Different branches of service vary in their tuition assistance programs: Active Army https://www.goarmyed.com/login.aspx GoArmyEd is the website where all Soldiers on active duty can request Tuition Assistance (TA) online for classroom, distance learning, and eArmyU online courses. The following programs are covered on this site: 9/11 GI Bill Montgomery GI Bill Education Counseling Post-secondary Programs […]
Posts Categorized: Army Knowledge Online
Webmail: I don’t see my personal address book
Webmail Classic This is likely the result of a setting in your Address Book. The default directory search can be set to the AKO directory rather than your own personal address book; changing this default will likely correct your issue. You can change your default directory search in two places. In the address book itself there is a […]
AKO Mail Client: Thunderbird Calendar Integration
Use the following instructions to configure Thunderbird with your AKO calendar: Download Mozilla Lightning and save the file to your hard disk. In Mozilla Thunderbird, open Tools –> Add-ons. Click the ‘Install’ button, and locate/select the file you downloaded and click ‘OK’. Restart Thunderbird. Go to Events and Tasks –> Calendar. Right-click in the calendar […]
Error: “Your Credentials Could Not Be Verified”
This error is usually seen on a government computer when someone tries to login to a computer that is part of a domain where his/her account has been deleted (or possibly never had an account). This is not the same as an AKO/DKO account, and is not specifically related to AKO/DKO. Here are a few […]
What is AKO’s Mission Assurance Category?
The following information is provided as a reference to what the level of information AKO/DKO is allowed to support and process. Mission Assurance Category The level of confidentiality and level of robustness for an IS system is set by AR 25-2, section 4-4, paragraph a. In this section you will find the definitions for MAC […]
Military Acronyms
What does this Military Acronym Mean? Use the following chart for military acronyms*: *Provision of this list does not mean these acronyms are acceptable to use for Utility Account names. For verification of Utility Account names, please reference the following document regarding Utility Account creation: https://www.us.army.mil/suite/doc/13359519 Military Acronym Description AAFES Army and Air Force Exchange […]
Sponsored/Guest Account Registration
How do I register for a Sponsored/Guest Account? Creating a guest AKO account A guest account on AKO is one that requires sponsorship from a full account holder. A guest account is limited in its access rights and requires an affirmative action by the full account holder to essentially vouch for the guest’s status as someone […]
Is CAC access into the portal required?
Do I have to log into AKO/DKO with my CAC anytime I want to access the AKO/DKO portal? CAC Security The Army, and by extension the Army Knowledge Online, has made steps to have a greater amount of security on user’s ability to access Army systems. The Common Access Card is the solution for increasing security on your account with something […]
Page Cannot Be Displayed Error
I’m getting a <Page Cannot be displayed> or <Server not found> error when I try to access AKO. What can I do? If you receive the error “Page Cannot Be Displayed” (in Internet Explorer) or “Server Not Found” (in Firefox) you can use the following steps to troubleshoot your issue: Check your browser and version […]
