I have my AKO/DKO mail configured to an external mail client and cannot send email. What can I try to correct the problem? Your ISP (Internet Service Provider) may restrict your outgoing mail, requiring you to use their outgoing mail server. You can contact your ISP to get the correct outgoing server name. Outlook 2002 […]
Posts Categorized: AKO
Outlook 2007 IMAP set up
What settings do I need to configure Outlook 2007 with my AKO/DKO webmail? Follow the directions below to configure your AKO/DKO webmail to Outlook 2007 on your local machine. Open Outlook 2007. Click on ‘Tools’ Click on ‘Account Settings…’. Within the “E-mail” tab, click on ‘New’. Select “Microsoft Exchange, POP 3, IMAP, or HTTP”. Click […]
Handheld Devices
Due to the variability with the configuration of a personal handheld device the AKO/DKO helpdesk cannot provide direct support with its configuration; please refer to your vendor’s instructions on how to configure your device. We have included links to some popular handheld devices below for your convenience. We have also included instructions on configuring your […]
Configure AKO/DKO webmail with an external email client
How do I configure my AKO/DKO webmail with an external email client? The settings to use your AKO/DKO email with an external email client are all the same, just the look and feel of each email client are not. Use the settings below to configure your AKO/DKO email with your email client of choice or […]
Set up your AKO mail with an iPhone.
How do I setup my iPhone to receive AKO email? Configuration and troubleshooting support for handheld devices is only available on a limited basis from the AKO/DKO Helpdesk; however, these devices may be used with your AKO/DKO email and IM service. To configure your handheld device, you may need to refer to the device vendor’s […]
HTML Won’t Display in Webmail
HTML content can no longer be viewed in an email within AKO/DKO webmail. HTML scripts within the body of the email. AKO/DKO webmail is stripping javascript and placing “This message contained javascript which has been removed by AKO/DKO IAW INFOCON level 3 and 4.” in place of the javascript. HTML Attachment AKO/DKO webmail is dropping […]
Digitally Signing and Encrypting Emails
To digitally sign or encrypt emails you will need to: Enable the S/MIME (Secure/Multipurpose Internet Mail Extensions) option on your AKO/DKO webmail. Have your internet browser configured to work with S/MIME. Using Internet Explorer as your browser requires having your ActiveX Controls enabled and permissions to install them. If you use Firefox then you must […]
Outlook 2007 IMAP set up
What settings do I need to configure Outlook 2007 with my AKO/DKO webmail? Answer o digitally sign or encrypt emails you will need to: Enable the S/MIME (Secure/Multipurpose Internet Mail Extensions) option on your AKO/DKO webmail. Have your internet browser configured to work with S/MIME. Using Internet Explorer as your browser requires having your ActiveX […]
How do I access the ‘DoD Global Directory Service (GDS)’ site?
DoD Global Directory Service (GDS) is a Department of Defense (DoD) enterprise-wide search engine. It allows DoD personnel names, e-mail addresses, and DoD PKI email encryption certificates to be searchable via the web. GDS pulls information from PKI directories and Designated Data Sources (DDSs) within the Combatant Commanders/Services/Agencies (C/S/As). NOTE: This information is provided as […]
What is the AKO/DKO webmail?
Question What is the AKO/DKO webmail? Answer AKO/DKO Webmail is a web-based communication and collaboration client that allows you to compose and manage email messages, manage personal addresses including accessing any public address books, and manage and share calendars. You can access AKO/DKO webmail from any location with an internet connection. Every AKO/DKO portal user […]
I got prompted to answer my KBA questions after clicking the Email Button
Question How do I access AKO webmail without being prompted to answer my KBA questions? Answer If you are prompted to answer your KBA questions or you are being taken back to the login page when accessing webmail from within AKO by click the email icon, the cause may be due to trusted sites not […]
Why is AKO so hard to get into?
Why is AKO/DKO security so tough that it even keeps soldiers out? AKO/DKO provides world-class security for online information management, digital document storage and email solutions to more than 2.4 million users. By adopting security industry best practices and standards, and with guidance from DoD and Army CIO/G6, AKO/DKO is one of the best defended […]
Certificate Error Accessing AKO/DKO portal
Why am I getting a certificate error when accessing the AKO/DKO portal? There has always been a certificate warning with regards to the AKO/DKO portal. In IE version 6 this message was a pop-up that gives you details about the certificate and the warning and what it is for; and clicking the ‘yes’ button would […]
What is Army Knowledge Online (AKO)?
What is Army Knowledge Online (AKO)? The Army’s Enterprise Portal, Army Knowledge Online (AKO), is a primary component of the Army Knowledge Management (AKM) strategy and The Army Transformation. As the single point of entry into a robust and scalable knowledge management system, AKO is strategically changing the way the Army does business. By enabling […]
Problems Importing/Exporting Address Book
I am having trouble importing/exporting addresses with my AKO/DKO webmail. What can I do to correct the issue? We are currently working to improve the functionality of the ‘Import/Export’ feature of the AKO webmail. To get this feature to work correctly in Internet Explorer (IE) 7.0, please follow the steps below: Under ‘Tools’ within Internet […]
Internet Explorer 9 and Webmail 2.0
Why does Webmail lock when using Internet Explorer 9? There is a confirmed compatibility issue with a background library within Webmail 2.0 when using Internet Explorer 9. This can prevent it from loading correctly, causing it to freeze or “lock up” during login. The issue is being addressed and should be resolved in a near term […]
AKO/DKO Webmail Freezes when it loads.
There are several reasons why your email may not be loading completely.Webmail Freezing Above 70% If you do not have a preferred web browser set in your Mail Options you may freeze during the loading process. In order to resolve this issue you must first log into your AKO/DKO Account. Then click on My Account […]
AKO Webmail 2.0 – web.mail.mil
What can you tell me about Webmail 2.0? Where can I go to learn how to use all of the features of Webmail 2.0? What are the new features of Webmail 2.0? The new Webmail client features a fully integrated AKO IM client including presence awareness, improved secure signing and encrypting capability, and a quick […]
