Looking for AKO Login instructions? Check out the login portal page.
Additional information regarding Army Knowledge Online can be found here.
Enterprise Email (EE) is the Department of Defense’s new email platform. Read more about the steps to set up your new email account using the link above. Additional information can be found on our DoD Enterprise Email informaitonal page, the DoD Enterprise FAQ or the AKO Migration page.
Use the following links for more information on integrating your AKO email with another email client:
This website will help to alleviate confusion regarding the instructions of how toprocess ISOPREP forms using AKO and DKO. As a reminder all personnel that travel OCONUS must finish a DD Form 1833 ISOPREP.
FIRST: Go to your AKO Login and create your own personal ako account. You MUST...
How to Load CAC Certificates and Publish to the GAL
Insert Common Access Card (CAC) in reader
Remove Old CAC Certificates in Internet Explorer
Open Internet Explorer
Select Tool Then Internet Options
On the Content Tab Select Certificates
On the Personal Tab highlight all Certificates and select Remove
In the warning box Click Yes
Close the Certificates Window
Retrieving EDIPI From CAC
Insert Common Access Card (CAC) into the Smart Card Reader.
Double Click on the Active Card Icon in the System Tray
When the Active Card Console opens the EDIPI Number is listed in the window header after the users Name.
This information can also be found by double Clicking on...
Change Common Access Card (CAC) PIN
Insert CAC into Card Reader
From the Desktop Double Click on ActivCard Gold Icon in System Tray
The ActiveClient Console will Open
Click on the Change PIN Icon on the top navigation bar.
The ActiveClient Change PIN tool will open
Enter your current PIN
Enter your new PIN
Confirm your new PIN
AKO Army Knowledge Online
AKO, Army Knowledge Online, is the portal the US Army uses to provide communication to all those in the military.
If you’re having trouble accessing AKO follow these steps:
As an initial troubleshooting step, please try clearing your browser cache. The link below will provides detailed instructions on clearing...
The web connection to NMCI Outlook Web mail is: https://webmail.nmci.navy.mil/exchange
Connect you common access card to your PC
Plug in your CAC.
Verify whether your system can can read to endorsements on the card
Click on the NMCI message to join
Put in your CAC pin
Put in your certificate
Put in one of the following messages:
Can I digitally sign or encrypt my email in Outlook Web Access?
How to Sign & Encrypt Email in OWA
I’d like to encrypt my email so only my chosen recipients can read it, or sign the email so recipients can know for sure the email was sent by me....
What are Rules in Enterprise Email and how can I configure them?
Enterprise Email Rules
I have mail that comes into my Enterprise Email box that I’d rather have sent to a different mailbox.
Set a “rule” on your account. A rule can be set to automatically recognize many...
The service desk asked me what my pod was, what are pods and what is mine?
Enterprise Email Pods
I need to know what my pod is but I can’t connect to the site, how can I find it?
In most cases you will not need to know what your pod is. If...
How can I manage Spam or Junked email in Enterprise Email?
There’s legitimate email in my Junk folder! How can I stop these emails from being treated like spam?
There are two ways you can tell the Enterprise Email system to bypass spam filtering for a particular address. You can either set...
This error occurs any time the certificate validation to your computer is refreshed; typically this means any time you have removed your CAC for 15 or more minutes and then logged back in but it may occur in other situations as well. Outlook Web Access has no capability to check...
The Switch to Enterprise Email
Army Enterprise Email (Also called DoD Enterprise Email) is the Department of Defense’s new email platform. It replaces the old AKO Webmail platform if your log-in requires a CAC. This happened because the army realized that the cost and benefit of some of these email storage...
DISA’s Collaboration Services is the DoD’s Organizational Web Presence solution. Leverage DISA’s Collaboration Services to create pages of information that can be shared either internally among your agency or externally for a DoD-wide facing Organizational web presence. The following information will instruct you on how to use Collaboration Services...
There’s legitimate email in my Junk folder! How can I stop these emails from being treated like spam?
There are two ways you can tell the Enterprise Email system to bypass spam filtering for a particular address. You can either set it when you see a mail has been inadvertently sent...
I had email in my Deleted Items or Junk folder that were accidentally removed! How can I get those back?
Enterprise Email will automatically remove email in your Deleted Items or Junk Mail folder once those emails are 60 days old. You may also remove deleted items from the Deleted Items...
Question! I’m using Enterprise Email and I want to know what my quota/storage limits are. What will happen when I fill my quota up? Answer!
Enterprise Email has two classes of user: Basic and Business.
Business Class users have a 4GB limit
Basic Class users have a 512MB limit
If you ever go over your storage...
ERROR You attempt to access Enterprise Email using Chrome and receive an error code 107
Chrome Error 107
If your security settings are incorrect you will see this error Solution!
In order to correct this error please enable SSL 3.0 and TLS in your Chrome browser.
Click the Wrench Icon
Select ‘Under the Hood’
Click the ‘Change...
PROBLEM You click a link in your Outlook Web Access and are told that access to the link is “disabled to protect your security.”
The Error Screen
Clicking some links returns this error
Solution! Simply highlight the link as text using your mouse, then copy the text. You will then be able to paste the...
PROBLEM If this is your first time trying to connect to Enterprise Email on the machine you’re using and you are having unresolved problems logging in there may be a configuration issue with the machine. Downloading and running the following system check will tell you if your computer is compatible...
ERROR This error occurs any time the certificate validation to your computer is refreshed; typically this means any time you have removed your CAC for 15 or more minutes and then logged back in but it may occur in other situations as well. Outlook Web Access has no capability to check for a...
This error is the most common one experienced by users of Outlook Web Access, also known as OWA. You will typically see the error after selecting your CAC certificate and before accessing your mailbox. If you see this screen you will have to close every instance of your browser window...
In the past Skillport offered language learning and featured this on AKO. In 2011 the contract between Rosetta Stone and the Army expired, leading the Army to direct the Defense Language Institute as the primary source for language and cultural resources.
Defense Language Institute
Your profile photo allows other AKO/DKO portal users easily to identify who you are. The profile photo will display within your profile and also within your virtual business card.
How to upload a profile picture
Log in to the portal; https://www.us.army.mil
Open the ‘My Account’ Menu
Click on ‘Account Information’.
Click the link that says ‘Change’...
Single Sign-on is used for sites that want to use the AKO/DKO’s authentication to log into their site. If you need assistance with SSO, you will need to go to the AKO/DKO SSO page: https://www.us.army.mil/suite/page/83
To contact the SSO Team directly, they can be reached email@example.com
To get to the SSO page:
Log into AKO/DKO.
You are allocated 250MB of upload credit to any personal and teams folder within AKO/DKO.
Unfortunately, the AKO Helpdesk is unable to increase your Personal and Teams files quota. If you have exhausted your entire 250MB upload quota, you will not be able to upload any new files to any personal...
There is a page within AKO/DKO that has all of the details you would need if you wish to submit a photograph for the AKO/DKO login page/Army feature photo archive. For the instructions on how to submit a photograph go to the following page:https://www.us.army.mil/suite/page/203161
Just follow the instructions on that page,...
If you would like to have an announcement posted in the Army Wide Announcements please follow the instruction provided on the Army Wide Announcements Proceduredocument available for download from AKO.
If someone you do not recognize has requested that you be their sponsor you may simply reject the account. It is not uncommon for a sponsored account holder to mistype the user ID of their sponsor when requesting that their account be approved.
Rejecting an account you are unfamiliar with will...
AKO/DKO offers a link to Early Bird as a courtesy to our users. AKO/DKO does not manage or endorse Early Bird standards or content. Please do not send comments about Early Bird stories or security practices to the AKO/DKO help desk. Send them to Early Bird Suggestions(http://ebird.osd.mil/eebsuggestion.html)
The Army’s Enterprise Service Desk supports a wide variety of the Army’s Enterprise Services including Enterprise Email, the Army Knowledge Online, and more. If you need help with the AKO or any Enterprise Service you may contact the ESD for asistance. The Army’s Enterprise Service Desk is available 24 hours...
Self Service contains pages that consolidate information and links for personnel, financial, education, reference, and other broad categories of issues that may relate to the portal users.
Depending on your account type, you may not be able to access some of the information within the pages.
You can always get back to the AKO or DKO homepage by clicking on the ‘home’ tab and then selecting which homepage you would like to go to.
Within the Files page, you can either click on ‘AKO Home’ or ‘DKO Home’ to go to either homepage.
Ineligible to view Video
If you receive a message saying that your account was not eligible to view the message, you were not added to view the video message by the creator. Contact the creator of the message to add you to view the message. If you do not know the...
For information on how to create an organization within ‘Site Map’, view the following document: https://www.us.army.mil/suite/doc/19126470
To edit a page you have to be either an administrator or an editor of the page.
Where do I go to edit a page?
Go to the page you want to edit.
Click on ‘Options’.
Click on ‘Edit Page’.
‘Edit Page’ tools.
Within the ‘Edit Page’ view, you have several options to choose from depending...
The following instructions will assist you with setting up your AKO/DKO mail account with Mac Mail.
Launch “Mail” application.
Click on ‘Mail’ located at the top left of the screen.
Click on ‘Preferences…’.
Click on ‘Accounts’.
Click on the ‘+’ (Plus Sign) located at the bottom left of the page.
Select “IMAP” for the account type.
To delete a site, you must delete all the components that go with the site (Group, Page, and knowledge center)
Use the following links to find out how to delete each component:
Check AKO Page Deletion Process to delete a page.
Check AKO Group: Delete Group to delete a group.
Check Deleting your created AKO Content to delete a folder.
You will need to have administrator access to the content that you wish to delete.
If you only have author access to a file or folder, you can only delete content that they have uploaded. Anything that anyone one else uploaded, they will need administrator rights to delete it.
Accessing AKO/DKO IM is easy and there are four ways to do it.
The easiest way is just log in to your AKO account. A facebook-style IM window will appear in the lower right hand side of the screen.
You can also get a similar style of IM list by logging in to...
In order to add users to a sub-folder, they must already have access to the parent folder.
A user’s access to a folder cannot be set higher than their access to the parent folder.(e.g., a parent folder “Author” can have author, read-only, or no access to the subfolder, but cannot have...
SSN in use
If you are registering for an account on AKO and receive an error indicating an account already exists with the Social Security Number you are attempting to register with then you already have an account.
A common reason for this error is having an account established for you in...
This error should only occur when there is a temporary interruption in the availability of the virus scanner.
If you receive the error: “Virus Scan Errors – Unable to perform virus scan. Please try again later.” repeatedly despite waiting 15 minutes to try again, please email the help desk:firstname.lastname@example.org, to report the problem.
If you are looking for SERE 100 Code of Conduct Training, please follow the instructions below:
On your AKO homepage, click on the “Home” drop down menu.
Click on “DKO Home”.
Click on “Training”.
Click on “JKO – Joint Knowledge Online”.
Click on “Courses”.
Fill out the form with your information, and click on “Submit”. (Skip...
Every AKO/DKO user has the ability to create portal pages. Like most other portal objects, you can create a page through the ‘Create a Site’ located within the “Toolbox” on the AKO/DKO homepage.
You can create a page by following the steps below:
Log into AKO/DKO.
Click on ‘Create a Page’ within the...
It is possible to display HTML on your page within AKO/DKO. For instructions on how to display HTML on your page, visit the AKO/DKO and HTML page:https://www.us.army.mil/suite/page/407965
You can also get to the AKO/DKO and HTML page by:
Log into your AKO/DKO account.
Click on ‘Quick Links’.
Look under ‘AKO Tips & Training’.
Are you interested to find out what new features will be available or what has been updated recently within the AKO/DKO portal? If you do, you can find the information you are looking for within the AKO/DKO Updates page.
To get to the AKO/DKO Updates page:
Log into AKO/DKO
Click on ‘Quick Links’
The home tab contains four links. They include a link to go to the AKO Homepage, DKO Homepage, Low Bandwidth Mode, and the Site Map.
If you would like to learn more on Site Map, please check Where can I find the AKO Site Map?
To view your Medical Readiness, go to https://www.us.army.mil/suite/page/65. At the top of this page, you will see “The traffic lights have been restored. If you are unable to see your personal medical information, visit the MEDPROS site.” Click on the word “MEDPROS” to view your Medical Readiness. You must be logged...
Yes, the AKO/DKO portal is 508 compliant. Information on AKO/DKO 508 compliance can be found within the following document: https://www.us.army.mil/suite/doc/11215152 You will need to be logged into AKO/DKO to view the document.
The following is the introduction to the AKO/DKO 508 Compliance Policy and Procedure:
Section 508 of the Rehabilitation Act of 1973 requires all...
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The following document has information on how to report a classified spillage:
The document is also available inside the portal and can be located using the steps below:
Log in to AKO/DKO.
Click on ‘Quick Links’ on the menu bar.
Under the heading ‘Portal Information’ click on ‘Portal Policies & Procedures’.
The document will be...