Army Knowledge Online Email
The Military has officially decided to change from an AKO Login platform to the Department of Defense Enterprise Email (DEE). Enterprise Email is a cloud-based email platform and was created to better allow soldiers to communicate with each other on a more secure private network. 100% CAC use has been mandated by the Chief Information Officer. All users will now have to have a CAC and the DoD Enterprise Email will not have the ability to access Outlook that isn’t on a .mil or .gov network.
ENTERPRISE EMAIL Troubleshooting
DOD Enterprise Email provides secure access to your email from any location, allows for shared resources like calendars accross DoD, has reduced costs compared to the previous Army Knowledge Webmail platform, and provides more security between DECC’s. If you’re having problems accessing your Army Enterprise Email click here for instructions. If you are looking to encrypt your email with OWA go here for information. For a basic DISA Enterprise Email FAQ go here.
- Army Knowledge Online Webmail, or Enterprise Email Login Issues
For Army Knowledge Online information first go here.
- Army Email Migration
For Army Email Migration Information and Steps go here.
- CAC Login Information
Make sure your DoD Certificates are up to date.
- ActiveClient Download
ActiveClient information for the Army, Navy, and Marines can be found here.
- Error 500
If you are running into the 500 error, click here to learn more.
- Retired or ETS and trying to access Webmail
Click here regarding information on accessing your account if you are retired.
- Change your Enterprise Email
You can Change your Enterprise Email Address by following these instructions.
- ISOPREP DD 1833 Form Instructions
COMPLETING YOUR DD FORM 1833 (ISOPREP) If you’re traveling OCONUS you are required to complete a DD Form 1833 (ISOPREP). Get information here.
- ISOPREP White Screen
If you are receiving the white screen error click here.