New Guest Account If a user needs access to AKO/DKO but is not in the service or civilian branches of DoD they may be sponsored for a guest account. These accounts have potentially more limited access and require reapproval after a set period of time. Eligibility Anyone that has a willing and able sponsor may […]
Posts Categorized: DKO
How to manage your sponsored accounts
Sponsor Management Console The Sponsor Management Console on AKO/DKO is where full account holders go to manage their sponsored accounts for actions such as initial approval or periodic re-approval. You can find a list of all the things you can do within your Sponsor Management Console as well as the access restrictions it has here […]
Guest Account Registration
Creating a Guest AKO account A guest account on AKO is one that requires sponsorship from a full account holder. A guest account is limited in its access rights and requires an affirmative action by the full account holder to essentially vouch for the guest’s status as someone authorized to access our system. Guest accounts […]
Full Account Registration
Eligibility If you are a service member with any of the following statuses you are entitled to an account on AKO that does not require sponsorship and has the ability to sponsor other users for accounts as well as other access privileges relating directly to your specific status. Active Duty Active Duty Army Active Duty […]
Error: “Unverified Signature”
What does it mean when there is an attachment that says “Unverified Signature”? A signature attachment on an email is a method of verifying that the identity of the sender is valid. It is your assurance that the person sending you the email is who they say they are. Unverified Signature If you open an email […]
Report Abuse
How do I report abuse within the portal? Depending on where the abuse occurs, you may need to report it differently. AKO/DKO IM/Chat If the abuse occurs within the AKO/DKO IM, you will need to: Select the chat you wish to report abuse for. Open the drop-down box in the upper right of the page […]
What is DKO
The Department of Defense requires an information sharing environment that supports secure access to disparate, cross-service capabilities and information as an enterprise collaborative environment for warfighting, business, and intelligence users. The focus of Defense Knowledge Online (DKO) is the requirement for a DoD-wide collaborative enterprise. The Defense Information Systems Agency (DISA) Net-Centric Enterprise Services (NCES) […]
DKO Account Registration
How do I register for a DKO account? Eligibility If you are a service member with any of the following statuses you are entitled to an account on AKO/DKO. Your ability to sponsor other users for an account on AKO/DKO is based on your status with the military. The chart below is a list of […]
Is CAC access into the portal required?
Do I have to log into AKO/DKO with my CAC anytime I want to access the AKO/DKO portal? CAC Security The Army, and by extension the Army Knowledge Online, has made steps to have a greater amount of security on user’s ability to access Army systems. The Common Access Card is the solution for increasing security on your account with something […]
Spam Mail
What does AKO/DKO do about Spam Mail? AKO/DKO is not an enclosed system, and has never been specially protected from spam mail. As we are an unclassified email system and must allow the use of sending AKO/DKO mail to commercial addresses (such as Yahoo, Hotmail, Gmail, etc…) we are similarly vulnerable to spam mail; as spam mail has nothing unique about it […]
Removing e-mail marked for deletion
How do I expunge messages marked for deletion in the AKO/DKO webmail? How do I purge a message that have been marked for deletion? Instead of using a trash folder to manage your emails you can configure your mailbox to mark your messages for deletion so that you can expunge them at a later date. This […]
Auto-Forward my AKO/DKO Mail
How do I set my AKO mail to auto-forward? To forward your AKO/DKO mail, follow the instructions below. Webmail Classic*: Log into AKO/DKO. Click on the ‘My Account’ tab. Under ‘Mail Preferences, Click on ‘Mail Options’. Go to the ‘Select a Mail Option’ section. Select the ‘Forward Email (Non-AKO Account)’ option. Enter the address you would like your email forwarded to in […]
Internet Explorer (IE) security settings
What are the settings that are needed within Internet Explorer to ensure that AKO/DKO portal works properly? If you are having issues with AKO/DKO where the portal is not working the way it should, you should clear your temporary internet files and check the settings within Internet Explorer. Instructions for deleting temporary internet files are […]
MAC Mail Configuration
How do I configure my AKO/DKO webmail to MAC Mail? The following instructions will assist you with setting up your AKO/DKO mail account with Mac Mail. Launch “Mail” application. Click on ‘Mail’ located at the top left of the screen. Click on ‘Preferences…’. Click on ‘Accounts’. Click on the ‘+’ (Plus Sign) located at the […]
Cannot send mail using external email client
I have my AKO/DKO mail configured to an external mail client and cannot send email. What can I try to correct the problem? Your ISP (Internet Service Provider) may restrict your outgoing mail, requiring you to use their outgoing mail server. You can contact your ISP to get the correct outgoing server name. Outlook 2002 […]
Outlook 2007 IMAP set up
What settings do I need to configure Outlook 2007 with my AKO/DKO webmail? Follow the directions below to configure your AKO/DKO webmail to Outlook 2007 on your local machine. Open Outlook 2007. Click on ‘Tools’ Click on ‘Account Settings…’. Within the “E-mail” tab, click on ‘New’. Select “Microsoft Exchange, POP 3, IMAP, or HTTP”. Click […]
Set up your AKO mail with an iPhone.
How do I setup my iPhone to receive AKO email? Configuration and troubleshooting support for handheld devices is only available on a limited basis from the AKO/DKO Helpdesk; however, these devices may be used with your AKO/DKO email and IM service. To configure your handheld device, you may need to refer to the device vendor’s […]
HTML Won’t Display in Webmail
HTML content can no longer be viewed in an email within AKO/DKO webmail. HTML scripts within the body of the email. AKO/DKO webmail is stripping javascript and placing “This message contained javascript which has been removed by AKO/DKO IAW INFOCON level 3 and 4.” in place of the javascript. HTML Attachment AKO/DKO webmail is dropping […]
Digitally Signing and Encrypting Emails
To digitally sign or encrypt emails you will need to: Enable the S/MIME (Secure/Multipurpose Internet Mail Extensions) option on your AKO/DKO webmail. Have your internet browser configured to work with S/MIME. Using Internet Explorer as your browser requires having your ActiveX Controls enabled and permissions to install them. If you use Firefox then you must […]
Outlook 2007 IMAP set up
What settings do I need to configure Outlook 2007 with my AKO/DKO webmail? Answer o digitally sign or encrypt emails you will need to: Enable the S/MIME (Secure/Multipurpose Internet Mail Extensions) option on your AKO/DKO webmail. Have your internet browser configured to work with S/MIME. Using Internet Explorer as your browser requires having your ActiveX […]
