Requesting U.S. Army Organization Folder When requesting a U.S. Army Organization folder, one of two things will happen. Either the current administrator will create the folder for you under their community and make you the administrator of the folder or they will make you an administrator of the community so you can create your own […]
Posts Categorized: AKO Account
Frequently Asked Questions
Please choose one of the following options for more assistance: For information about what the DoD Root Certificate is and how to install it: WHAT IS THE DOD ROOT CERTIFICATE?. For information on how to reset your password: RESETTING MY AKO PASSWORD. For instructions on how to use your CAC with AKO/DKO: HOW DO I LOG INTO AKO/DKO USING MY CAC?. For information […]
Where can I find my W-2?
The AKO/DKO portal does not actually maintain any financial records. Your W-2 is only available on the My Pay website. Please login to your My Pay account to retrieve your W-2. AKO/DKO also has a link to My Pay. Where is My Pay? To get to the My Pay site within AKO/DKO: Log in to […]
Appeal my assigned username
Unfortunately it is not possible to appeal usernames on AKO as the portal no longer provides several options for usernames. Rather, the system generates a username based on the definitive personnel database user information is pulled from when you request an account or a username change. There are only two reasons a username can be […]
AKO Username Generation
The usernames on AKO follow policy guidance from the Army. There have been many standards for usernames since AKO has been stood up and so you may see usernames that fall outside of the boundaries of our current policies. Our current guidelines follow below and if you require a username change the account name will […]
How can I report a potential personal crisis?
If you, or anyone you know is going through a crisis, please call one of the crisis prevention hotlines below: 1-800-273-TALK (8255) 1-800-342-9647 1-800-SUICIDE (784-2433) Deaf Hotline 1-800-799-4TTY (4889) Other resources are also available at: http://www.armyg1.army.mil/hr/suicide/default.asp https://www.us.army.mil/suite/page/334798 Reporting Concerning/Questionable Content on AKO/DKO When published content is discovered by you that indicates that a User is […]
Assigned User ID Doesn’t Match My Name
Username Selection When you create an unsponsored account on AKO/DKO you are given a username that conforms to the DoD’s Enterprise Username guidelines. In some cases it may appear that your assigned username does not match your given name. Personnel Databases AKO/DKO builds its usernames off of the data provided to use by personnel. If there is […]
Contractor Email Suffix Requirements (“.ctr”)
Contractor naming requirements on AKO ALARACT 021_2010 mandates that email accounts for contractors be identified with a “.ctr” suffix. As the AKO/DKO has unique requirements for its account naming the following FAQ describes how your account might be affected so as to conform to ALARACT 021_2010. As of March 2010 new accounts of the Contractor […]
How can I change my AKO username?
In order to have a username changed on the AKO/DKO system, your AKO/DKO username must be: Different than your legal name, and the name must be reflected in the authoritative database. This typically happens either due to a legal name change, or if somehow your AKO/DKO account was registered with a username other than your legal […]
AKO Webmail Migration to DoD Enterprise Email
Beginning February this year, about 500K Army Knowledge Online (AKO) users will be migrated to DoD Enterprise Email (DEE). These users are currently using their AKO webmail as the primary email. This group is actually the last among the Army groups whose accounts will be migrated to DEE. DoD Enterprise Email http://akoarmymil.com/dod-enterprise-email-dee/ Enterprise Email http://akoarmymil.com/enterprise-email/ […]
AKO Mail Client: External Client Configuration
The settings to use your AKO/DKO email with an external email client are all the same, just the look and feel of each email client are not. Use the settings below to configure your AKO/DKO email with your email client of choice or you can use one of the email clients featured below to configure […]
Troubleshooting CAC Access to AKO
What you need to use your CAC on AKO/DKO If you have a CAC you can register it to AKO and use your CAC to access your account instead of your username and password. The most common and easiest way to register your CAC is just try to log in with it. Our system is […]
How to register your CAC to AKO
CAC Registration CAC Registration on AKO is often as simple as logging in. AKO can validate your identity and register your CAC to your account during the log-in process so just insert your CAC into your reader, browse to the portal, and try to sign in with your CAC and PIN. If you successfully log […]
What software do I need to use my CAC?
CAC Middleware “Middleware” is a term for the type of software that is used to read your CAC because it has no use on its own but instead sits in the middle of two other things — your CAC and the site you are attempting to access. ActivClient is the CAC middleware that is in […]
How do I log into AKO/DKO using my CAC?
Before trying to log in to AKO/DKO using your CAC, please make sure your CAC is registered with your AKO/DKO account. For instructions on how to register your CAC with the AKO/DKO portal click here. How To Login to AKO/DKO with your CAC: Go to https://www.us.army.mil/ Click ‘I Accept’ button Click the ‘CAC/PIV Login’ button. […]
AKO Access Rights for Surviving Spouses
Survivor’s Benefit The Army Knowledge Online maintains account access for users whose spouse dies while in the service of the military or retirement. We do have certain requirements to qualify for a continuing account but all of these issues are handled with the care and discretion demanded of such a sensitive subject. The Army Knowledge […]
How can I reduce Session Timeout errors?
AKO/DKO typically uses more bandwidth than any other NIPR site, and thus timeouts and latency issues are a frequent occurrence. They are caused by the small amounts of bandwidth allocated for NIPR by most sites. Fortunately there is an easy remedy: adjust factory MTU and TTL settings so they are optimized for WAN (Wide Area […]
Error: Internet Explorer Security Settings Reset
Internet Explorer keeps turning off TLS 1.0All DoD websites require minimum security settings within your browser in order to access their resources. You can check MINIMUM BROWSER SECURITY SETTINGS for additional information on required browser security settings. For your personal computer: There is a known issue with Internet Explorer and some add-ons that causes your browser […]
Accessing AKO with ActiveX Filtering in IE9
Internet Explorer 9 includes a feature called ActiveX Filtering, that allows a whitelist style protection scheme. When enabled NO ActiveX Controls are allowed to run, then when you go to a site that requires ActiveX Controls, if you trust the site you can add them to the whitelist. Only websites on the list will be […]
Minimum Browser Security Settings
Minimum Browser Security Settings for Accessing DoD Websites On 23 June 2010, AKO converted to using only NIST / NIAP-approved Secure Sockets Layer (SSL) encryption. To ensure access to the Portal, it may be necessary to change individual browser settings. Specifically: Only Internet Explorer 6 (or higher) and Mozilla Firefox browsers support the higher level […]
