Use the following table for any problems or issues you are having with the address book in AKO Webmail: I get the following error: “Unknown error (133)”. ……………………. “UNKNOWN ERROR (133)” I can’t find someone in the AKO Directory even if I put the exact name in. ……. “YOUR SEARCH QUERY HAS EXCEEDED THE LIMIT” “Your search query has […]
Posts Categorized: Webmail
Webmail: Setting a vacation message
To set a Vacation Message on your account follow these steps: Inside AKO open your ‘My Account’ menu. Select ‘Vacation Message’ Enter the information as desired. Check the box at the top of the page to enable your vacation message. Click Submit. You may receive an error when doing this that reads, “An error occurred while […]
Webmail: Manage Email Without a Trash Folder
Instead of using a trash folder to manage your emails you can configure your mailbox to mark your messages for deletion so that you can expunge them at a later date. This functionality is similar to how Outlook works when configured for AKO mail. Webmail Classic To turn this feature on/off Log in to webmail […]
Webmail Overview
AKO/DKO Webmail is a web-based communication and collaboration client that allows you to compose and manage email messages, manage personal addresses including accessing any public address books, and manage and share calendars. You can access AKO/DKO webmail from any location with an internet connection. Every AKO/DKO portal user is given access to their own AKO/DKO […]
Webmail: Encrypting Email Using AKO
How do I encrypt an email? This FAQ describes how to encrypt an email with the AKO Webmail. To encrypt emails within an external email client, contact your local IT Team or the external email client’s help desk. To encrypt emails, you must have S/MIME enabled and your signing certificate selected in webmail. Once you […]
Your AKO Email’s Friendly/Display Name
Why does my full name show in my emails now? In accordance with DA PAM 25-1-1 Section 3-4, paragraph (h)(2)(a), AKO/DKO implemented the use of the “friendly name” format of a displayed email address and user ID. This fulfills the national requirement that all persons have displayed, their relationship to the Department of the Army. […]
Webmail: New Email Window Does Not Appear
Why can’t I compose, reply, or forward email within the AKO/DKO webmail? Compose, Reply, Forward Window Does Not Appear The compose, reply, and forward windows are normal pop-up windows. Because it is a pop-up window it can be blocked by most pop-up blockers. You must disable, bypass, or uninstall your pop-up blocker for the window […]
Manage Your AKO Notifications
Where can I find my notifications? <or> Where can I change the settings to receive notifications within my Webmail? To view your AKO/DKO notifications Log into AKO/DKO. Click on the ‘My Account’ tab. Click on ‘My Notifications’. Type of Notifications Files Notifications Invitation Notifications Link Notifications New Content Notifications Page Notifications Registration Notifications Task and […]
Removing e-mail marked for deletion
How do I expunge messages marked for deletion in the AKO/DKO webmail? How do I purge a message that have been marked for deletion? Instead of using a trash folder to manage your emails you can configure your mailbox to mark your messages for deletion so that you can expunge them at a later date. This […]
Auto-Forward my AKO/DKO Mail
How do I set my AKO mail to auto-forward? To forward your AKO/DKO mail, follow the instructions below. Webmail Classic*: Log into AKO/DKO. Click on the ‘My Account’ tab. Under ‘Mail Preferences, Click on ‘Mail Options’. Go to the ‘Select a Mail Option’ section. Select the ‘Forward Email (Non-AKO Account)’ option. Enter the address you would like your email forwarded to in […]
Mail Quota is close to full even though messages have been deleted.
Why am I using so much of my mail quota even though I have deleted all/most of my messages in webmail? Your mail quota applies to all of the mail in your account even if they are not in your inbox folder. Email that is in any sub-folder including your ‘Sent’ or ‘Drafts’ folder will count toward your total […]
Not receiving any new email (Mail Quota, Mail Forwarding, Email Alias)
Why am I not receiving email in my AKO/DKO webmail? Mail Quota Please make sure that you are not exceeding your AKO/DKO mail storage quota. All messages regardless of what folder they are in count towards your quota. The mail system will automatically send a warning message when a user’s AKO/DKO mail account reaches 90% storage capacity. Please check for e-mails that […]
AKO Mail: Outlook Express Integration
How do I configure my AKO webmail to Outlook Express? Follow the directions below to configure your AKO Webmail to Outlook Express on your local machine. 1. Open Outlook Express 2. Click on ‘Tools’. 3. Click on ‘Accounts…’. 4. Click the ‘Add’ button. 5. Enter your display name. This is the name that will be […]
Outlook 2007 IMAP set up
What settings do I need to configure Outlook 2007 with my AKO/DKO webmail? Follow the directions below to configure your AKO/DKO webmail to Outlook 2007 on your local machine. Open Outlook 2007. Click on ‘Tools’ Click on ‘Account Settings…’. Within the “E-mail” tab, click on ‘New’. Select “Microsoft Exchange, POP 3, IMAP, or HTTP”. Click […]
Set up your AKO mail with an iPhone.
How do I setup my iPhone to receive AKO email? Configuration and troubleshooting support for handheld devices is only available on a limited basis from the AKO/DKO Helpdesk; however, these devices may be used with your AKO/DKO email and IM service. To configure your handheld device, you may need to refer to the device vendor’s […]
HTML Won’t Display in Webmail
HTML content can no longer be viewed in an email within AKO/DKO webmail. HTML scripts within the body of the email. AKO/DKO webmail is stripping javascript and placing “This message contained javascript which has been removed by AKO/DKO IAW INFOCON level 3 and 4.” in place of the javascript. HTML Attachment AKO/DKO webmail is dropping […]
Digitally Signing and Encrypting Emails
To digitally sign or encrypt emails you will need to: Enable the S/MIME (Secure/Multipurpose Internet Mail Extensions) option on your AKO/DKO webmail. Have your internet browser configured to work with S/MIME. Using Internet Explorer as your browser requires having your ActiveX Controls enabled and permissions to install them. If you use Firefox then you must […]
Outlook 2007 IMAP set up
What settings do I need to configure Outlook 2007 with my AKO/DKO webmail? Answer o digitally sign or encrypt emails you will need to: Enable the S/MIME (Secure/Multipurpose Internet Mail Extensions) option on your AKO/DKO webmail. Have your internet browser configured to work with S/MIME. Using Internet Explorer as your browser requires having your ActiveX […]
How do I access the ‘DoD Global Directory Service (GDS)’ site?
DoD Global Directory Service (GDS) is a Department of Defense (DoD) enterprise-wide search engine. It allows DoD personnel names, e-mail addresses, and DoD PKI email encryption certificates to be searchable via the web. GDS pulls information from PKI directories and Designated Data Sources (DDSs) within the Combatant Commanders/Services/Agencies (C/S/As). NOTE: This information is provided as […]
What is the AKO/DKO webmail?
Question What is the AKO/DKO webmail? Answer AKO/DKO Webmail is a web-based communication and collaboration client that allows you to compose and manage email messages, manage personal addresses including accessing any public address books, and manage and share calendars. You can access AKO/DKO webmail from any location with an internet connection. Every AKO/DKO portal user […]
