Use the following table for any problems or issues you are having with the address book in AKO Webmail: I get the following error: “Unknown error (133)”. ……………………. “UNKNOWN ERROR (133)” I can’t find someone in the AKO Directory even if I put the exact name in. ……. “YOUR SEARCH QUERY HAS EXCEEDED THE LIMIT” “Your search query has […]
Posts Categorized: AKO
Webmail: Setting a vacation message
To set a Vacation Message on your account follow these steps: Inside AKO open your ‘My Account’ menu. Select ‘Vacation Message’ Enter the information as desired. Check the box at the top of the page to enable your vacation message. Click Submit. You may receive an error when doing this that reads, “An error occurred while […]
AKO Mail Client: Thunderbird Calendar Integration
Use the following instructions to configure Thunderbird with your AKO calendar: Download Mozilla Lightning and save the file to your hard disk. In Mozilla Thunderbird, open Tools –> Add-ons. Click the ‘Install’ button, and locate/select the file you downloaded and click ‘OK’. Restart Thunderbird. Go to Events and Tasks –> Calendar. Right-click in the calendar […]
AKO Mail Client: Set AKO as the default address book
Use the following instructions to set AKO as the default address book in Outlook 2007: On the Standard toolbar, click Address Book. Tip: You can also open the Address Book by clicking Address Book on the Tools menu. Click Tools, and then click Options. Note: If you open the Address Book from an open message, the Tools menu is not available. The Address Book must be […]
How to email a group of users larger than 50
When you send an email on AKO/DKO webmail you are limited to a maximum of 50 recipients. If you need to send correspondence to more than 50 users at a time you can establish a “Group” within AKO/DKO that will allow you to send your message to everyone in that group. To create a “Group” within […]
Webmail: Creating Rules to Manage Your Mail
Webmail 2.0 has the ability to setup Mail Filters based on the following fields: To CC Recipient Subject From Message Size (kB) To setup Mail Filters: Login to Webmail 2.0 Click Options Expand AKO/DKO Account Click Mail Filters Click New Filter (if you wish to edit an existing filter, highlight filter and click edit) Enter […]
AKO Mail Client: Receiving Certificate Errors
The DoD may have updated their DoD Root Certificates and if so, you must download the newest release in order for your mail to work. For more information about downloading and installing the DoD Root Certificates check WHAT IS THE DOD ROOT CERTIFICATE.
Error: “Unknown Error (133)”
The AKO/DKO address book can only hold up to 200 contacts. Any groups that you create within your address book count as one contact within your address book. Unknown Error (133) If you get the error “unknown error (133)” when attempting to add a contact to your address book, that means there are already 200 […]
What is an ‘Email Only’ Guest account?
Email-Only Accounts Some accounts on AKO can be limited to being “email only.” An email only account has access to their AKO mail, Army-wide Announcements, and Army News. Email-Only accounts are restricted because of the access and information that the Army Knowledge Online provides even to sponsored accounts. Any guest account may be made into […]
Error: “Your Credentials Could Not Be Verified”
This error is usually seen on a government computer when someone tries to login to a computer that is part of a domain where his/her account has been deleted (or possibly never had an account). This is not the same as an AKO/DKO account, and is not specifically related to AKO/DKO. Here are a few […]
Error: “#5.1.0 Address Rejected”
This error means the user you are trying to send an email to has a different email address than the one you are using. You will also get this error if their email address is currently inactive. You may want to check with the person and verify their email address. You can search the address […]
What is AKO’s Mission Assurance Category?
The following information is provided as a reference to what the level of information AKO/DKO is allowed to support and process. Mission Assurance Category The level of confidentiality and level of robustness for an IS system is set by AR 25-2, section 4-4, paragraph a. In this section you will find the definitions for MAC […]
Webmail: Manage Email Without a Trash Folder
Instead of using a trash folder to manage your emails you can configure your mailbox to mark your messages for deletion so that you can expunge them at a later date. This functionality is similar to how Outlook works when configured for AKO mail. Webmail Classic To turn this feature on/off Log in to webmail […]
Webmail Overview
AKO/DKO Webmail is a web-based communication and collaboration client that allows you to compose and manage email messages, manage personal addresses including accessing any public address books, and manage and share calendars. You can access AKO/DKO webmail from any location with an internet connection. Every AKO/DKO portal user is given access to their own AKO/DKO […]
Error: “Access Denied” when clicking ‘Email’
Why am I receiving an “access denied” error? An “access denied” error when you press the email button within your AKO/DKO account means your computer is probably running Windows XP Service Pack 2. This Service pack has known errors with redirects. Why does this affect you? When you press the email button in your AKO/DKO […]
Email: “A support account has been created for you.”
What is this email I received about my Support Account? This email is generated the first time you contact the Help Desk by phone or email. A ticket gets created when you contact the Help Desk, and you have the ability to view this ticket in the Help Site. This email sent me a userID […]
Error: Webmail’s Progress Bar Stops Loading
There are several reasons why your email may not be loading completely. Webmail Freezing Above 70% If you do not have a preferred web browser set in your Mail Options you may freeze during the loading process. In order to resolve this issue you must first log into your AKO/DKO Account. Then click on My […]
Migrating from AKO to Enterprise Email
Beginning 29 August the AKO will begin the process of closing email access to some users who have been migrated to the DISA Enterprise Email system. If you have been identified as one of these users you should have received the following email: You were identified as an AKO user whose NIPRNet email was migrated […]
AKO Mail Client: Android Configuration
Use the following steps to configure your AKO mail with the built in Android email application: NOTE: These steps were confirmed on the Droid Incredible, EVO and Thunderbolt but should be consistent with other Android based phones: Open the Mail App Enter your AKO email address and password and click ‘Next’. Incoming Server Settings: Select […]
AKO Mail Client: External Client Configuration
The settings to use your AKO/DKO email with an external email client are all the same, just the look and feel of each email client are not. Use the settings below to configure your AKO/DKO email with your email client of choice or you can use one of the email clients featured below to configure […]
