In order to get your EMAIL ONLY sponsored account switched to a regular sponsored account, you must ask your sponsor to make the change. Can the Help Desk assist me? NO. Your sponsor determines your level of access to the AKO/DKO portal, and is the only one who can grant a higher level of access. […]
Posts Categorized: AKO Email
AKO Mail Client: iPhone Configuration
Configuration and troubleshooting support for handheld devices is only available on a limited basis from the AKO/DKO Helpdesk; however, these devices may be used with your AKO/DKO email and IM service. To configure your handheld device, you may need to refer to the device vendor’s instructions. For your convenience we are providing the following information […]
AKO Email Accounts for DoD Enterprise Email Users
Now is the right time to close those Army Knowledge Online (AKO) accounts for those who are also using Department of Defense (DoD) Email Enterprise (EE) due to redundancy. Currently, there are more than 534 provisioned EE email accounts divided into Army, JS, DISA, and EUCOM. The drive behind the initiative to eliminate email accounts redundancy and storage is […]
AKO Webmail Migration to DoD Enterprise Email
Beginning February this year, about 500K Army Knowledge Online (AKO) users will be migrated to DoD Enterprise Email (DEE). These users are currently using their AKO webmail as the primary email. This group is actually the last among the Army groups whose accounts will be migrated to DEE. DoD Enterprise Email http://akoarmymil.com/dod-enterprise-email-dee/ Enterprise Email http://akoarmymil.com/enterprise-email/ […]
Reporting a virus found on AKO
AKO scans all incoming email for viruses with an industry-standard virus detection product. AKO adheres to the virus protection requirements outlined in Sections 3-3 and 4-5 of AR 25-2 (https://armypubs.us.army.mil/epubs/pdf/r25_2.pdf). When AKO detects a virus in a message, AKO removes the virus and then delivers the message. The virus is replaced with an alert that […]
Webmail: Creating Rules to Manage Your Mail
Webmail 2.0 has the ability to setup Mail Filters based on the following fields: To CC Recipient Subject From Message Size (kB) To setup Mail Filters: Login to Webmail 2.0 Click Options Expand AKO/DKO Account Click Mail Filters Click New Filter (if you wish to edit an existing filter, highlight filter and click edit) Enter […]
What is an ‘Email Only’ Guest account?
Email-Only Accounts Some accounts on AKO can be limited to being “email only.” An email only account has access to their AKO mail, Army-wide Announcements, and Army News. Email-Only accounts are restricted because of the access and information that the Army Knowledge Online provides even to sponsored accounts. Any guest account may be made into […]
Error: “#5.1.0 Address Rejected”
This error means the user you are trying to send an email to has a different email address than the one you are using. You will also get this error if their email address is currently inactive. You may want to check with the person and verify their email address. You can search the address […]
Webmail Overview
AKO/DKO Webmail is a web-based communication and collaboration client that allows you to compose and manage email messages, manage personal addresses including accessing any public address books, and manage and share calendars. You can access AKO/DKO webmail from any location with an internet connection. Every AKO/DKO portal user is given access to their own AKO/DKO […]
Email: “A support account has been created for you.”
What is this email I received about my Support Account? This email is generated the first time you contact the Help Desk by phone or email. A ticket gets created when you contact the Help Desk, and you have the ability to view this ticket in the Help Site. This email sent me a userID […]
Webmail: AKO Attachment Guidelines
Email Attachment Size 15MB is the maximum size of an unencrypted email that includes a brief amount of text and a digital signature. 12MB is the maximum size of an encrypted mail that includes a brief amount of text and a digital signature. The reason this varies is because encryption will add to the total size of an email and the […]
Migrating from AKO to Enterprise Email
Beginning 29 August the AKO will begin the process of closing email access to some users who have been migrated to the DISA Enterprise Email system. If you have been identified as one of these users you should have received the following email: You were identified as an AKO user whose NIPRNet email was migrated […]
AKO Mail Client: Android Configuration
Use the following steps to configure your AKO mail with the built in Android email application: NOTE: These steps were confirmed on the Droid Incredible, EVO and Thunderbolt but should be consistent with other Android based phones: Open the Mail App Enter your AKO email address and password and click ‘Next’. Incoming Server Settings: Select […]
AKO Mail Client: External Client Configuration
The settings to use your AKO/DKO email with an external email client are all the same, just the look and feel of each email client are not. Use the settings below to configure your AKO/DKO email with your email client of choice or you can use one of the email clients featured below to configure […]
AKO Mail Client: Thunderbird Configuration
To configure Thunderbird with your AKO mail: 1. Open Mozilla Thunderbird and go to Tools –> Account Settings. 2. Click the ‘Account Actions’ button then ‘Add Mail Account’ and enter the following: Your Name AKO email address AKO password (Optional) NOTE: If you save your password, you should uncheck the Save password option for security […]
AKO Mail Client: Thunderbird GAL Integration
Use the following steps to configure the Mozilla Thunderbird (version 3.x) mail client, with your AKO directory (GAL)*: Install the DoD Configuration Add-on for Mozilla: Open Firefox and go to www.forge.mil and click the link to Download DoD Mozilla Firefox & Thunderbird Add-ons, on the next page click the ‘Learn more‘ button under the ‘Download DoD Mozilla […]
AKO Mail Client: Outlook Express Configuration
Follow the directions below to configure your AKO Webmail to Outlook Express on your local machine. 1. Open Outlook Express 2. Click on ‘Tools’. 3. Click on ‘Accounts…’. 4. Click the ‘Add’ button. 5. Enter your display name. This is the name that will be displayed to users to send mail to. 6. Click on […]
AKO Mail Client: Outlook 2003 Configuration
AKO also provides an Outlook Connector that can configure your Outlook for AKO Mail, Calendar, and Directory services automatically. For more information on the Outlook Connector please check USING THE OUTLOOK CONNECTOR. The following instructions will guide you on configuring Outlook 2003 for your AKO/DKO mail by hand. In Outlook open your ‘Tools’ menu and […]
AKO Mail Client: Unable to send mail
Your ISP (Internet Service Provider) may restrict your outgoing mail, requiring you to use their outgoing mail server. You can contact your ISP to get the correct outgoing server name. Outlook 2002 If you are using Outlook 2002 (aka Outlook XP), you must upgrade to Outlook service pack 3 in order to send mail using […]
AKO Mail Client: Using the Outlook Connector
The AKO Outlook Connector allows you to use Microsoft Office Outlook 2003 or 2007 to more easily access and manage your AKO email. It connects your Outlook client with your AKO email, the AKO GAL, your AKO calendar and tasks, as well as to other AKO users’ calendars and tasks. So now whether you are […]
