If you obtained a new CAC you may encounter issues reading content that was encrypted or signed by your old CAC. Browse to http://iase.disa.mil/pki-pke/ On the left click ‘End Users’ If you are prompted to select a certificate select your Government ID and not your Email certificate and enter your PIN. Open the selection “Windows: […]
Posts Categorized: CAC
DKO CAC Requirement
Due to the security requirements of the AKO/DKO portal DKO users are required to register their CAC to the DKO portal. This is because AKO/DKO is an Army hosted portal and we do not have the access to personnel records outside of the Army with an equivalent ability to verify your identity. Registering your CAC […]
How to sign forms using your CAC
Lotus Forms Viewer is required to be installed on a system to open .xfdl file extensions. Please go to the ‘Quick Links’ drop down menu within your account. Click on ‘CAC’ and then select ‘CAC Resource Center.’ Look for the section called “Signing Forms with Your CAC.” Click on ‘Lotus Forms (formerly Pure Edge viewer […]
AKO’s CAC Usage Requirements
CAC Security The Army, and by extension the Army Knowledge Online, has made steps to have a greater amount of security on user’s ability to access Army systems. The Common Access Card is the solution for increasing security on your account with something you know (your PIN) as well as something you have (the physical […]
Access to military records online without a CAC
If you are unable to CAC login to view your military records, please use the following steps to obtain/view your military documents: Go to https://www.hrc.army.mil/ Click on ‘My Records’ Notice the AKO Login box, enter your AKO username and password, click Login Click on ‘Reserve Record.’ Click on ‘Documents.’ You should be able to see […]
Reset a Forgotten CAC PIN
Reset a forgotten PIN If you have forgotten the PIN to your CAC or if your PIN becomes locked out you will need to contact your local badging office for assistance. The AKO/DKO service desk does not have the capability to affect your CAC or CAC PIN. If you need to locate your closest badging […]
Troubleshooting CAC Access to AKO
What you need to use your CAC on AKO/DKO If you have a CAC you can register it to AKO and use your CAC to access your account instead of your username and password. The most common and easiest way to register your CAC is just try to log in with it. Our system is […]
Error: Revoked CAC Certificates
Your Common Access Card has multiple certificates on it. The certificates used to access sites such as the AKO/DKO portal and the certificate used to access your computer are actually different. You might receive a message stating your certificates have been revoked when attempting to log in to AKO/DKO. If you receive this message then […]
How to register your CAC to AKO
CAC Registration CAC Registration on AKO is often as simple as logging in. AKO can validate your identity and register your CAC to your account during the log-in process so just insert your CAC into your reader, browse to the portal, and try to sign in with your CAC and PIN. If you successfully log […]
What software do I need to use my CAC?
CAC Middleware “Middleware” is a term for the type of software that is used to read your CAC because it has no use on its own but instead sits in the middle of two other things — your CAC and the site you are attempting to access. ActivClient is the CAC middleware that is in […]
How do I log into AKO/DKO using my CAC?
Before trying to log in to AKO/DKO using your CAC, please make sure your CAC is registered with your AKO/DKO account. For instructions on how to register your CAC with the AKO/DKO portal click here. How To Login to AKO/DKO with your CAC: Go to https://www.us.army.mil/ Click ‘I Accept’ button Click the ‘CAC/PIV Login’ button. […]
How to make your CAC Certificates available
How to Clear Your CAC Certificates From Your Browser Open Internet Explorer Open the ‘Tools’ Menu Click ‘Internet Options’ Select the ‘Content’ Tab Click the ‘Certificates’ Button Select the certificate to remove Click ‘Remove’ Repeate selecting and clicking ‘Remove’ for each certificate you wish to remove. Note that you can select multiple certificates by holding […]
Using your CAC with Firefox or Thunderbird
Forge.mil supplies a Mozilla Add-on that will install your DoD root certificates for Firefox and will also add some additional options for Thunderbird. However, in the most recent versions of Firefox and Thunderbird, the file may not properly install all of the necessary components. If you have already downloaded and installed the latest dod_configuration.xpi file […]
What is the DoD Root Certificate?
What is the purpose of the DoD Root Certificate? A certificate is a digital document providing the identity of a website or individual. The Army/DoD Portal uses a certificate to identify itself to its users and to enable a secure connection. Army Community Members If you have an Army Account type (Full or Sponsored), you […]
My password reset option has become locked
The option to reset your password via email is only availiable once every 15 days. If you have locked out this option then you must reset your password using one of the methods described below: Reset your password using your CAC: You must have a CAC and be at a location with a CAC Reader […]
Restricted Password Reset Options
CAC restrictions on passwords You are limited to resetting your password to AKO using the external reset process a maximum of five times. After this you must log in to AKO with your CAC to change your password. AKO limits your ability to log in to your account without your CAC. Content holders may restrict […]
How do I contact the AKO service desk?
You can contact us using any one of the following options below: Email: help@us.army.mil Phone: 1-866-335-ARMY (2769) -Use Option 3 DSN (OCONUS): 312-560-1110 then ask the operator to connect you to 866-335-2769 Below is a list of help pages of our most commonly requested answers. How can I reset my password? How can I use […]
Activating the PIV Authentication Certificate on your CAC
CAC PIV Many users are what is considered a “dual persona.” A user who is dual persona (such as someone who is both National Guard AND a DA Civilian) will have to complete an additional series of steps before they will be able to access their Enterprise Email. Your Common Access Card holds some data […]
FOUO vs Non-FOUO Sites
What happened to the AKO Home page? What happened to the AKO Home page and the Log in page? The AKO Homepage has changed to accommodate CAC protection to FOUO (For Official Use Only) restricted content while allowing password access to unrestricted (non-FOUO) content. When logging in with username/password, your files may appear missing if […]
Folder Security
What are the different settings for a folder? When creating a folder, there are three security settings that can be set. They are: Registration – “How will users of this folder be chosen?” Discoverability – “Should items in this folder be returned in search results?” Change Approval – “How will user changes to this folder […]
