Webmail 2.0 has the ability to setup Mail Filters based on the following fields: To CC Recipient Subject From Message Size (kB) To setup Mail Filters: Login to Webmail 2.0 Click Options Expand AKO/DKO Account Click Mail Filters Click New Filter (if you wish to edit an existing filter, highlight filter and click edit) Enter […]
Posts By: AKO Webmail
AKO Mail Client: Receiving Certificate Errors
The DoD may have updated their DoD Root Certificates and if so, you must download the newest release in order for your mail to work. For more information about downloading and installing the DoD Root Certificates check WHAT IS THE DOD ROOT CERTIFICATE.
Error: “Unknown Error (133)”
The AKO/DKO address book can only hold up to 200 contacts. Any groups that you create within your address book count as one contact within your address book. Unknown Error (133) If you get the error “unknown error (133)” when attempting to add a contact to your address book, that means there are already 200 […]
What is an ‘Email Only’ Guest account?
Email-Only Accounts Some accounts on AKO can be limited to being “email only.” An email only account has access to their AKO mail, Army-wide Announcements, and Army News. Email-Only accounts are restricted because of the access and information that the Army Knowledge Online provides even to sponsored accounts. Any guest account may be made into […]
Error: “Your Credentials Could Not Be Verified”
This error is usually seen on a government computer when someone tries to login to a computer that is part of a domain where his/her account has been deleted (or possibly never had an account). This is not the same as an AKO/DKO account, and is not specifically related to AKO/DKO. Here are a few […]
Error: “#5.1.0 Address Rejected”
This error means the user you are trying to send an email to has a different email address than the one you are using. You will also get this error if their email address is currently inactive. You may want to check with the person and verify their email address. You can search the address […]
What is AKO’s Mission Assurance Category?
The following information is provided as a reference to what the level of information AKO/DKO is allowed to support and process. Mission Assurance Category The level of confidentiality and level of robustness for an IS system is set by AR 25-2, section 4-4, paragraph a. In this section you will find the definitions for MAC […]
Webmail: Manage Email Without a Trash Folder
Instead of using a trash folder to manage your emails you can configure your mailbox to mark your messages for deletion so that you can expunge them at a later date. This functionality is similar to how Outlook works when configured for AKO mail. Webmail Classic To turn this feature on/off Log in to webmail […]
What is Army AT Beta Mail?
AT Beta Mail is Advanced Technologies (AT) Program’s email service. To reset your AT Beta Mail password, configure your AT Beta Mail to an external client, or any other questions regarding your AT Beta Mail account or Advanced Technologies (AT), visit the AT page: https://www.beta.army.mil/ CAC users of AT Beta Mail can reset their passwords using the […]
Webmail Overview
AKO/DKO Webmail is a web-based communication and collaboration client that allows you to compose and manage email messages, manage personal addresses including accessing any public address books, and manage and share calendars. You can access AKO/DKO webmail from any location with an internet connection. Every AKO/DKO portal user is given access to their own AKO/DKO […]
Error: “Access Denied” when clicking ‘Email’
Why am I receiving an “access denied” error? An “access denied” error when you press the email button within your AKO/DKO account means your computer is probably running Windows XP Service Pack 2. This Service pack has known errors with redirects. Why does this affect you? When you press the email button in your AKO/DKO […]
Email: “A support account has been created for you.”
What is this email I received about my Support Account? This email is generated the first time you contact the Help Desk by phone or email. A ticket gets created when you contact the Help Desk, and you have the ability to view this ticket in the Help Site. This email sent me a userID […]
Error: Webmail’s Progress Bar Stops Loading
There are several reasons why your email may not be loading completely. Webmail Freezing Above 70% If you do not have a preferred web browser set in your Mail Options you may freeze during the loading process. In order to resolve this issue you must first log into your AKO/DKO Account. Then click on My […]
Webmail: AKO Attachment Guidelines
Email Attachment Size 15MB is the maximum size of an unencrypted email that includes a brief amount of text and a digital signature. 12MB is the maximum size of an encrypted mail that includes a brief amount of text and a digital signature. The reason this varies is because encryption will add to the total size of an email and the […]
Migrating from AKO to Enterprise Email
Beginning 29 August the AKO will begin the process of closing email access to some users who have been migrated to the DISA Enterprise Email system. If you have been identified as one of these users you should have received the following email: You were identified as an AKO user whose NIPRNet email was migrated […]
AKO Mail Client: Android Configuration
Use the following steps to configure your AKO mail with the built in Android email application: NOTE: These steps were confirmed on the Droid Incredible, EVO and Thunderbolt but should be consistent with other Android based phones: Open the Mail App Enter your AKO email address and password and click ‘Next’. Incoming Server Settings: Select […]
Receiving an unrequested password reset notice
There are multiple accounts that have the similar usernames. Another AKO/DKO user whose username is similar to yours (one number or letter off from your own) most likely mistakenly used your username instead of theirs when using the ‘Reset Password’ link. Unfortunately with the number of users with similar usernames, the AKO/DKO help desk is unable […]
AKO Mail Client: External Client Configuration
The settings to use your AKO/DKO email with an external email client are all the same, just the look and feel of each email client are not. Use the settings below to configure your AKO/DKO email with your email client of choice or you can use one of the email clients featured below to configure […]
AKO Mail Client: Thunderbird Configuration
To configure Thunderbird with your AKO mail: 1. Open Mozilla Thunderbird and go to Tools –> Account Settings. 2. Click the ‘Account Actions’ button then ‘Add Mail Account’ and enter the following: Your Name AKO email address AKO password (Optional) NOTE: If you save your password, you should uncheck the Save password option for security […]
AKO Mail Client: Thunderbird GAL Integration
Use the following steps to configure the Mozilla Thunderbird (version 3.x) mail client, with your AKO directory (GAL)*: Install the DoD Configuration Add-on for Mozilla: Open Firefox and go to www.forge.mil and click the link to Download DoD Mozilla Firefox & Thunderbird Add-ons, on the next page click the ‘Learn more‘ button under the ‘Download DoD Mozilla […]
