To send a mass IM within the Jabber (AKOIM) client, please do the following: Click on the contact at the top of your list. Locate the contact at the bottom of your list. Hit the SHIFT key, and click on the bottom contact. This will highlight all the contacts between the top contact and the […]
Posts Categorized: AKO Mail
AKO Webmail Migration to DoD Enterprise Email
Beginning February this year, about 500K Army Knowledge Online (AKO) users will be migrated to DoD Enterprise Email (DEE). These users are currently using their AKO webmail as the primary email. This group is actually the last among the Army groups whose accounts will be migrated to DEE. DoD Enterprise Email http://akoarmymil.com/dod-enterprise-email-dee/ Enterprise Email http://akoarmymil.com/enterprise-email/ […]
Webmail: I don’t see my personal address book
Webmail Classic This is likely the result of a setting in your Address Book. The default directory search can be set to the AKO directory rather than your own personal address book; changing this default will likely correct your issue. You can change your default directory search in two places. In the address book itself there is a […]
How to email a group of users larger than 50
When you send an email on AKO/DKO webmail you are limited to a maximum of 50 recipients. If you need to send correspondence to more than 50 users at a time you can establish a “Group” within AKO/DKO that will allow you to send your message to everyone in that group. To create a “Group” within […]
Webmail: Creating Rules to Manage Your Mail
Webmail 2.0 has the ability to setup Mail Filters based on the following fields: To CC Recipient Subject From Message Size (kB) To setup Mail Filters: Login to Webmail 2.0 Click Options Expand AKO/DKO Account Click Mail Filters Click New Filter (if you wish to edit an existing filter, highlight filter and click edit) Enter […]
AKO Mail Client: Receiving Certificate Errors
The DoD may have updated their DoD Root Certificates and if so, you must download the newest release in order for your mail to work. For more information about downloading and installing the DoD Root Certificates check WHAT IS THE DOD ROOT CERTIFICATE.
What is an ‘Email Only’ Guest account?
Email-Only Accounts Some accounts on AKO can be limited to being “email only.” An email only account has access to their AKO mail, Army-wide Announcements, and Army News. Email-Only accounts are restricted because of the access and information that the Army Knowledge Online provides even to sponsored accounts. Any guest account may be made into […]
Webmail: AKO Attachment Guidelines
Email Attachment Size 15MB is the maximum size of an unencrypted email that includes a brief amount of text and a digital signature. 12MB is the maximum size of an encrypted mail that includes a brief amount of text and a digital signature. The reason this varies is because encryption will add to the total size of an email and the […]
Migrating from AKO to Enterprise Email
Beginning 29 August the AKO will begin the process of closing email access to some users who have been migrated to the DISA Enterprise Email system. If you have been identified as one of these users you should have received the following email: You were identified as an AKO user whose NIPRNet email was migrated […]
AKO Mail Client: Android Configuration
Use the following steps to configure your AKO mail with the built in Android email application: NOTE: These steps were confirmed on the Droid Incredible, EVO and Thunderbolt but should be consistent with other Android based phones: Open the Mail App Enter your AKO email address and password and click ‘Next’. Incoming Server Settings: Select […]
AKO Mail Client: Thunderbird Configuration
To configure Thunderbird with your AKO mail: 1. Open Mozilla Thunderbird and go to Tools –> Account Settings. 2. Click the ‘Account Actions’ button then ‘Add Mail Account’ and enter the following: Your Name AKO email address AKO password (Optional) NOTE: If you save your password, you should uncheck the Save password option for security […]
AKO Mail Client: Thunderbird GAL Integration
Use the following steps to configure the Mozilla Thunderbird (version 3.x) mail client, with your AKO directory (GAL)*: Install the DoD Configuration Add-on for Mozilla: Open Firefox and go to www.forge.mil and click the link to Download DoD Mozilla Firefox & Thunderbird Add-ons, on the next page click the ‘Learn more‘ button under the ‘Download DoD Mozilla […]
AKO Mail Client: Outlook 2003 Configuration
AKO also provides an Outlook Connector that can configure your Outlook for AKO Mail, Calendar, and Directory services automatically. For more information on the Outlook Connector please check USING THE OUTLOOK CONNECTOR. The following instructions will guide you on configuring Outlook 2003 for your AKO/DKO mail by hand. In Outlook open your ‘Tools’ menu and […]
AKO Mail Client: Unable to send mail
Your ISP (Internet Service Provider) may restrict your outgoing mail, requiring you to use their outgoing mail server. You can contact your ISP to get the correct outgoing server name. Outlook 2002 If you are using Outlook 2002 (aka Outlook XP), you must upgrade to Outlook service pack 3 in order to send mail using […]
AKO Mail Client: Using the Outlook Connector
The AKO Outlook Connector allows you to use Microsoft Office Outlook 2003 or 2007 to more easily access and manage your AKO email. It connects your Outlook client with your AKO email, the AKO GAL, your AKO calendar and tasks, as well as to other AKO users’ calendars and tasks. So now whether you are […]
Webmail: Import/Export Address Book
We are currently working to improve the functionality of the ‘Import/Export’ feature of the AKO webmail. To get this feature to work correctly in Internet Explorer (IE) 7.0, please follow the steps below: Under ‘Tools’ within Internet Explorer, click ‘Internet Options’. Click on the ‘Advanced’ tab. In the settings window, scroll down to the “Security” […]
What is the Certificate Error when I access AKO?
There has always been a certificate warning with regards to the AKO/DKO portal. In IE version 6 this message was a pop-up that gives you details about the certificate and the warning and what it is for; and clicking the ‘yes’ button would simply take you in to the portal. This is the same case […]
AKO Access After Retiring
Retired Status and AKO/DKO Currently the AKO/DKO maintains unsponsored account statuses for our users who have fully retired from the service of the Army (including Army Reserves, Army National Guard, and Department of the Army Civilians). Users who are eligible for unsponsored DKO accounts that retire must have their accounts converted to a guest status […]
Error: “Message Fails DKIM Verification”
Why am I receiving email with the subject: “[AKO Warning – Message fails DKIM verification]”? This error usually happens when there is a carriage return in a message without a line feed. The AKO mail system tries to correct and causes a failure message. Most of the time, this error occurs when you forward a […]
AKO Alerts
What is the section “My Alerts” on the AKO homepage meant for? The “My Alerts” section of AKO is the portion of the home page on the left that lists the following categories of alerts: AKO Mail Inbox New Notifications New In My Files New In My Blogs My Tasks By clicking on any of […]
