We are currently working to improve the functionality of the ‘Import/Export’ feature of the AKO webmail. To get this feature to work correctly in Internet Explorer (IE) 7.0, please follow the steps below: Under ‘Tools’ within Internet Explorer, click ‘Internet Options’. Click on the ‘Advanced’ tab. In the settings window, scroll down to the “Security” […]
Posts Categorized: AKO Email
Decrypting Emails After Obtaining a New CAC
If you obtained a new CAC you may encounter issues reading content that was encrypted or signed by your old CAC. Browse to http://iase.disa.mil/pki-pke/ On the left click ‘End Users’ If you are prompted to select a certificate select your Government ID and not your Email certificate and enter your PIN. Open the selection “Windows: […]
How can I reduce Session Timeout errors?
AKO/DKO typically uses more bandwidth than any other NIPR site, and thus timeouts and latency issues are a frequent occurrence. They are caused by the small amounts of bandwidth allocated for NIPR by most sites. Fortunately there is an easy remedy: adjust factory MTU and TTL settings so they are optimized for WAN (Wide Area […]
Error: Internet Explorer Security Settings Reset
Internet Explorer keeps turning off TLS 1.0All DoD websites require minimum security settings within your browser in order to access their resources. You can check MINIMUM BROWSER SECURITY SETTINGS for additional information on required browser security settings. For your personal computer: There is a known issue with Internet Explorer and some add-ons that causes your browser […]
Accessing AKO with ActiveX Filtering in IE9
Internet Explorer 9 includes a feature called ActiveX Filtering, that allows a whitelist style protection scheme. When enabled NO ActiveX Controls are allowed to run, then when you go to a site that requires ActiveX Controls, if you trust the site you can add them to the whitelist. Only websites on the list will be […]
AKO Access After Retiring
Retired Status and AKO/DKO Currently the AKO/DKO maintains unsponsored account statuses for our users who have fully retired from the service of the Army (including Army Reserves, Army National Guard, and Department of the Army Civilians). Users who are eligible for unsponsored DKO accounts that retire must have their accounts converted to a guest status […]
Guest Account Registration
Creating a Guest AKO account A guest account on AKO is one that requires sponsorship from a full account holder. A guest account is limited in its access rights and requires an affirmative action by the full account holder to essentially vouch for the guest’s status as someone authorized to access our system. Guest accounts […]
How do I contact the AKO service desk?
You can contact us using any one of the following options below: Email: help@us.army.mil Phone: 1-866-335-ARMY (2769) -Use Option 3 DSN (OCONUS): 312-560-1110 then ask the operator to connect you to 866-335-2769 Below is a list of help pages of our most commonly requested answers. How can I reset my password? How can I use […]
Resetting my AKO Password
Military and Civilian CAC holders All Military and Civilian CAC holders are required to reset their password with their CAC to obtain a 150-day password. If you do not reset your password while CAC logged into your account, the password will only be valid for 30 days. There is a maximum limit of 5 times […]
Updating the Email Address on your CAC
I recently changed my AKO/DKO username, which changed my email address. How can I get my email address changed on my CAC? You will need to update the email address on your CAC if you change the username on your AKO. Your AKO email address is registered to your Common Access Card is used to […]
External/Registration Email Address
What is the external/registration email address? How do I update my registration email address? External / Registration Email Address What is it? Your external/registration email address is what AKO uses to contact you outside of AKO. It is a requirement during registration that you enter an external email address. Sensitive personal information may be sent to this […]
Error: Not receiving any new email
Why am I not receiving email in my AKO/DKO webmail? Mail Quota Please make sure that you are not exceeding your AKO/DKO mail storage quota. All messages regardless of what folder they are in count towards your quota. The mail system will automatically send a warning message when a user’s AKO/DKO mail account reaches 90% […]
Table of Contents: AKO/DKO Email
Are you having problems with AKO/DKO email? The folowing list are our most frequently asked questions regarding our webmail client and email delivery options. Click on any link below to read more. Webmail What’s new in Webmail 2.0? How do I forward my email? What does AKO/DKO do about spam? I am unable to compose, reply […]
FOUO vs Non-FOUO Sites
What happened to the AKO Home page? What happened to the AKO Home page and the Log in page? The AKO Homepage has changed to accommodate CAC protection to FOUO (For Official Use Only) restricted content while allowing password access to unrestricted (non-FOUO) content. When logging in with username/password, your files may appear missing if […]
Clear Java cache
I tried to get into my email, and the screen appears to be stuck with the following message displayed: “Please wait while the applet loads. This may take a while depending on your system speed…” What can I do? AKO email is Java based, so try clearing your Java cache: Go to the Windows Start […]
Removing e-mail marked for deletion
How do I expunge messages marked for deletion in the AKO/DKO webmail? How do I purge a message that have been marked for deletion? Instead of using a trash folder to manage your emails you can configure your mailbox to mark your messages for deletion so that you can expunge them at a later date. This […]
Not receiving any new email (Mail Quota, Mail Forwarding, Email Alias)
Why am I not receiving email in my AKO/DKO webmail? Mail Quota Please make sure that you are not exceeding your AKO/DKO mail storage quota. All messages regardless of what folder they are in count towards your quota. The mail system will automatically send a warning message when a user’s AKO/DKO mail account reaches 90% storage capacity. Please check for e-mails that […]
Outlook 2010 Configuration
How do I configure AKO webmail to work with Office 2010? Follow the directions below to configure your AKO/DKO webmail to Outlook 2010 on your local machine. 1. Open Outlook 2010. 2. Click on ‘File’. 3. Click on ‘Add Account ‘. 4. Within the “Add Account Window” tab, click on ‘Manually configure server settings or […]
Set up Mozilla Thunderbird with your AKO Directory (GAL)
How do I configure my AKO/DKO directory (GAL) to work with Thunderbird 3.x? Use the following steps to configure the Mozilla Thunderbird (version 3.x) mail client, with your AKO directory (GAL)*: 1) 1) Install the DoD Configuration Add-on for Mozilla: a. Open Firefox and go to www.forge.mil and click the link to Download DoD Mozilla […]
How do I set up Thunderbird with my AKO mail?
How do I set up Thunderbird with my AKO mail? To configure Thunderbird with your AKO mail: 1. Open Mozilla Thunderbird and go to Tools –> Account Settings. 2. Click the ‘Account Actions’ button then ‘Add Mail Account’ and enter the following: * Your Name * AKO email address * AKO password (Optional) NOTE: If […]
