AKO/DKO typically uses more bandwidth than any other NIPR site, and thus timeouts and latency issues are a frequent occurrence. They are caused by the small amounts of bandwidth allocated for NIPR by most sites. Fortunately there is an easy remedy: adjust factory MTU and TTL settings so they are optimized for WAN (Wide Area […]
Posts By: AKO Webmail
Error: Internet Explorer Security Settings Reset
Internet Explorer keeps turning off TLS 1.0All DoD websites require minimum security settings within your browser in order to access their resources. You can check MINIMUM BROWSER SECURITY SETTINGS for additional information on required browser security settings. For your personal computer: There is a known issue with Internet Explorer and some add-ons that causes your browser […]
Accessing AKO with ActiveX Filtering in IE9
Internet Explorer 9 includes a feature called ActiveX Filtering, that allows a whitelist style protection scheme. When enabled NO ActiveX Controls are allowed to run, then when you go to a site that requires ActiveX Controls, if you trust the site you can add them to the whitelist. Only websites on the list will be […]
Using your CAC with Firefox or Thunderbird
Forge.mil supplies a Mozilla Add-on that will install your DoD root certificates for Firefox and will also add some additional options for Thunderbird. However, in the most recent versions of Firefox and Thunderbird, the file may not properly install all of the necessary components. If you have already downloaded and installed the latest dod_configuration.xpi file […]
What is the Certificate Error when I access AKO?
There has always been a certificate warning with regards to the AKO/DKO portal. In IE version 6 this message was a pop-up that gives you details about the certificate and the warning and what it is for; and clicking the ‘yes’ button would simply take you in to the portal. This is the same case […]
Minimum Browser Security Settings
Minimum Browser Security Settings for Accessing DoD Websites On 23 June 2010, AKO converted to using only NIST / NIAP-approved Secure Sockets Layer (SSL) encryption. To ensure access to the Portal, it may be necessary to change individual browser settings. Specifically: Only Internet Explorer 6 (or higher) and Mozilla Firefox browsers support the higher level […]
What is the DoD Root Certificate?
What is the purpose of the DoD Root Certificate? A certificate is a digital document providing the identity of a website or individual. The Army/DoD Portal uses a certificate to identify itself to its users and to enable a secure connection. Army Community Members If you have an Army Account type (Full or Sponsored), you […]
AKO Access Rights for Sanctuary Soldiers
Sanctuary Soldiers A Sanctuary Soldier is a Reservist who has achieved 18 or more years of Active Federal Service that moves to Active Duty to complete a 20 year Active Duty obligation. Commonly referred to as the “18 year lock-in,” Reserve Component soldiers that file for Active Duty status after 18 Active Federal Service years […]
Browsing to AKO using a Bookmark/Favorite
Saving a site like AKO to your bookmarks may require editing of the bookmark that is not required of many other sites. When you access AKO there is dated information that is included in the address that may invalidate your session if you attempt to use it again. If your bookmark has any of this […]
Reset Password using Safari
The AKO/DKO Portal doesn’t currently support the Safari browser. At this time, the only supported browsers are; Internet Explorer version 6, 7, 8, or 9 and Firefox version 2 or above. Viewing AKO/DKO in a non-supported browser is not recommended and may cause the site to display and function incorrectly. The AKO/DKO Help Desk is […]
What is Knowledge Based Authentication?
What is KBA? KBA stands for “Knowledge Based Authentication.” It is an additional layer of security used when you log in to the portal using your username and password. KBA is similar to a password because you are being prompted to respond with something you know in order to access your account. It is different […]
Webmail: I am being prompted to answer my KBA
If you are prompted to answer your KBA questions or you are being taken back to the login page when accessing webmail from within AKO by click the email icon, the cause may be due to trusted sites not being configured on your internet browser. To correct this, complete the following: Open Internet Explorer 6, […]
AKO Access Security Features
AKO/DKO provides world-class security for online information management, digital document storage and email solutions to more than 2.4 million users. By adopting security industry best practices and standards, and with guidance from DoD and Army CIO/G6, AKO/DKO is one of the best defended information systems in the DoD. AKO/DKO uses two types of two-factor authentication […]
Error: “Page Cannot Be Displayed”
If you receive the error “Page Cannot Be Displayed” (in Internet Explorer) or “Server Not Found” (in Firefox) you can use the following steps to troubleshoot your issue: Check your browser and version for FIPS (Federal Information Processing Standard) compliance. Internet Explorer In IE 6 and 7 open your Tools menu and select Internet Options […]
Clearing my browser’s temporary internet files
If you are having an issue with the AKO/DKO portal and you need to clear your Internet browser cache, make sure you are using Internet Explorer 6 or above. If the issue persists after following the instructions below, reboot the computer system and try again. You should also ensure that you are not accessing the […]
Security Settings for Internet Explorer
If you are having issues with AKO/DKO where the portal is not working the way it should, you should clear your temporary internet files and check the settings within Internet Explorer. Instructions for deleting temporary internet files are in a separate help article check CLEARING MY BROWSER’S TEMPORARY INTERNET FILES. Follow the steps below to […]
New Account First Access
New accounts on AKO/DKO are not able to be accessed the moment that it is created. It takes approximately 20 minutes before any new account can be accessed while AKO/DKO builds your account and sets your access permissions. If you are still unable to access your account after 20 minutes please contact the service desk. […]
AKO Access After Retiring
Retired Status and AKO/DKO Currently the AKO/DKO maintains unsponsored account statuses for our users who have fully retired from the service of the Army (including Army Reserves, Army National Guard, and Department of the Army Civilians). Users who are eligible for unsponsored DKO accounts that retire must have their accounts converted to a guest status […]
Becoming someone’s AKO sponsor
New Guest Account If a user needs access to AKO/DKO but is not in the service or civilian branches of DoD they may be sponsored for a guest account. These accounts have potentially more limited access and require reapproval after a set period of time. Eligibility Anyone that has a willing and able sponsor may […]
How to manage your sponsored accounts
Sponsor Management Console The Sponsor Management Console on AKO/DKO is where full account holders go to manage their sponsored accounts for actions such as initial approval or periodic re-approval. You can find a list of all the things you can do within your Sponsor Management Console as well as the access restrictions it has here […]
