How do I report abuse within the portal? Depending on where the abuse occurs, you may need to report it differently. AKO/DKO IM/Chat If the abuse occurs within the AKO/DKO IM, you will need to: Select the chat you wish to report abuse for. Open the drop-down box in the upper right of the page […]
Posts Categorized: AKO
Locate Other Users (People Search)
How can I locate other AKO/DKO users? Are you trying to find another AKO/DKO user? You can use the AKO/DKO ‘People’ search to search for any currently active AKO/DKO account. To get to the ‘People’ search: Log in to AKO/DKO. Click on the ‘People’ button located on the upper right side of the AKO/DKO homepage. Within the […]
Edit My Favorites Page
“Edit My Favorites” page The number of favorites that are displayed has increased to 50 for all favorites types, so here’s how to edit your favorites. To visit your “Edit My Favorites” page: Log into AKO/DKO. Click on the ‘Favorites’ drop down menu. Click on ‘Edit My Favorites’. This will open your “Edit My Favorites” […]
What is DKO
The Department of Defense requires an information sharing environment that supports secure access to disparate, cross-service capabilities and information as an enterprise collaborative environment for warfighting, business, and intelligence users. The focus of Defense Knowledge Online (DKO) is the requirement for a DoD-wide collaborative enterprise. The Defense Information Systems Agency (DISA) Net-Centric Enterprise Services (NCES) […]
AKO Help Desk
You can contact AKO using the AKO Phone Number or any one of the following options below: Email: help@us.army.mil Phone: 1-866-335-ARMY (2769) -Use Option 2 DSN (OCONUS): 312-560-1110 then ask the operator to connect you to 866-335-2769 Below is a list of help pages of our most commonly requested answers. Help page table of contents How […]
Manage Sponsored Accounts
How do I manage my sponsored accounts? -OR- How do I approve a sponsored account? Sponsor Management Console The Sponsor Management Console on AKO/DKO is where full account holders go to manage their sponsored accounts for actions such as initial approval or periodic re-approval. You can find a list of all the things you can do within your […]
Access AKO/DKO when I Retire or ETS
Will I still be able to use my AKO/DKO account when I ETS or Retire from the Army? Retired Status and AKO/DKO Currently the AKO/DKO maintains unsponsored account statuses for our users who have fully retired from the service of the Army (including Army Reserves,Army National Guard, and Department of the Army Civilians). Users who are eligible for unsponsored DKO accounts that retire […]
Password Complexity Requirements and Hints
When I create a new password for my AKO/DKO login, what are the requirements? Why won’t my new password be accepted? When creating a password on the AKO/DKO Portal, certain requirements must be met to maintain the integrity of your account and personal information. Your password has the following restrictions: Passwords are case sensitive It […]
Is CAC access into the portal required?
Do I have to log into AKO/DKO with my CAC anytime I want to access the AKO/DKO portal? CAC Security The Army, and by extension the Army Knowledge Online, has made steps to have a greater amount of security on user’s ability to access Army systems. The Common Access Card is the solution for increasing security on your account with something […]
Spam Mail
What does AKO/DKO do about Spam Mail? AKO/DKO is not an enclosed system, and has never been specially protected from spam mail. As we are an unclassified email system and must allow the use of sending AKO/DKO mail to commercial addresses (such as Yahoo, Hotmail, Gmail, etc…) we are similarly vulnerable to spam mail; as spam mail has nothing unique about it […]
Auto-Forward my AKO/DKO Mail
How do I set my AKO mail to auto-forward? To forward your AKO/DKO mail, follow the instructions below. Webmail Classic*: Log into AKO/DKO. Click on the ‘My Account’ tab. Under ‘Mail Preferences, Click on ‘Mail Options’. Go to the ‘Select a Mail Option’ section. Select the ‘Forward Email (Non-AKO Account)’ option. Enter the address you would like your email forwarded to in […]
Not receiving any new email (Mail Quota, Mail Forwarding, Email Alias)
Why am I not receiving email in my AKO/DKO webmail? Mail Quota Please make sure that you are not exceeding your AKO/DKO mail storage quota. All messages regardless of what folder they are in count towards your quota. The mail system will automatically send a warning message when a user’s AKO/DKO mail account reaches 90% storage capacity. Please check for e-mails that […]
Clear browser cache
How do I clear my Temporary Internet Files (cache)? If you are having an issue with the AKO/DKO portal and you need to clear your Internet browser cache, make sure you are using Internet Explorer 6 or above. If the issue persists after following the instructions below, reboot the computer system and try again. You should […]
Internet Explorer (IE) security settings
What are the settings that are needed within Internet Explorer to ensure that AKO/DKO portal works properly? If you are having issues with AKO/DKO where the portal is not working the way it should, you should clear your temporary internet files and check the settings within Internet Explorer. Instructions for deleting temporary internet files are […]
Outlook 2010 Configuration
How do I configure AKO webmail to work with Office 2010? Follow the directions below to configure your AKO/DKO webmail to Outlook 2010 on your local machine. 1. Open Outlook 2010. 2. Click on ‘File’. 3. Click on ‘Add Account ‘. 4. Within the “Add Account Window” tab, click on ‘Manually configure server settings or […]
MAC Mail Configuration
How do I configure my AKO/DKO webmail to MAC Mail? The following instructions will assist you with setting up your AKO/DKO mail account with Mac Mail. Launch “Mail” application. Click on ‘Mail’ located at the top left of the screen. Click on ‘Preferences…’. Click on ‘Accounts’. Click on the ‘+’ (Plus Sign) located at the […]
Set up Mozilla Thunderbird with your AKO Directory (GAL)
How do I configure my AKO/DKO directory (GAL) to work with Thunderbird 3.x? Use the following steps to configure the Mozilla Thunderbird (version 3.x) mail client, with your AKO directory (GAL)*: 1) 1) Install the DoD Configuration Add-on for Mozilla: a. Open Firefox and go to www.forge.mil and click the link to Download DoD Mozilla […]
How do I set up Thunderbird with my AKO mail?
How do I set up Thunderbird with my AKO mail? To configure Thunderbird with your AKO mail: 1. Open Mozilla Thunderbird and go to Tools –> Account Settings. 2. Click the ‘Account Actions’ button then ‘Add Mail Account’ and enter the following: * Your Name * AKO email address * AKO password (Optional) NOTE: If […]
AKO Mail: Outlook Express Integration
How do I configure my AKO webmail to Outlook Express? Follow the directions below to configure your AKO Webmail to Outlook Express on your local machine. 1. Open Outlook Express 2. Click on ‘Tools’. 3. Click on ‘Accounts…’. 4. Click the ‘Add’ button. 5. Enter your display name. This is the name that will be […]
Outlook Connector
Where can a user get assistance with Outlook Connector? The AKO Outlook Connector allows you to use Microsoft Office Outlook 2003 or Outlook 2007 to more easily access and manage your AKO email. It connects your Outlook client with your AKO email, the AKO GAL, your AKO calendar and tasks, as well as to other AKO […]
