AKO scans all incoming email for viruses with an industry-standard virus detection product. AKO adheres to the virus protection requirements outlined in Sections 3-3 and 4-5 of AR 25-2 (https://armypubs.us.army.mil/epubs/pdf/r25_2.pdf). When AKO detects a virus in a message, AKO removes the virus and then delivers the message. The virus is replaced with an alert that […]
Posts Categorized: email
Getting an SMTP error message when I try to send an email
Why am I receiving an SMTP* #5.1.0 error when I try to send someone an email? This error means the address that you are trying to send to does not exist or is inactive. This error could be the result of a typo in the address or the recipient’s account being deactivated/deleted. You may want […]
AKO Mail Client: Receiving Certificate Errors
The DoD may have updated their DoD Root Certificates and if so, you must download the newest release in order for your mail to work. For more information about downloading and installing the DoD Root Certificates check WHAT IS THE DOD ROOT CERTIFICATE.
Error: “#5.1.0 Address Rejected”
This error means the user you are trying to send an email to has a different email address than the one you are using. You will also get this error if their email address is currently inactive. You may want to check with the person and verify their email address. You can search the address […]
What is Army AT Beta Mail?
AT Beta Mail is Advanced Technologies (AT) Program’s email service. To reset your AT Beta Mail password, configure your AT Beta Mail to an external client, or any other questions regarding your AT Beta Mail account or Advanced Technologies (AT), visit the AT page: https://www.beta.army.mil/ CAC users of AT Beta Mail can reset their passwords using the […]
AKO Mail Client: External Client Configuration
The settings to use your AKO/DKO email with an external email client are all the same, just the look and feel of each email client are not. Use the settings below to configure your AKO/DKO email with your email client of choice or you can use one of the email clients featured below to configure […]
Decrypting Emails After Obtaining a New CAC
If you obtained a new CAC you may encounter issues reading content that was encrypted or signed by your old CAC. Browse to http://iase.disa.mil/pki-pke/ On the left click ‘End Users’ If you are prompted to select a certificate select your Government ID and not your Email certificate and enter your PIN. Open the selection “Windows: […]
Clearing my browser’s temporary internet files
If you are having an issue with the AKO/DKO portal and you need to clear your Internet browser cache, make sure you are using Internet Explorer 6 or above. If the issue persists after following the instructions below, reboot the computer system and try again. You should also ensure that you are not accessing the […]
External/Registration Email Address
What is the external/registration email address? How do I update my registration email address? External / Registration Email Address What is it? Your external/registration email address is what AKO uses to contact you outside of AKO. It is a requirement during registration that you enter an external email address. Sensitive personal information may be sent to this […]
Error: Not receiving any new email
Why am I not receiving email in my AKO/DKO webmail? Mail Quota Please make sure that you are not exceeding your AKO/DKO mail storage quota. All messages regardless of what folder they are in count towards your quota. The mail system will automatically send a warning message when a user’s AKO/DKO mail account reaches 90% […]
Cannot send mail using external email client
I have my AKO/DKO mail configured to an external mail client and cannot send email. What can I try to correct the problem? Your ISP (Internet Service Provider) may restrict your outgoing mail, requiring you to use their outgoing mail server. You can contact your ISP to get the correct outgoing server name. Outlook 2002 […]
Handheld Devices
Due to the variability with the configuration of a personal handheld device the AKO/DKO helpdesk cannot provide direct support with its configuration; please refer to your vendor’s instructions on how to configure your device. We have included links to some popular handheld devices below for your convenience. We have also included instructions on configuring your […]
Set up your AKO mail with an iPhone.
How do I setup my iPhone to receive AKO email? Configuration and troubleshooting support for handheld devices is only available on a limited basis from the AKO/DKO Helpdesk; however, these devices may be used with your AKO/DKO email and IM service. To configure your handheld device, you may need to refer to the device vendor’s […]
Certificate Error Accessing AKO/DKO portal
Why am I getting a certificate error when accessing the AKO/DKO portal? There has always been a certificate warning with regards to the AKO/DKO portal. In IE version 6 this message was a pop-up that gives you details about the certificate and the warning and what it is for; and clicking the ‘yes’ button would […]
Problems Importing/Exporting Address Book
I am having trouble importing/exporting addresses with my AKO/DKO webmail. What can I do to correct the issue? We are currently working to improve the functionality of the ‘Import/Export’ feature of the AKO webmail. To get this feature to work correctly in Internet Explorer (IE) 7.0, please follow the steps below: Under ‘Tools’ within Internet […]
