In the Internet Explorer (IE) web browser, when a user uploads a file larger than 250 MB, IE will not automatically send you to the folder when the upload completes as it normally does for a smaller file. Instead, this is what happens when you upload a file over 250 MB in Internet Explorer. The […]
Posts Categorized: AKO
Upgrading from an Email-Only Account
In order to get your EMAIL ONLY sponsored account switched to a regular sponsored account, you must ask your sponsor to make the change. Can the Help Desk assist me? NO. Your sponsor determines your level of access to the AKO/DKO portal, and is the only one who can grant a higher level of access. […]
AKO Mail Client: iPhone Configuration
Configuration and troubleshooting support for handheld devices is only available on a limited basis from the AKO/DKO Helpdesk; however, these devices may be used with your AKO/DKO email and IM service. To configure your handheld device, you may need to refer to the device vendor’s instructions. For your convenience we are providing the following information […]
AKO Business Process Management (BPM)
BPM stands for Business Process Management. BPM is not an application, but a way of thinking about process and process design. AKO provides a BPM-based tool that allows you to model a repeatable decision process flow, customize the user experience with forms, and generate reports/metrics based on the results. Where can I go to learn […]
AKO Mail Client: Outlook 2010 Configuration
Follow the directions below to configure your AKO/DKO webmail to Outlook 2010 on your local machine. Open Outlook 2010. Click on ‘File’. Click on ‘Add Account ‘. Within the “Add Account Window” tab, click on ‘Manually configure server settings or additional server types’. Click on ‘Next’. Select “Internet Email”. Click on ‘Next’. This will bring […]
Downloading an entire folder from AKO
Browse to the location of the desired folders/files for download. Place a check mark in the boxes next to the folders/files you want to download. ***Note*** If the size column is 0 for a folder, it will not allow download of the folder because no files exist within the folder. In the toolbar above the […]
AKO Instant Messenger: Exporting your contacts.
Below are text instructions to export/import AKO instant messenger contacts. Click the file attachment link at the bottom to download instructions with photos. Before your AKO name change is completed, you will need to export your contacts and save them to your computer. Then after your name change is completed, you can import them into […]
Personalize your My Training page.
In the event a channel, link, or option is missing from My Training, the following will assist with manually setting the options viewed within My Training. Login to AKO/DKO Click Self Service Select My Training Click Customize View Place a checkmark in the required/missing Gadget Click OK
Webmail: Internet Explorer 9 and AKO Webmail
There is a confirmed compatibility issue with a background library within Webmail 2.0 when using Internet Explorer 9. This can prevent it from loading correctly, causing it to freeze or “lock up” during login. The issue is being addressed and should be resolved in a near term update to the webmail system. However, there is […]
How can I get a copy of my DD form 214?
For assistance with retrieving your DD 214, please visit the National Archives and Records Administration web site: http://www.archives.gov/veterans/military-service-records/ The National Archives and Records Administration (NARA) is the official repository for records of military personnel. NARA has an online document request service called eVetRecs which allows you to Request Copies of Military Personnel Records (201 file/OMPF) online. This system provides […]
What are my responsibilities for the accounts I sponsor?
Only certain full account holders are authorized to sponsor accounts. Sponsorship guidelines are determined by DA PAM 25-1-1 and AR 25-2. Specifically, DA PAM 25-1-1, para 3-4 states that all account sponsors must: Ensure sponsored individuals have legimitate need for an account. Monitor usage and behavior of those individuals they sponsor. Revalidate sponsored accounts on […]
Creating a custom URL for my Organization
Go to the custom URL request page at https://www.us.army.mil/suite/page/660816 Follow the instructions there to request custom URL rights for any groups you administer.
Corporate, Private, or Organizationally sensitive information found on AKO
Corporate, Private, or Organizationally sensitive information found on AKO The Files section of AKO is controlled at the user level. This allows for the potential of data being uploaded to the Files area that is improperly secured either through mistake or oversight. Any user who discovers a file on AKO that is labeled incorrectly or […]
Dual Status Accounts
Dual Status Accounts Accounts on AKO/DKO can have one or two account types associated with it depending on the account holder’s status with the military. Retiree’s that become DA Civilians or Contractors and DA Civilians or Contractors who are in the Reserves or National Guard are the most common holders of a dual account status. […]
I get weird errors when I try to verify my account
Sponsored Account Database Validation Sponsored accounts occassionally require validation. Any time a sponsored account user needs to verify their account or any time a Retiree or Inactive Reservist needs to sponsor their family members for an account a database is checked. In order for AKO/DKO to validate a sponsored account it must check that account […]
Help with my DA Photo
DA Photos are supported by Human Resource Command, specifically DAPMIS (Department of the Army Photo Management Information System). The AKO portal does not provide maintenance or support for this service. The following information is provided as a courtesy for AKO users. If you are unable to access, approve, or reject your photo, do the following: […]
Updating my AKO Security Questions
In the event the three security questions that were setup during initial registration of an AKO/DKO account are forgotten, or there is a need to update the security questions to something more current; the following steps will allow this to be completed. Note: Depending on your account type you may need to use your CAC to update […]
How can I access AKO’s File Storage Cloud
What is WebDAV? WebDAV stands for “Web-based Distributed Authoring and Versioning.” It is a set of extensions to the HTTP protocol which allows users to collaboratively edit and manage files on remote web servers. What does that mean for AKO? AKO WebDAV allows you to set up a folder on your computer that lets you […]
There are files missing from my folders
Where are my missing files? There may be two reasons why your folder are missing: FOUO Content Your folder may be a CAC-secured folder and is not visible due to logging in with a user name and password. If you log in using your CAC, you will be able to see your folder. Review FOUO VS NON-FOUO […]
What is a Utility Account?
A utility account on AKO/DKO is an account that is created to manage resources and communication through a single point of contact on AKO. The typical uses of utility accounts are for shift work, help desk communications, family readiness groups, centralized unit or command email addresses, or special investigative services. Utility accounts are intended for […]
