What is my PEBD? Pay Entry Base Date (PEBD) can be found on your Leave and Earnings Statement (LES). The PEBD is listed as ‘Pay Date’ near the top of the LES. Your PEBD is generally the date at which you swore into the Army or were commissioned. Please note that if you experienced a break in service or delayed […]
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DKO Account Registration
How do I register for a DKO account? Eligibility If you are a service member with any of the following statuses you are entitled to an account on AKO/DKO. Your ability to sponsor other users for an account on AKO/DKO is based on your status with the military. The chart below is a list of […]
Verify Account
How do I verify my account? Verification Process 1 Log in to AKO; https://www.us.army.mil 2 Open the ‘My Account’ menu 3 Click on ‘Account Information’ 4 Click on ‘Verify My Account’ 5 Enter the Information Requested Note that your account name must match the name provided to us in your records exactly or your account will […]
Unsponsored Army Account Registration
How do I register for a Full AKO account? Eligibility If you are a service member with any of the following statuses you are entitled to an account on AKO that does not require sponsorship and has the ability to sponsor other users for accounts as well as other access privileges relating directly to your […]
Password Complexity Requirements and Hints
When I create a new password for my AKO/DKO login, what are the requirements? Why won’t my new password be accepted? When creating a password on the AKO/DKO Portal, certain requirements must be met to maintain the integrity of your account and personal information. Your password has the following restrictions: Passwords are case sensitive It […]
Sponsored/Guest Account Registration
How do I register for a Sponsored/Guest Account? Creating a guest AKO account A guest account on AKO is one that requires sponsorship from a full account holder. A guest account is limited in its access rights and requires an affirmative action by the full account holder to essentially vouch for the guest’s status as someone […]
Is CAC access into the portal required?
Do I have to log into AKO/DKO with my CAC anytime I want to access the AKO/DKO portal? CAC Security The Army, and by extension the Army Knowledge Online, has made steps to have a greater amount of security on user’s ability to access Army systems. The Common Access Card is the solution for increasing security on your account with something […]
Spam Mail
What does AKO/DKO do about Spam Mail? AKO/DKO is not an enclosed system, and has never been specially protected from spam mail. As we are an unclassified email system and must allow the use of sending AKO/DKO mail to commercial addresses (such as Yahoo, Hotmail, Gmail, etc…) we are similarly vulnerable to spam mail; as spam mail has nothing unique about it […]
Preparing for the AKO mail migration to DISA Enterprise Email.
What can I do to make sure I have as smooth a transition to DISA Enterprise Email as possible? Preparing for the Enterprise Email Migration Attempt to Access mail.mil 1 Browse to EE OWA; https://web.mail.mil 2 Click ‘Ok’ 3 Select your Email Certificate and click ‘Ok’ 4 Enter your PIN as requested 5 Click the next link […]
Making your home computer CAC ready.
How can I access CAC-required sites such as Enterprise Email and the AKO/DKO portal from home? Making your home computer ready to log in to Enterprise Email, the AKO/DKO portal, or any other CAC-required sites is easy. If you have a newer Windows-based computer and a newer Common Access Card it might be as easy […]
Removing e-mail marked for deletion
How do I expunge messages marked for deletion in the AKO/DKO webmail? How do I purge a message that have been marked for deletion? Instead of using a trash folder to manage your emails you can configure your mailbox to mark your messages for deletion so that you can expunge them at a later date. This […]
Auto-Forward my AKO/DKO Mail
How do I set my AKO mail to auto-forward? To forward your AKO/DKO mail, follow the instructions below. Webmail Classic*: Log into AKO/DKO. Click on the ‘My Account’ tab. Under ‘Mail Preferences, Click on ‘Mail Options’. Go to the ‘Select a Mail Option’ section. Select the ‘Forward Email (Non-AKO Account)’ option. Enter the address you would like your email forwarded to in […]
Mail Quota is close to full even though messages have been deleted.
Why am I using so much of my mail quota even though I have deleted all/most of my messages in webmail? Your mail quota applies to all of the mail in your account even if they are not in your inbox folder. Email that is in any sub-folder including your ‘Sent’ or ‘Drafts’ folder will count toward your total […]
Not receiving any new email (Mail Quota, Mail Forwarding, Email Alias)
Why am I not receiving email in my AKO/DKO webmail? Mail Quota Please make sure that you are not exceeding your AKO/DKO mail storage quota. All messages regardless of what folder they are in count towards your quota. The mail system will automatically send a warning message when a user’s AKO/DKO mail account reaches 90% storage capacity. Please check for e-mails that […]
Page Cannot Be Displayed Error
I’m getting a <Page Cannot be displayed> or <Server not found> error when I try to access AKO. What can I do? If you receive the error “Page Cannot Be Displayed” (in Internet Explorer) or “Server Not Found” (in Firefox) you can use the following steps to troubleshoot your issue: Check your browser and version […]
Clear browser cache
How do I clear my Temporary Internet Files (cache)? If you are having an issue with the AKO/DKO portal and you need to clear your Internet browser cache, make sure you are using Internet Explorer 6 or above. If the issue persists after following the instructions below, reboot the computer system and try again. You should […]
Internet Explorer (IE) security settings
What are the settings that are needed within Internet Explorer to ensure that AKO/DKO portal works properly? If you are having issues with AKO/DKO where the portal is not working the way it should, you should clear your temporary internet files and check the settings within Internet Explorer. Instructions for deleting temporary internet files are […]
Password Reset Locked
Why am I limited on how often I can reset my password without using my CAC? CAC restrictions on passwords You are limited to resetting your password to AKO using the external reset process a maximum of five times. After this you must log in to AKO with your CAC to change your password. AKO […]
CAC-Only Login
What is CAC-Only login? I am tired of resetting my password, how can I make it so I don’t have to reset my password all the time? How do I remove the CAC-Only login? CAC-Only login If you have a Common Access Card that you can use to access your AKO/DKO account you can set […]
Outlook 2010 Configuration
How do I configure AKO webmail to work with Office 2010? Follow the directions below to configure your AKO/DKO webmail to Outlook 2010 on your local machine. 1. Open Outlook 2010. 2. Click on ‘File’. 3. Click on ‘Add Account ‘. 4. Within the “Add Account Window” tab, click on ‘Manually configure server settings or […]
