Change Common Access Card (CAC) PIN Insert CAC into Card Reader From the Desktop Double Click on ActivCard Gold Icon in System Tray The ActiveClient Console will Open Click on the Change PIN Icon on the top navigation bar. The ActiveClient Change PIN tool will open Enter your current PIN Enter your new PIN Confirm […]
AKO Army Knowledge Online AKO, Army Knowledge Online, is the portal the US Army uses to provide communication to all those in the military. If you’re having trouble accessing AKO follow these steps: As an initial troubleshooting step, please try clearing your browser cache. The link below will provides detailed instructions on clearing the cache […]
The web connection to NMCI Outlook Web mail is: https://webmail.nmci.navy.mil/exchange Directions: Connect you common access card to your PC Plug in your CAC. Verify whether your system can can read to endorsements on the card Click on the NMCI message to join Put in your CAC pin Put in your certificate Put in one of […]
Can I digitally sign or encrypt my email in Outlook Web Access? How to Sign & Encrypt Email in OWA Question! I’d like to encrypt my email so only my chosen recipients can read it, or sign the email so recipients can know for sure the email was sent by me. How can […]
What are Rules in Enterprise Email and how can I configure them? Enterprise Email Rules Question! I have mail that comes into my Enterprise Email box that I’d rather have sent to a different mailbox. Answer! Set a “rule” on your account. A rule can be set to automatically recognize many […]
The service desk asked me what my pod was, what are pods and what is mine? Enterprise Email Pods Question! I need to know what my pod is but I can’t connect to the site, how can I find it? Note In most cases you will not need to know what your pod is. If […]
How can I manage Spam or Junked email in Enterprise Email? There’s legitimate email in my Junk folder! How can I stop these emails from being treated like spam? There are two ways you can tell the Enterprise Email system to bypass spam filtering for a particular address. You can either set it when you […]
This error occurs any time the certificate validation to your computer is refreshed; typically this means any time you have removed your CAC for 15 or more minutes and then logged back in but it may occur in other situations as well. Outlook Web Access has no capability to check for a renewed certificate so […]
The Switch to Enterprise Email Army Enterprise Email (Also called DoD Enterprise Email) is the Department of Defense’s new email platform. It replaces the old AKO Webmail platform if your log-in requires a CAC. This happened because the army realized that the cost and benefit of some of these email storage accounts weren’t worth it. […]
Department of Defense (DoD) Enterprise Email Information Page In the coming months, all Army AKO users having a CAC will be migrated to DISA’s Enterprise Email (EE). This means that the AKO accounts will no longer be accessible. DISA will be using Microsoft Exchange and will require 100% CAC use from the Outlook Web App […]
Now is the right time to close those Army Knowledge Online (AKO) accounts for those who are also using Department of Defense (DoD) Email Enterprise (EE) due to redundancy. Currently, there are more than 534 provisioned EE email accounts divided into Army, JS, DISA, and EUCOM. The drive behind the initiative to eliminate email accounts redundancy and storage is […]
Beginning February this year, about 500K Army Knowledge Online (AKO) users will be migrated to DoD Enterprise Email (DEE). These users are currently using their AKO webmail as the primary email. This group is actually the last among the Army groups whose accounts will be migrated to DEE. DoD Enterprise Email http://akoarmymil.com/dod-enterprise-email-dee/ Enterprise Email http://akoarmymil.com/enterprise-email/ […]
What does this Military Acronym Mean? Use the following chart for military acronyms*: *Provision of this list does not mean these acronyms are acceptable to use for Utility Account names. For verification of Utility Account names, please reference the following document regarding Utility Account creation: https://www.us.army.mil/suite/doc/13359519 Military Acronym Description AAFES Army and Air Force Exchange […]
Why am I getting the following error when uploading files: “Your file upload has failed because the file is either a corrupt zip file or has exceeded the zip file size limit of 200MB. Please make the appropriate changes and re-try your file upload”? If you receive the error “Your file upload has failed because […]
How do I delete content within the AKO/DKO Files page? You will need to have administrator access to the content that you wish to delete. Author Access If you only have author access to a file or folder, you can only delete content that they have uploaded. Anything that anyone one else uploaded, they will […]
How do I create a new Files Community? To create a new files community, you will need to be an administrator of the parent community your new community will fall under. To become an administrator of a files community, you will need to contact the administrators of the community and request to be an administrator. […]
How can I locate the files that are missing within my folder? Where are my missing files? There may be two reasons why your folder are missing: FOUO Content Your folder may be a CAC-secured folder and is not visible due to logging in with a user name and password. If you log in using […]
What happened to the AKO Home page? What happened to the AKO Home page and the Log in page? The AKO Homepage has changed to accommodate CAC protection to FOUO (For Official Use Only) restricted content while allowing password access to unrestricted (non-FOUO) content. When logging in with username/password, your files may appear missing if […]
What is the difference between “Personal and Teams” folders and “U.S. Army Organization” folders? There are two types of top level folders within AKO/DKO. The two types are: Personal and Teams US Army Organization or Community Personal and Teams Folder Most users only have the ability to create a personal and team folders. Personal and […]
How do I request to have a U.S. Army Organization folder created? Requesting U.S. Army Organization Folder When requesting a U.S. Army Organization folder, one of two things will happen. Either the current administrator will create the folder for you under their community and make you the administrator of the folder or they will make […]
