Unfortunately it is not possible to appeal usernames on AKO as the portal no longer provides several options for usernames. Rather, the system generates a username based on the definitive personnel database user information is pulled from when you request an account or a username change. There are only two reasons a username can be […]
Posts Categorized: DKO
AKO Username Generation
The usernames on AKO follow policy guidance from the Army. There have been many standards for usernames since AKO has been stood up and so you may see usernames that fall outside of the boundaries of our current policies. Our current guidelines follow below and if you require a username change the account name will […]
How can I report a potential personal crisis?
If you, or anyone you know is going through a crisis, please call one of the crisis prevention hotlines below: 1-800-273-TALK (8255) 1-800-342-9647 1-800-SUICIDE (784-2433) Deaf Hotline 1-800-799-4TTY (4889) Other resources are also available at: http://www.armyg1.army.mil/hr/suicide/default.asp https://www.us.army.mil/suite/page/334798 Reporting Concerning/Questionable Content on AKO/DKO When published content is discovered by you that indicates that a User is […]
Assigned User ID Doesn’t Match My Name
Username Selection When you create an unsponsored account on AKO/DKO you are given a username that conforms to the DoD’s Enterprise Username guidelines. In some cases it may appear that your assigned username does not match your given name. Personnel Databases AKO/DKO builds its usernames off of the data provided to use by personnel. If there is […]
Contractor Email Suffix Requirements (“.ctr”)
Contractor naming requirements on AKO ALARACT 021_2010 mandates that email accounts for contractors be identified with a “.ctr” suffix. As the AKO/DKO has unique requirements for its account naming the following FAQ describes how your account might be affected so as to conform to ALARACT 021_2010. As of March 2010 new accounts of the Contractor […]
Error: “Your search query has exceeded the limit.”
You may be searching the first AKO Directory in the drop down menu. In the address book tab, choose the AKO Directory option listed in the drop down menu. If you are still receiving this error, Check HOW DO I CONTACT THE AKO SERVICE DESK? for how to contact the Helpdesk. Check ADDRESS BOOK ISSUES to return to […]
How to email a group of users larger than 50
When you send an email on AKO/DKO webmail you are limited to a maximum of 50 recipients. If you need to send correspondence to more than 50 users at a time you can establish a “Group” within AKO/DKO that will allow you to send your message to everyone in that group. To create a “Group” within […]
Error: “Your Credentials Could Not Be Verified”
This error is usually seen on a government computer when someone tries to login to a computer that is part of a domain where his/her account has been deleted (or possibly never had an account). This is not the same as an AKO/DKO account, and is not specifically related to AKO/DKO. Here are a few […]
What is AKO’s Mission Assurance Category?
The following information is provided as a reference to what the level of information AKO/DKO is allowed to support and process. Mission Assurance Category The level of confidentiality and level of robustness for an IS system is set by AR 25-2, section 4-4, paragraph a. In this section you will find the definitions for MAC […]
Webmail Overview
AKO/DKO Webmail is a web-based communication and collaboration client that allows you to compose and manage email messages, manage personal addresses including accessing any public address books, and manage and share calendars. You can access AKO/DKO webmail from any location with an internet connection. Every AKO/DKO portal user is given access to their own AKO/DKO […]
Error: “Access Denied” when clicking ‘Email’
Why am I receiving an “access denied” error? An “access denied” error when you press the email button within your AKO/DKO account means your computer is probably running Windows XP Service Pack 2. This Service pack has known errors with redirects. Why does this affect you? When you press the email button in your AKO/DKO […]
Error: Webmail’s Progress Bar Stops Loading
There are several reasons why your email may not be loading completely. Webmail Freezing Above 70% If you do not have a preferred web browser set in your Mail Options you may freeze during the loading process. In order to resolve this issue you must first log into your AKO/DKO Account. Then click on My […]
Migrating from AKO to Enterprise Email
Beginning 29 August the AKO will begin the process of closing email access to some users who have been migrated to the DISA Enterprise Email system. If you have been identified as one of these users you should have received the following email: You were identified as an AKO user whose NIPRNet email was migrated […]
Receiving an unrequested password reset notice
There are multiple accounts that have the similar usernames. Another AKO/DKO user whose username is similar to yours (one number or letter off from your own) most likely mistakenly used your username instead of theirs when using the ‘Reset Password’ link. Unfortunately with the number of users with similar usernames, the AKO/DKO help desk is unable […]
AKO Mail Client: External Client Configuration
The settings to use your AKO/DKO email with an external email client are all the same, just the look and feel of each email client are not. Use the settings below to configure your AKO/DKO email with your email client of choice or you can use one of the email clients featured below to configure […]
Decrypting Emails After Obtaining a New CAC
If you obtained a new CAC you may encounter issues reading content that was encrypted or signed by your old CAC. Browse to http://iase.disa.mil/pki-pke/ On the left click ‘End Users’ If you are prompted to select a certificate select your Government ID and not your Email certificate and enter your PIN. Open the selection “Windows: […]
Minimum Browser Security Settings
Minimum Browser Security Settings for Accessing DoD Websites On 23 June 2010, AKO converted to using only NIST / NIAP-approved Secure Sockets Layer (SSL) encryption. To ensure access to the Portal, it may be necessary to change individual browser settings. Specifically: Only Internet Explorer 6 (or higher) and Mozilla Firefox browsers support the higher level […]
What is the DoD Root Certificate?
What is the purpose of the DoD Root Certificate? A certificate is a digital document providing the identity of a website or individual. The Army/DoD Portal uses a certificate to identify itself to its users and to enable a secure connection. Army Community Members If you have an Army Account type (Full or Sponsored), you […]
AKO Access Security Features
AKO/DKO provides world-class security for online information management, digital document storage and email solutions to more than 2.4 million users. By adopting security industry best practices and standards, and with guidance from DoD and Army CIO/G6, AKO/DKO is one of the best defended information systems in the DoD. AKO/DKO uses two types of two-factor authentication […]
New Account First Access
New accounts on AKO/DKO are not able to be accessed the moment that it is created. It takes approximately 20 minutes before any new account can be accessed while AKO/DKO builds your account and sets your access permissions. If you are still unable to access your account after 20 minutes please contact the service desk. […]
