Follow the directions below to configure your AKO Webmail to Outlook Express on your local machine. 1. Open Outlook Express 2. Click on ‘Tools’. 3. Click on ‘Accounts…’. 4. Click the ‘Add’ button. 5. Enter your display name. This is the name that will be displayed to users to send mail to. 6. Click on […]
Posts By: AKO Webmail
AKO Mail Client: Outlook 2003 Configuration
AKO also provides an Outlook Connector that can configure your Outlook for AKO Mail, Calendar, and Directory services automatically. For more information on the Outlook Connector please check USING THE OUTLOOK CONNECTOR. The following instructions will guide you on configuring Outlook 2003 for your AKO/DKO mail by hand. In Outlook open your ‘Tools’ menu and […]
AKO Mail Client: Unable to send mail
Your ISP (Internet Service Provider) may restrict your outgoing mail, requiring you to use their outgoing mail server. You can contact your ISP to get the correct outgoing server name. Outlook 2002 If you are using Outlook 2002 (aka Outlook XP), you must upgrade to Outlook service pack 3 in order to send mail using […]
AKO Mail Client: Using the Outlook Connector
The AKO Outlook Connector allows you to use Microsoft Office Outlook 2003 or 2007 to more easily access and manage your AKO email. It connects your Outlook client with your AKO email, the AKO GAL, your AKO calendar and tasks, as well as to other AKO users’ calendars and tasks. So now whether you are […]
Webmail: Import/Export Address Book
We are currently working to improve the functionality of the ‘Import/Export’ feature of the AKO webmail. To get this feature to work correctly in Internet Explorer (IE) 7.0, please follow the steps below: Under ‘Tools’ within Internet Explorer, click ‘Internet Options’. Click on the ‘Advanced’ tab. In the settings window, scroll down to the “Security” […]
Decrypting Emails After Obtaining a New CAC
If you obtained a new CAC you may encounter issues reading content that was encrypted or signed by your old CAC. Browse to http://iase.disa.mil/pki-pke/ On the left click ‘End Users’ If you are prompted to select a certificate select your Government ID and not your Email certificate and enter your PIN. Open the selection “Windows: […]
DKO CAC Requirement
Due to the security requirements of the AKO/DKO portal DKO users are required to register their CAC to the DKO portal. This is because AKO/DKO is an Army hosted portal and we do not have the access to personnel records outside of the Army with an equivalent ability to verify your identity. Registering your CAC […]
How to sign forms using your CAC
Lotus Forms Viewer is required to be installed on a system to open .xfdl file extensions. Please go to the ‘Quick Links’ drop down menu within your account. Click on ‘CAC’ and then select ‘CAC Resource Center.’ Look for the section called “Signing Forms with Your CAC.” Click on ‘Lotus Forms (formerly Pure Edge viewer […]
Using CAC on your Apple computer
Unfortunately the AKO/DKO service desk does not have the capability to assist users directly with issues they have on their Apple-based personal computers. The following resource is for Military users who are trying to get their machines CAC enabled: http://www.militarycac.com/apple.htm The following resource is for any Apple Macintosh user to ask questions among a community […]
AKO’s CAC Usage Requirements
CAC Security The Army, and by extension the Army Knowledge Online, has made steps to have a greater amount of security on user’s ability to access Army systems. The Common Access Card is the solution for increasing security on your account with something you know (your PIN) as well as something you have (the physical […]
Access to military records online without a CAC
If you are unable to CAC login to view your military records, please use the following steps to obtain/view your military documents: Go to https://www.hrc.army.mil/ Click on ‘My Records’ Notice the AKO Login box, enter your AKO username and password, click Login Click on ‘Reserve Record.’ Click on ‘Documents.’ You should be able to see […]
Reset a Forgotten CAC PIN
Reset a forgotten PIN If you have forgotten the PIN to your CAC or if your PIN becomes locked out you will need to contact your local badging office for assistance. The AKO/DKO service desk does not have the capability to affect your CAC or CAC PIN. If you need to locate your closest badging […]
Troubleshooting CAC Access to AKO
What you need to use your CAC on AKO/DKO If you have a CAC you can register it to AKO and use your CAC to access your account instead of your username and password. The most common and easiest way to register your CAC is just try to log in with it. Our system is […]
Error: Revoked CAC Certificates
Your Common Access Card has multiple certificates on it. The certificates used to access sites such as the AKO/DKO portal and the certificate used to access your computer are actually different. You might receive a message stating your certificates have been revoked when attempting to log in to AKO/DKO. If you receive this message then […]
How to register your CAC to AKO
CAC Registration CAC Registration on AKO is often as simple as logging in. AKO can validate your identity and register your CAC to your account during the log-in process so just insert your CAC into your reader, browse to the portal, and try to sign in with your CAC and PIN. If you successfully log […]
What software do I need to use my CAC?
CAC Middleware “Middleware” is a term for the type of software that is used to read your CAC because it has no use on its own but instead sits in the middle of two other things — your CAC and the site you are attempting to access. ActivClient is the CAC middleware that is in […]
How do I log into AKO/DKO using my CAC?
Before trying to log in to AKO/DKO using your CAC, please make sure your CAC is registered with your AKO/DKO account. For instructions on how to register your CAC with the AKO/DKO portal click here. How To Login to AKO/DKO with your CAC: Go to https://www.us.army.mil/ Click ‘I Accept’ button Click the ‘CAC/PIV Login’ button. […]
How to make your CAC Certificates available
How to Clear Your CAC Certificates From Your Browser Open Internet Explorer Open the ‘Tools’ Menu Click ‘Internet Options’ Select the ‘Content’ Tab Click the ‘Certificates’ Button Select the certificate to remove Click ‘Remove’ Repeate selecting and clicking ‘Remove’ for each certificate you wish to remove. Note that you can select multiple certificates by holding […]
What is my EDIPI and how can I locate mine?
EDIPI (Electronic Data Interchange Personal Identifier) is a unique number that is associated with you and your CAC (Common Access Card). In order to retrieve your EDIPI, you will need to have a CAC, CAC reader, and CAC middleware* installed on your machine. First, insert your CAC into the reader on your computer. From there, […]
AKO Access Rights for Surviving Spouses
Survivor’s Benefit The Army Knowledge Online maintains account access for users whose spouse dies while in the service of the military or retirement. We do have certain requirements to qualify for a continuing account but all of these issues are handled with the care and discretion demanded of such a sensitive subject. The Army Knowledge […]
