are allowed to run, then when you go to a site that requires ActiveX Controls, if you trust the site you can add them to the whitelist. Only websites on the list will be […]
Webmail: I am being prompted to answer my KBA
If you are prompted to answer your KBA questions or you are being taken back to the login page when accessing webmail from within AKO by click the email icon, the cause may be due to trusted sites not being configured on your internet browser. To correct this, complete the following: Open Internet Explorer 6, […]
Clearing my browser’s temporary internet files
If you are having an issue with the AKO/DKO portal and you need to clear your Internet browser cache, make sure you are using Internet Explorer 6 or above. If the issue persists after following the instructions below, reboot the computer system and try again. You should also ensure that you are not accessing the […]
What is ActiveX Filtering in IE 9?
What is ActiveX Filtering in Internet Explorer 9? Internet Explorer 9 includes a feature called ActiveX Filtering, that allows a whitelist style protection scheme. When enabled NO ActiveX Controls are allowed to run, then when you go to a site that requires ActiveX Controls, if you trust the site you can add them to the […]
Page Cannot Be Displayed Error
I’m getting a <Page Cannot be displayed> or <Server not found> error when I try to access AKO. What can I do? If you receive the error “Page Cannot Be Displayed” (in Internet Explorer) or “Server Not Found” (in Firefox) you can use the following steps to troubleshoot your issue: Check your browser and version […]
Clear browser cache
How do I clear my Temporary Internet Files (cache)? If you are having an issue with the AKO/DKO portal and you need to clear your Internet browser cache, make sure you are using Internet Explorer 6 or above. If the issue persists after following the instructions below, reboot the computer system and try again. You should […]
Internet Explorer (IE) security settings
What are the settings that are needed within Internet Explorer to ensure that AKO/DKO portal works properly? If you are having issues with AKO/DKO where the portal is not working the way it should, you should clear your temporary internet files and check the settings within Internet Explorer. Instructions for deleting temporary internet files are […]
Digitally Signing and Encrypting Emails
To digitally sign or encrypt emails you will need to: Enable the S/MIME (Secure/Multipurpose Internet Mail Extensions) option on your AKO/DKO webmail. Have your internet browser configured to work with S/MIME. Using Internet Explorer as your browser requires having your ActiveX Controls enabled and permissions to install them. If you use Firefox then you must […]
Outlook 2007 IMAP set up
What settings do I need to configure Outlook 2007 with my AKO/DKO webmail? Answer o digitally sign or encrypt emails you will need to: Enable the S/MIME (Secure/Multipurpose Internet Mail Extensions) option on your AKO/DKO webmail. Have your internet browser configured to work with S/MIME. Using Internet Explorer as your browser requires having your ActiveX […]
I got prompted to answer my KBA questions after clicking the Email Button
Question How do I access AKO webmail without being prompted to answer my KBA questions? Answer If you are prompted to answer your KBA questions or you are being taken back to the login page when accessing webmail from within AKO by click the email icon, the cause may be due to trusted sites not […]
Certificate Error Accessing AKO/DKO portal
Why am I getting a certificate error when accessing the AKO/DKO portal? There has always been a certificate warning with regards to the AKO/DKO portal. In IE version 6 this message was a pop-up that gives you details about the certificate and the warning and what it is for; and clicking the ‘yes’ button would […]
Problems Importing/Exporting Address Book
I am having trouble importing/exporting addresses with my AKO/DKO webmail. What can I do to correct the issue? We are currently working to improve the functionality of the ‘Import/Export’ feature of the AKO webmail. To get this feature to work correctly in Internet Explorer (IE) 7.0, please follow the steps below: Under ‘Tools’ within Internet […]
Internet Explorer 9 and Webmail 2.0
Why does Webmail lock when using Internet Explorer 9? There is a confirmed compatibility issue with a background library within Webmail 2.0 when using Internet Explorer 9. This can prevent it from loading correctly, causing it to freeze or “lock up” during login. The issue is being addressed and should be resolved in a near term […]
