What are the different settings for a folder? When creating a folder, there are three security settings that can be set. They are: Registration – “How will users of this folder be chosen?” Discoverability – “Should items in this folder be returned in search results?” Change Approval – “How will user changes to this folder […]
Posts By: admin
Change Folder Security Settings
Can I change the security settings for my folder after I’ve created it? The security settings such as user changes requiring approval, discoverability, and how users gain access to a knowledge folder can be changed once you have created a folder. To do this: Log into AKO/DKO. Locate the folder you wish to update. Hover […]
AKO/DKO Files Page: Functions
What can I view within the AKO/DKO files homepage? The AKO/DKO Files homepage is the first page you see when you click the ‘Files’ button. It is your main console to the files section and contains information on your file activity, as well as useful quick links. Files Homepage Components Organizational Files Personal & Teams Files […]
Clear Java cache
I tried to get into my email, and the screen appears to be stuck with the following message displayed: “Please wait while the applet loads. This may take a while depending on your system speed…” What can I do? AKO email is Java based, so try clearing your Java cache: Go to the Windows Start […]
What is ActiveX Filtering in IE 9?
What is ActiveX Filtering in Internet Explorer 9? Internet Explorer 9 includes a feature called ActiveX Filtering, that allows a whitelist style protection scheme. When enabled NO ActiveX Controls are allowed to run, then when you go to a site that requires ActiveX Controls, if you trust the site you can add them to the […]
Site Map
Site Map allows you to browse all team, community, and organizational pages within AKO/DKO. Also it allows you to search for specific portal pages. The Organizational Sites tab on the Site Map is organized into three top level components: DoD Organizations, Federal Agencies, and Knowledge Networks. Site Map Location You can locate ‘Site Map’ by: Logging […]
403: Access Forbidden
Why am I getting “403: Access Forbidden” and how do I correct it? If you receive an error reading “403: Access Forbidden” you may have a corrupt or invalid file in your temporary internet files. Depending on the browser you’re using the method of clearing your temporary files (cache) can vary. Search your browser’s help files on […]
Low Bandwidth
What is the “Low Bandwidth” check box for? The “Low Bandwidth” check box (Also Known As AKO/DKO Lite) is a lean, light, and fast way to access AKO/DKO’s most popular services. AKO/DKO Lite features links to IM, mail, discussion threads, news headlines, and self-service communities. With its image-free design and concise HTML, AKO/DKO Lite provides […]
Video Messaging
Why am I getting that the message is not available? Why am I told that I am ineligible to view the message? Ineligible to view Video If you receive a message saying that your account was not eligible to view the message, you were not added to view the video message by the creator. Contact […]
Level of information AKO/DKO is allowed to support and process
What is the level of information AKO/DKO is allowed to support and process? The following information is provided as a reference to what the level of information AKO/DKO is allowed to support and process. Mission Assurance Category The level of confidentiality and level of robustness for an IS system is set by AR 25-2, section […]
Report Abuse
How do I report abuse within the portal? Depending on where the abuse occurs, you may need to report it differently. AKO/DKO IM/Chat If the abuse occurs within the AKO/DKO IM, you will need to: Select the chat you wish to report abuse for. Open the drop-down box in the upper right of the page […]
Locate Other Users (People Search)
How can I locate other AKO/DKO users? Are you trying to find another AKO/DKO user? You can use the AKO/DKO ‘People’ search to search for any currently active AKO/DKO account. To get to the ‘People’ search: Log in to AKO/DKO. Click on the ‘People’ button located on the upper right side of the AKO/DKO homepage. Within the […]
Edit My Favorites Page
“Edit My Favorites” page The number of favorites that are displayed has increased to 50 for all favorites types, so here’s how to edit your favorites. To visit your “Edit My Favorites” page: Log into AKO/DKO. Click on the ‘Favorites’ drop down menu. Click on ‘Edit My Favorites’. This will open your “Edit My Favorites” […]
What is DKO
The Department of Defense requires an information sharing environment that supports secure access to disparate, cross-service capabilities and information as an enterprise collaborative environment for warfighting, business, and intelligence users. The focus of Defense Knowledge Online (DKO) is the requirement for a DoD-wide collaborative enterprise. The Defense Information Systems Agency (DISA) Net-Centric Enterprise Services (NCES) […]
AKO Help Desk
You can contact AKO using the AKO Phone Number or any one of the following options below: Email: help@us.army.mil Phone: 1-866-335-ARMY (2769) -Use Option 2 DSN (OCONUS): 312-560-1110 then ask the operator to connect you to 866-335-2769 Below is a list of help pages of our most commonly requested answers. Help page table of contents How […]
Privacy
The privacy of our visitors to this website is important to us. We recognize that privacy of your personal information is important. Here is information on what types of personal information we receive and collect when you use and visit this website, and how we safeguard your information. We never sell your personal information to third […]
Manage Sponsored Accounts
How do I manage my sponsored accounts? -OR- How do I approve a sponsored account? Sponsor Management Console The Sponsor Management Console on AKO/DKO is where full account holders go to manage their sponsored accounts for actions such as initial approval or periodic re-approval. You can find a list of all the things you can do within your […]
How do I help someone else get a sponsored account under me?
How do I help someone else get a sponsored account under me? New Guest Account If a user needs access to AKO/DKO but is not in the service or civilian branches of DoD they may be sponsored for a guest account. These accounts have potentially more limited access and require reapproval after a set period of […]
Access AKO/DKO when I Retire or ETS
Will I still be able to use my AKO/DKO account when I ETS or Retire from the Army? Retired Status and AKO/DKO Currently the AKO/DKO maintains unsponsored account statuses for our users who have fully retired from the service of the Army (including Army Reserves,Army National Guard, and Department of the Army Civilians). Users who are eligible for unsponsored DKO accounts that retire […]
Joint Unsponsored Account (JUA)
How can I receive a Joint Unsponsored Account (JUA) on DKO? Eligibility for DoD Users to get DKO accounts Please find the category below that you fall under and follow the instructions. Request DKO users please contact the AKO/DKO help desk for questions you may have about opening an account in DKO. DoD Military and […]
