Why am I getting “403: Access Forbidden” and how do I correct it? If you receive an error reading “403: Access Forbidden” you may have a corrupt or invalid file in your temporary internet files. Depending on the browser you’re using the method of clearing your temporary files (cache) can vary. Search your browser’s help files on […]
Posts Categorized: CAC
AKO Help Desk
You can contact AKO using the AKO Phone Number or any one of the following options below: Email: help@us.army.mil Phone: 1-866-335-ARMY (2769) -Use Option 2 DSN (OCONUS): 312-560-1110 then ask the operator to connect you to 866-335-2769 Below is a list of help pages of our most commonly requested answers. Help page table of contents How […]
Joint Unsponsored Account (JUA)
How can I receive a Joint Unsponsored Account (JUA) on DKO? Eligibility for DoD Users to get DKO accounts Please find the category below that you fall under and follow the instructions. Request DKO users please contact the AKO/DKO help desk for questions you may have about opening an account in DKO. DoD Military and […]
DKO Account Registration
How do I register for a DKO account? Eligibility If you are a service member with any of the following statuses you are entitled to an account on AKO/DKO. Your ability to sponsor other users for an account on AKO/DKO is based on your status with the military. The chart below is a list of […]
Is CAC access into the portal required?
Do I have to log into AKO/DKO with my CAC anytime I want to access the AKO/DKO portal? CAC Security The Army, and by extension the Army Knowledge Online, has made steps to have a greater amount of security on user’s ability to access Army systems. The Common Access Card is the solution for increasing security on your account with something […]
Preparing for the AKO mail migration to DISA Enterprise Email.
What can I do to make sure I have as smooth a transition to DISA Enterprise Email as possible? Preparing for the Enterprise Email Migration Attempt to Access mail.mil 1 Browse to EE OWA; https://web.mail.mil 2 Click ‘Ok’ 3 Select your Email Certificate and click ‘Ok’ 4 Enter your PIN as requested 5 Click the next link […]
Making your home computer CAC ready.
How can I access CAC-required sites such as Enterprise Email and the AKO/DKO portal from home? Making your home computer ready to log in to Enterprise Email, the AKO/DKO portal, or any other CAC-required sites is easy. If you have a newer Windows-based computer and a newer Common Access Card it might be as easy […]
Password Reset Locked
Why am I limited on how often I can reset my password without using my CAC? CAC restrictions on passwords You are limited to resetting your password to AKO using the external reset process a maximum of five times. After this you must log in to AKO with your CAC to change your password. AKO […]
CAC-Only Login
What is CAC-Only login? I am tired of resetting my password, how can I make it so I don’t have to reset my password all the time? How do I remove the CAC-Only login? CAC-Only login If you have a Common Access Card that you can use to access your AKO/DKO account you can set […]
Configure AKO/DKO webmail with an external email client
How do I configure my AKO/DKO webmail with an external email client? The settings to use your AKO/DKO email with an external email client are all the same, just the look and feel of each email client are not. Use the settings below to configure your AKO/DKO email with your email client of choice or […]
How do I access the ‘DoD Global Directory Service (GDS)’ site?
DoD Global Directory Service (GDS) is a Department of Defense (DoD) enterprise-wide search engine. It allows DoD personnel names, e-mail addresses, and DoD PKI email encryption certificates to be searchable via the web. GDS pulls information from PKI directories and Designated Data Sources (DDSs) within the Combatant Commanders/Services/Agencies (C/S/As). NOTE: This information is provided as […]
