AKO Table of Contents

Do you have a question about the AKO/DKO portal?  This help file is a launching point for the other help files in our site and will help you navigate our Frequently Asked Questions.  Just click on any subject below to be taken to the help file for that subject.

Table of Contents

The following table of contents is a list of our FAQs that assist with navigating the AKO/DKO portal. Click on the subject to go to the related FAQ.

AKO/DKO Portal Information

Site Access

Tools & Services

AKO/DKO Tools & Services refer to the section in the top right of the home page that list the broad features of AKO available to you. A brief description of each follows.

  • Email – This is a globally accessible email account you log in to using your AKO/DKO account. For more information about AKO/DKO email
  • Files – The files area can be used to share files between any AKO/DKO members across the globe. For more information about the Files area:

Pages

Groups

Groups - Groups on AKO/DKO are used to control access and maintain lists of user groups. For more information about Groups

Accessing Enterprise Email (OWA)

Open a web browser and go to: https://web.mail.mil You will see the following screen informing you that you are accessing a U.S. Government Information System. Click “I Accept”. When prompted, be sure to select only your DOD EMAIL certificate. Click “OK”. You will be presented with a second screen. Simply click the link...

Joint Knowledge Online CAC Login Troubleshooting

Some users experience problems accessing JKO using CAC.This problem is often the result of a well known and documented problem with incorrectly configured Internet Explorer settings. This problem is known as the “DoD Root Certificate  Chaining Problem” per Defense Information Systems Agency (DISA) .DISA has documented the problem and the ...

JKO Content Development Kit

1.            Package StructureLearning content to be accessed via the JKO mobile application is ‘packaged’ by content authors into files that contain: ¾ HTML and CSS documents ¾ Rich media resources ¾ Metadata files A package contains all of the resources required by a piece of learning content and, once downloaded by the application, remains...

Military-security cloud system: Enterprise Email

By the end of 2013, the plan is for the Defense Information Systems Agency to have efficient components to put together a robust cloud computing system through tools which can be accessed online at any time. As cloud computing shows its benefits more and more every day, the Army have...

PIV Certificate

The PIV Certificate is an important part of the recent changes to the way the Army organizes itself. Due to the extreme cost of wars, the Department of Defense has come up with many innovative ways to cut costs while also providing a more streamlined and beneficial process to military...

Enterprise Email DoD Systems Agency

The Department of Defense has been taking many different opportunities to improve the standards of communication and integration between soldier and the headquarters. This means that the initiatives like the Enterprise E-Mail have helped put the entire communication between staff and soldiers into a much more lucrative and fluid context. In...

Enterprise E-mail Outlook Web Access

The Military is always looking for better ways to help their staff integrate with their systems and programs more efficiently. One of the most useful applications available to soldiers and staff is the Enterprise E-Mail Outlook Web Access which allows access from any machine in the world, as long as...

The Defense Travel System - DTS

The government is always looking for ways to make things like travel even easier for both personnel and civilians. This is why the Defense Travel System, known as the DTS, was formed the Department of Defense. It was created to provide an easy to use management system for automated temporary...

What is the Human Resources Command?

Such is the advancement of technology, there is always more efforts being done to bring database integration into the most-modern possible period. In 2003, the United States Army made the decision to revamp their processing systems by merging both the U.S. Total Army Personnel Command, otherwise known as PERSCOM, and...

OWA User Guide

Outlook web access is an email service that derived its original name from Microsoft Exchange Server 5.0 and other additional branches. It is the web interface which is full of Microsoft Outlook duplicate. Outlook web access is also called OWA. This is the part of Microsoft Exchange server 2007 and...

Web Access to your Outlook e-mail

Web Access to your Outlook e-mail addresses is available through all account holders. However, certain machines are set up in such a fashion that they do not install properly or specific patches or software could prevent Outlook from utilising itself properly. However, Outlook Web Access will give you that ability....

Home Use Program

The Home Use Program For millions of employees and military personnel, the Microsoft Home Use Program allows them to use many of the Microsoft products, including Microsoft Office and HUP Webmail at low, affordable prices.  The Home Use Program has been in existence for years and has allowed millions of people...

Interactive Personnel Electronic Records Management System

You may have heard of the Interactive Personnel Electronic Records Management System, but do you know how useful it can be for you? The Interactive Personnel Electronic Records Management System Army database is an online collection of details and information which is made up of military personnel’s records. These records...

OWA (Outlook Web App) with your CAC

Please note when logging in to OWA (Outlook Web App) with your CAC, you will need to select your Email certificate. If the incorrect certificate is selected, you will receive the Ërror 500 Internal Server Error”or “Page Cannot be displayed.” You will also want to ensure that you are entering the...

Enterprise Email Help Desk

You can contact the Enterprise Email Help Desk by using any one of the following options below:Email: help@us.army.mil Phone: 1-866-335-ARMY (2769) -Use Option 3 DSN (OCONUS): 312-560-1110 then ask the operator to connect you to 866-335-2769...

ISOPREP Helpdesk

If you need assistance with ISOPREP, then you will need to contact the ISOPREP Helpdesk. I have provided their contact information below: Comm: 586-239-3701 DSN: 312-273-3701 SIPR Email: prmsmail@jricp.dia.smil.mil Website: https://medinah.sed.apg.army.mil/PRO-File/ Thank you for contacting the Enterprise Service Desk. If you have any further questions please feel free to reply to this email. ...

Error akocert.us.army.mil - DoD Root Certificates

An error occurred during a connection to akocert.us.army.mil. The certificate error you are experiencing indicates the DoD certificates need to be installed. Installing the DoD certificates should stop you from receiving errors like the one described. This is the result of a Microsoft Update that has changed how Internet Explorer handles...

DETERMINING WINDOWS VERSION

Microsoft has two pages for determining the version of Windows you are currently running. The links to those pages are listed below.http://support.microsoft.com/kb/310104 – determines what version of Windows you are running such as XP, Vista or 7http://support.microsoft.com/kb/827218 – assists in resolving if you are running 32-bit or 64-bit versions of...

WINDOWS XP PROFESSIONAL SSL VPN CONFIGURATION

Go to ‘ https://usasoc-ssl.soc.mil ‘ Choose your ‘DoD EMAIL ‘ Digital Certificate and click ‘ OK ‘ (left). Then enter your PIN and click ‘ OK ‘ (right) DoD Email Certificate and PIN Click ‘ Logon ‘ (left), then click ‘ Continue ‘ (right) Logon and Continue This (left) window shows up briefly and then...

WINDOWS VISTA & 7 SSL VPN CONFIGURATION

You will need to disable UAC (User Access Control) in Windows 7 ONLY. It will remain off until your first successful SSL VPN connection. After successfully connecting, you can re-enable UAC. It is strongly recommended by Microsoft that you re-enable this feature. When it is turned off, all users are...

How to setup OWA to digitally sign and encrypt messages

Setup OWA for digitally signatures and encryption Once you have access to OWA you can set up your security settings to digitally sign and encrypt messages. Click ‘ Options ‘ at the bottom leftOutlook Web Access Options Scroll down to ‘ E-Mail Security ‘ and click ‘ Download ‘ Email Security Click ‘ Run ‘ Run...

ACCESSING OWA ON WINDOWS XP, VISTA, & 7

Logging in to Outlook Web Access (OWA) Logging in to OWA Put your CAC into the smart card reader Go to ‘ https://usasoc-owa.soc.mil/exchange ‘, read the agreement text and if you agree, click ‘ I Accept ‘ Choose your ‘ DoD EMAIL ‘ Digital Certificate and click ‘ OK ‘(left). Then enter your PIN...

US Army Special Operations Command OWA and SSL VPN – Users Manual

Install ActivClient 6.x The version of ActivClient that you should install will be dependent upon the OS you are running. Before beginning the ActivClient Install see Warning in section 4. Download ActivClient 6.x While still logged into AKO, open a new tab on your browser then cut and paste the following link into...

OUTLOOK WEB ACCESS (OWA) AND SSL VPN MANUAL

United States Army Special Operations Command (USASOC) Enterprise Information Technology Contract (EITC) The United States Army Special Operations Command (USASOC) Outlook Web Access and Secure Socket Layer (SSL) Virtual Private Network (VPN) Home Users’ Manual provides instructions for installation and configuration of software and hardware necessary for accessing OWA and the...

Software Required for OWA and SSL VPN

To access OWA; In addition to installing Smart Card Reader drivers, you may also be required to install the following software: DoD Install Root 3.13A certificates  ActivClient 6.vTo access the SSL VPN; you must ensure that the following required software is installed on your computer:Internet Explorer (Version 7 or 8)  Java (Version 6) DoD InstallRoot...

OWA and SSL VPN Hardware Installation Instructions

Smart Card Reader In most cases your smart card reader will install automatically with the Windows New Hardware Wizard or without user intervention. Install Smart Card Reader DriverPlug in your smart card reader into an available USB port on your computer. If the drives do not install automatically, follow the driver installation procedures...

SCM SCR331 USB Common Access CAC Smart Card Reader

The SCM SCR331 USB Common Access CAC Smart Card Reader is a great rectangular device that is compliant with USB CCID. The device is associated with major smart cards which are normally of ISO7816 which regularly exist in a format known as ID 1. The hardware device is considered to be...

Deploying Defense Enterprise Email

The U.S. Army Medical Command is deploying Defense Enterprise Email across the command. This is in coordination with our mission partners of NE. TCOM DISA and the Army CIO/G. The following message is very important. As a supervisor, Soldier government, service employees, and contractor there are steps you have to take...

Installing CAC Reader Software

Installing CAC Reader and Software on Your Home Machine For the CAC card to service its functions which are to undertake functions such as signing, encrypting emails together with accessing secure web sites. There are series of steps that one is required to undertake. The first step is for one to...

What is IPERMS

Army Interactive Personnel Electronic Records Management System (IPERMS) IPERMS is in form of online database where information related to army is stored in this particular case. It is an online database hence one can easily store and manage records relating to the army .It is involved in storage of files such...

IPERMS

Interactive Personnel Electronic Records Management System (IPERMS) IPERMS is a record management system that is normally used by the army of the United States of America. The system is supported online hence its accessibility is very great. Great accessibility comes in where anyone who is authorized can access the system even...

Mypay

INSTRUCTIONS ON LOGIN INTO MYPAY For you to have a successful myPay login, you must have a registered myPay account. The process of accessing You are very simple and it involves a series of steps that You are required to follow so as to be successful in the process. The first...

Change your Enterprise Email Address

If you need to change your Enterprise Email Address or request a new Email Encryption and Signing Certificates, follow these steps.On the First page, go to Update Email.There will be a security warning. Press on the checkbox to “Always trust content from this publisher” and go through the steps clicking...

ISOPREP form instructions from Tech Support

If you are trying to access the PRO-File system, encountering a white screen error, or being redirected to our JSETS site being asked to “Register your CAC”, please follow the steps below. Please ensure you are on a .mil or .gov domain computer. PRO-File is not accessible via home or from...

ActivClient

ACTIVCLIENT 6.2 FREE DOWNLOAD Army Download here Navy Download here Hotfix section Marines First, sign up Here Then go to Here and get the ActivClient software. activclient windows 7 32 bit ActivClient 6.1 (FIXS1012014) activclient 6.1 vista 64 bit ActivClient 6.1 (FIXS1012015) ACTIVCLIENT WINDOWS 8 32 bit – ActivClient 7.0 (FIXS1312024) 64 bit – ActivClient 7.0 (FIXS1312025) ...

OWA

The Conversion of OWA (Outlook Web Access) to OWA (Outlook Web Apps) The Exchange 2010 witnessed a change in the name of “Outlook Web Access” which became “Outlook Web Apps”. This change was accompanied by a new method of access, having a single inbox for all kinds of emails, instant messages,...

ISOPREP Form Instructions

ISOPREP This website will help to alleviate confusion regarding the instructions of how toprocess ISOPREP forms using AKO and DKO. As a reminder all personnel that travel OCONUS must finish a DD Form 1833 ISOPREP. ISOPREP Instructions FIRST: Go to your AKO Login and create your own personal ako account. You MUST...

Publish CAC Certificates to GAL

How to Load CAC Certificates and Publish to the GAL Insert Common Access Card (CAC) in reader Remove Old CAC Certificates in Internet ExplorerOpen Internet Explorer Select Tool Then Internet OptionsOn the Content Tab Select CertificatesOn the Personal Tab highlight all Certificates and select RemoveIn the warning box Click Yes Close the Certificates WindowOn...

Retrieving EDIPI From CAC

Retrieving EDIPI From CACInsert Common Access Card (CAC) into the Smart Card Reader. Double Click on the Active Card Icon in the System TrayWhen the Active Card Console opens the EDIPI Number is listed in the window header after the users Name.This information can also be found by double Clicking on...

Change CAC PIN

Change Common Access Card (CAC) PINInsert CAC into Card Reader From the Desktop Double Click on ActivCard Gold Icon in System TrayThe ActiveClient Console will OpenClick on the Change PIN Icon on the top navigation bar. The ActiveClient Change PIN tool will open Enter your current PIN Enter your new PIN Confirm your new PINThe...

AKO

AKO Army Knowledge Online AKO, Army Knowledge Online, is the portal the US Army uses to provide communication to all those in the military. If you’re having trouble accessing AKO follow these steps: As an initial troubleshooting step, please try clearing your browser cache. The link below will provides detailed instructions on clearing...

NMCI Webmail

The web connection to NMCI Outlook Web mail is: https://webmail.nmci.navy.mil/exchange Directions:Connect you common access card to your PC Plug in your CAC. Verify whether your system can can read to endorsements on the card Click on the NMCI message to join Put in your CAC pin Put in your certificate Put in one of the following messages: nadsusea\...

Enterprise Email: Digitally Signing and Encrypting Email with OWA

Can I digitally sign or encrypt my email in Outlook Web Access? How to Sign & Encrypt Email in OWAQuestion!     I’d like to encrypt my email so only my chosen recipients can read it, or sign the email so recipients can know for sure the email was sent by me....

Enterprise Email: Forwarding and Rules Configuration

What are Rules in Enterprise Email and how can I configure them? Enterprise Email RulesQuestion!     I have mail that comes into my Enterprise Email box that I’d rather have sent to a different mailbox.Answer!     Set a “rule” on your account. A rule can be set to automatically recognize many...

Enterprise Email: Pod Information

The service desk asked me what my pod was, what are pods and what is mine? Enterprise Email PodsQuestion!I need to know what my pod is but I can’t connect to the site, how can I find it?NoteIn most cases you will not need to know what your pod is. If...

Enterprise Email: Spam Email

How can I manage Spam or Junked email in Enterprise Email? There’s legitimate email in my Junk folder! How can I stop these emails from being treated like spam? There are two ways you can tell the Enterprise Email system to bypass spam filtering for a particular address. You can either set...

OWA "Unexpected Error"

This error occurs any time the certificate validation to your computer is refreshed; typically this means any time you have removed your CAC for 15 or more minutes and then logged back in but it may occur in other situations as well. Outlook Web Access has no capability to check...

Enterprise Email

The Switch to Enterprise Email Army Enterprise Email (Also called DoD Enterprise Email) is the Department of Defense’s new email platform. It replaces the old AKO Webmail platform if your log-in requires a CAC. This happened because the army realized that the cost and benefit of some of these email storage...

DISA Enterprise Portal Service User FAQ

Collaboration Services DISA’s Collaboration Services is the DoD’s Organizational Web Presence solution. Leverage DISA’s Collaboration Services to create pages of information that can be shared either internally among your agency or externally for a DoD-wide facing Organizational web presence. The following information will instruct you on how to use Collaboration Services...

Enterprise Email: Spam Email Management

Question! There’s legitimate email in my Junk folder! How can I stop these emails from being treated like spam? Answer! There are two ways you can tell the Enterprise Email system to bypass spam filtering for a particular address. You can either set it when you see a mail has been inadvertently sent...

Enterprise Email: Recover Deleted Items

  Question! I had email in my Deleted Items or Junk folder that were accidentally removed! How can I get those back? Answer! Enterprise Email will automatically remove email in your Deleted Items or Junk Mail folder once those emails are 60 days old. You may also remove deleted items from the Deleted Items...

Enterprise Email: Quota and Storage Limits

  Question! I’m using Enterprise Email and I want to know what my quota/storage limits are. What will happen when I fill my quota up? Answer! Enterprise Email has two classes of user: Basic and Business.Business Class users have a 4GB limit Basic Class users have a 512MB limitIf you ever go over your storage...

Enterprise Email: Chrome SSL error 107

ERROR You attempt to access Enterprise Email using Chrome and receive an error code 107 Chrome Error 107If your security settings are incorrect you will see this error Solution! In order to correct this error please enable SSL 3.0 and TLS in your Chrome browser.Click the Wrench Icon Click Options Select ‘Under the Hood’ Click the ‘Change...

Blocked Links in Enterprise Email

PROBLEM You click a link in your Outlook Web Access and are told that access to the link is “disabled to protect your security.” The Error Screen  Clicking some links returns this error Solution! Simply highlight the link as text using your mouse, then copy the text. You will then be able to paste the...

Enterprise Email: Other Errors

System Checker PROBLEM If this is your first time trying to connect to Enterprise Email on the machine you’re using and you are having unresolved problems logging in there may be a configuration issue with the machine. Downloading and running the following system check will tell you if your computer is compatible...

Enterprise Email "Unexpected Error"

ERROR This error occurs any time the certificate validation to your computer is refreshed; typically this means any time you have removed your CAC for 15 or more minutes and then logged back in but it may occur in other situations as well. Outlook Web Access has no capability to check for a...

500 Error / Page Cannot Be Displayed

ERROR This error is the most common one experienced by users of Outlook Web Access, also known as OWA. You will typically see the error after selecting your CAC certificate and before accessing your mailbox. If you see this screen you will have to close every instance of your browser window...

My Training: Army Language Learning

In the past Skillport offered language learning and featured this on AKO. In 2011 the contract between Rosetta Stone and the Army expired, leading the Army to direct the Defense Language Institute as the primary source for language and cultural resources. External LinksSkillport Defense Language Institute...

AKO Profile: Uploading a Profile Picture

Your profile photo allows other AKO/DKO portal users easily to identify who you are. The profile photo will display within your profile and also within your virtual business card.How to upload a profile picture1 Log in to the portal; https://www.us.army.mil2 Open the ‘My Account’ Menu3 Click on ‘Account Information’.4 Click the link that says ‘Change’...

What is AKO's Single Sign-On (SSO)?

Single Sign-on is used for sites that want to use the AKO/DKO’s authentication to log into their site.  If you need assistance with SSO, you will need to go to the AKO/DKO SSO page: https://www.us.army.mil/suite/page/83 To contact the SSO Team directly, they can be reached atako.authentication@us.army.mil To get to the SSO page:Log into AKO/DKO. Click...

AKO Files Personal Storage Limits

You are allocated 250MB of upload credit to any personal and teams folder within AKO/DKO. Unfortunately, the AKO Helpdesk is unable to increase your Personal and Teams files quota. If you have exhausted your entire 250MB upload quota, you will not be able to upload any new files to any personal...

Submit a Photo for the AKO login page

There is a page within AKO/DKO that has all of the details you would need if you wish to submit a photograph for the AKO/DKO login page/Army feature photo archive.  For the instructions on how to submit a photograph go to the following page:https://www.us.army.mil/suite/page/203161 Just follow the instructions on that page,...

Posting an Army-Wide Announcement

If you would like to have an announcement posted in the Army Wide Announcements please follow the instruction provided on the Army Wide Announcements Proceduredocument available for download from AKO. ...

An unknown user is requesting my sponsorship

If someone you do not recognize has requested that you be their sponsor you may simply reject the account. It is not uncommon for a sponsored account holder to mistype the user ID of their sponsor when requesting that their account be approved. Rejecting an account you are unfamiliar with will...

Where can I send comments about Early Bird?

AKO/DKO offers a link to Early Bird as a courtesy to our users. AKO/DKO does not manage or endorse Early Bird standards or content. Please do not send comments about Early Bird stories or security practices to the AKO/DKO help desk. Send them to Early Bird Suggestions(http://ebird.osd.mil/eebsuggestion.html) ...

Where can I find help with Army Enterprise Services?

The Army’s Enterprise Service Desk supports a wide variety of the Army’s Enterprise Services including Enterprise Email, the Army Knowledge Online, and more.  If you need help with the AKO or any Enterprise Service you may contact the ESD for asistance.  The Army’s Enterprise Service Desk is available 24 hours...

Your Menu: Self Service

Self Service contains pages that consolidate information and links for personnel, financial, education, reference, and other broad categories of issues that may relate to the portal users. Depending on your account type, you may not be able to access some of the information within the pages. ...

Return to the AKO Home page

You can always get back to the AKO or DKO homepage by clicking on the ‘home’ tab and then selecting which homepage you would like to go to. Files Page Within the Files page, you can either click on ‘AKO Home’ or ‘DKO Home’ to go to either homepage. ...

AKO Video Messaging Errors

Ineligible to view Video If you receive a message saying that your account was not eligible to view the message, you were not added to view the video message by the creator. Contact the creator of the message to add you to view the message. If you do not know the...

How can I create an AKO Organization?

For information on how to create an organization within ‘Site Map’, view the following document: https://www.us.army.mil/suite/doc/19126470 ...

AKO Page Edit View

To edit a page you have to be either an administrator or an editor of the page. Where do I go to edit a page? Go to the page you want to edit.Click on ‘Options’. Click on ‘Edit Page’. ‘Edit Page’ tools.Within the ‘Edit Page’ view, you have several options to choose from depending...

AKO Mail Client: MAC Mail Configuration

The following instructions will assist you with setting up your AKO/DKO mail account with Mac Mail.Launch “Mail” application. Click on ‘Mail’ located at the top left of the screen. Click on ‘Preferences…’. Click on ‘Accounts’. Click on the ‘+’ (Plus Sign) located at the bottom left of the page. Select “IMAP” for the account type. Type...

Delete Site

To delete a site, you must delete all the components that go with the site (Group, Page, and knowledge center) Use the following links to find out how to delete each component:Check AKO Page Deletion Process to delete a page. Check AKO Group: Delete Group to delete a group. Check Deleting your created AKO Content to delete a folder....

Deleting your created AKO Content

You will need to have administrator access to the content that you wish to delete. Author Access If you only have author access to a file or folder, you can only delete content that they have uploaded. Anything that anyone one else uploaded, they will need administrator rights to delete it. If the...

Accessing AKO Instant Messenger

Accessing AKO/DKO IM is easy and there are four ways to do it.The easiest way is just log in to your AKO account.  A facebook-style IM window will appear in the lower right hand side of the screen. You can also get a similar style of IM list by logging in to...

Granting a user permissions to a sub-folder.

In order to add users to a sub-folder, they must already have access to the parent folder. A user’s access to a folder cannot be set higher than their access to the parent folder.(e.g., a parent folder “Author” can have author, read-only, or no access to the subfolder, but cannot have...

"An Account Already Exists With This SSN"

SSN in use If you are registering for an account on AKO and receive an error indicating an account already exists with the Social Security Number you are attempting to register with then you already have an account. A common reason for this error is having an account established for you in...

AKO File Upload Returns a Virus Scan Error

This error should only occur when there is a temporary interruption in the availability of the virus scanner. If you receive the error: “Virus Scan Errors – Unable to perform virus scan. Please try again later.” repeatedly despite waiting 15 minutes to try again, please email the help desk:help@us.army.mil, to report the problem. ...

SERE 100 Code of Conduct Training

If you are looking for SERE 100 Code of Conduct Training, please follow the instructions below:On your AKO homepage, click on the “Home” drop down menu. Click on “DKO Home”. Click on “Training”. Click on “JKO – Joint Knowledge Online”. Click on “Courses”. Fill out the form with your information, and click on “Submit”. (Skip...

Creating a Page on AKO

Every AKO/DKO user has the ability to create portal pages. Like most other portal objects, you can create a page through the ‘Create a Site’ located within the “Toolbox” on the AKO/DKO homepage. You can create a page by following the steps below:Log into AKO/DKO. Click on ‘Create a Page’ within the...

AKO Page HTML Display

It is possible to display HTML on your page within AKO/DKO. For instructions on how to display HTML on your page, visit the AKO/DKO and HTML page:https://www.us.army.mil/suite/page/407965 You can also get to the AKO/DKO and HTML page by:Log into your AKO/DKO account. Click on ‘Quick Links’. Look under ‘AKO Tips & Training’. Click on...

AKO Updates Advisory Page

Are you interested to find out what new features will be available or what has been updated recently within the AKO/DKO portal?  If you do, you can find the information you are looking for within the AKO/DKO Updates page. To get to the AKO/DKO Updates page:Log into AKO/DKO Click on ‘Quick Links’ Under ‘Portal...

Your Menu: Home

The home tab contains four links.  They include a link to go to the AKO Homepage, DKO Homepage, Low Bandwidth Mode, and the Site Map. If you would like to learn more on Site Map, please check Where can I find the AKO Site Map?...

Personalize your My Medical Readiness page

To view your Medical Readiness, go to https://www.us.army.mil/suite/page/65. At the top of this page, you will see “The traffic lights have been restored. If you are unable to see your personal medical information, visit the MEDPROS site.” Click on the word “MEDPROS” to view your Medical Readiness. You must be logged...

508 Compliance on AKO

Yes, the AKO/DKO portal is 508 compliant.  Information on AKO/DKO 508 compliance can be found within the following document: https://www.us.army.mil/suite/doc/11215152  You will need to be logged into AKO/DKO to view the document. The following is the introduction to the AKO/DKO 508 Compliance Policy and Procedure: Section 508 of the Rehabilitation Act of 1973 requires all...

Reporting Classified Information Spillage

The following document has information on how to report a classified spillage: https://www.us.army.mil/suite/doc/5301457 The document is also available inside the portal and can be located using the steps below:Log in to AKO/DKO. Click on ‘Quick Links’ on the menu bar. Under the heading ‘Portal Information’ click on ‘Portal Policies & Procedures’. The document will be...

Approving a guest account

Sponsored accounts on AKO/DKO require approval before they can be used. To approve or otherwise manage your sponsored accounts you will need to pull up your Sponsor Management Console (SMC). Where is the Sponsor Management Console?Log in to AKO/DKO. Click on the ‘My Account’ menu. Under the heading ‘Sponsor Management’ click ‘SMC’.After approving...

AKO Content Security (ALARACT 147/2007)

Information regarding ALARACT 147/2007-AKO Content Security can be found in the following document. You must be logged into AKO/DKO to view this document:https://www.us.army.mil/suite/doc/10451209. ...

Changing your AKO sponsor

A sponsored account holder might need to change their sponsor to maintain account access. Their sponsor may have changed, they may have changed organizations, or their account may have deactivated after leaving one job and needs to be reactivated after joining another. Active account If the sponsored account holder can access their...

Problems Launching AKO/DKO IM

If you are experiencing problems with your AKO/DKO IM, ensure that you have the latest version of Adobe Flash Player installed on your computer. Note: If you are not using your personal computer, you may need to contact your local administrators to ensure that you have Adobe Flash installed on your...

AKO Instant Messenger: Features & Troubleshooting

AKO/DKO IM Requirements The current version of AKO/DKO IM is Flash based and will need the latest version of Adobe Flash Player to correctly run. Visit the following website to download the latest version of Flash:http://www.adobe.com/products/flashplayer/ Add a Shared/Portal group Groups within AKO/DKO can be made available to the AKO/DKO IM. Only groups that...

Vendor visits to the AKO Systems Integrator

All products and technologies are evaluated by the lead system integrator, Northrop Grumman (NG). All requests should be directed via email to:ako.vendor.request@us.army.mil. NG periodically reviews requests and invites vendors to hold educational/product demonstration sessions at weekly Brown Bag lunches. NG commits to arrange to have at least one government representative...

Webmail: Managing my mail quota

Your mail quota applies to all of the mail in your account even if they are not in your inbox folder. Email that is in any sub-folder including your ‘Sent’ or ‘Drafts’ folder will count toward your total overall space. Additionally your emails are not fully deleted the first time...

Inactive Account Status

Account deactivation Accounts on AKO/DKO can not be deleted or removed from the system. In the event that the account access needs to be terminated the account is simply deactivated. This may happen when you separate from service or leave the contracting job where you were given an account. In any case...

AKO Announcements

This section of AKO‘s homepage is to deliver a more permanent message to users as they log in to the portal. An Army-wide announcement may run for a week or two, but a message in this section may be appropriate for months. This section is used only for AKO appropriate...

Error code 500 fix

To Fix error code 500 follow these instructions:Use internet explorer. You can not use chrome or other browsers. Browse to Tools > internet options > security >trusted sites > add this site: “https://*.mail.mil“ Click close Go to the “advanced tab”. Go to bottom. Click on the checks for “use SSL 3.0″ and “use...

DISA Enterprise Collaboration Management User FAQ

How can I use DISA’s Enterprise Collaboration Management? Enterprise Collaboration Management DISA’s Content Management is the DoD’s file sharing solution. Using the features found in ECMCS you can upload files, control who may access them, determine an update and reporting chain by using workflows, and restrict file updates to a particular series...

Updating my Rank or MOS within AKO

Your rank is provided to AKO/DKO by the appropriate local personnel database.  The information within AKO/DKO updates automatically to reflect the information we are provided.  Please contact your local personnel office or officer and have them ensure that your information is listed correctly in the correct database.  The contact information and location of...

How can I update my Personal Information on AKO?

You can change only certain information within your AKO/DKO account. To change your personal or organizational information within your AKO/DKO account you will need to:Log into AKO/DKO. Click on the ‘My Account’ tab. Click on ‘Account Information’.From there, you will have access to change the information available in your account. There is a...

Reporting a broken link on AKO

Broken link on the login page or homepage If the broken link is on the login page (also known as the splash page) or on the homepage (the first page you see when you log into AKO/DKO), please contact the AKO/DKO help desk. Broken link on a page within AKO/DKO If this link...

AKO User Search Tool

Are you trying to find another AKO/DKO user?  You can use the AKO/DKO ‘People’ search to search for any currently active AKO/DKO account.  To get to the ‘People’ search:Log in to AKO/DKO. Click on the ‘People’ button located on the upper right side of the AKO/DKO homepage.Within the ‘People’ search you can search...

Your Menu: Favorites

You can use the ‘Favorites’ menu to access any page, file, or forum that you have selected to be your favorites. You can also access any external links that you have added as well. Check Edit Favorites for information on how to edit your favorites. ...

Sending an Instant Message to many users.

To send a mass IM within the Jabber (AKOIM) client, please do the following:Click on the contact at the top of your list. Locate the contact at the bottom of your list. Hit the SHIFT key, and click on the bottom contact. This will highlight all the contacts between the top...

Army MOS/AOC Conversion Chart

Please use the following MOS Conversion Chart link to find out your MOS*: https://pamxxi.armyg1.army.mil/WelcomeUnclas.aspx *Military Occupational Specialty is a job classification in use in the United States Army and Marine Corps. In the U.S. Air Force, a system of Air Force Specialty Codes (AFSC) is used. In the Navy a system of...

Locating your online Information Assurance training

As the “My Security” page is no longer hosted on AKO you can go to the IA training site directly at the following link. http://iase.disa.mil/index2.html On this page click ‘Online IA Training’ on the right. ...

Error: "Violation or Non-Viral Threat Found"

Reasons to receive this error:You are uploading a .zip file where the total content when expanded would exceed 2 GB. Your file has been identified by the scan engine as containing some potential threat that is not technically a virus, or the file is being blocked because it cannot be scanned...

Maximum File Upload Size

You should be able to upload files up to approximately 1 GB. Zip files may contain total data up to 2GB. You will receive the following error if the total expanded data exceeds 2 GB: “Virus Scan Errors – Unable to perform virus scan. Please try again later.” This error should...

File Upload Does Not Complete

In the Internet Explorer (IE) web browser, when a user uploads a file larger than 250 MB, IE will not automatically send you to the folder when the upload completes as it normally does for a smaller file. Instead, this is what happens when you upload a file over 250...

Upgrading from an Email-Only Account

In order to get your EMAIL ONLY sponsored account switched to a regular sponsored account, you must ask your sponsor to make the change. Can the Help Desk assist me? NO. Your sponsor determines your level of access to the AKO/DKO portal, and is the only one who can grant a higher...

AKO Mail Client: iPhone Configuration

Configuration and troubleshooting support for handheld devices is only available on a limited basis from the AKO/DKO Helpdesk; however, these devices may be used with your AKO/DKO email and IM service. To configure your handheld device, you may need to refer to the device vendor’s instructions. For your convenience we are...

AKO Business Process Management (BPM)

BPM stands for Business Process Management. BPM is not an application, but a way of thinking about process and process design. AKO provides a BPM-based tool that allows you to model a repeatable decision process flow, customize the user experience with forms, and generate reports/metrics based on the results. Where can...

AKO Mail Client: Outlook 2010 Configuration

Follow the directions below to configure your AKO/DKO webmail to Outlook 2010 on your local machine.Open Outlook 2010. Click on ‘File’. Click on ‘Add Account ‘. Within the “Add Account Window” tab, click on ‘Manually configure server settings or additional server types’. Click on ‘Next’. Select “Internet Email”. Click on ‘Next’. This will bring up the...

Downloading an entire folder from AKO

Browse to the location of the desired folders/files for download. Place a check mark in the boxes next to the folders/files you want to download.***Note*** If the size column is 0 for a folder, it will not allow download of the folder because no files exist within the folder.In the toolbar...

AKO Instant Messenger: Exporting your contacts.

Below are text instructions to export/import AKO instant messenger contacts. Click the file attachment link at the bottom to download instructions with photos. Before your AKO name change is completed, you will need to export your contacts and save them to your computer. Then after your name change is completed, you can...

Personalize your My Training page.

In the event a channel, link, or option is missing from My Training, the following will assist with manually setting the options viewed within My Training.Login to AKO/DKO Click Self Service Select My Training Click Customize View Place a checkmark in the required/missing Gadget Click OK...

Webmail: Internet Explorer 9 and AKO Webmail

There is a confirmed compatibility issue with a background library within Webmail 2.0 when using Internet Explorer 9. This can prevent it from loading correctly, causing it to freeze or “lock up” during login. The issue is being addressed and should be resolved in a near term update to the...

How can I get a copy of my DD form 214?

For assistance with retrieving your DD 214, please visit the National Archives and Records Administration web site: http://www.archives.gov/veterans/military-service-records/ The National Archives and Records Administration (NARA) is the official repository for records of military personnel. NARA has an online document request service called eVetRecs which allows you to Request Copies of Military Personnel Records (201 file/OMPF) online. This...

What are my responsibilities for the accounts I sponsor?

Only certain full account holders are authorized to sponsor accounts. Sponsorship guidelines are determined by DA PAM 25-1-1 and AR 25-2. Specifically, DA PAM 25-1-1, para 3-4 states that all account sponsors must:Ensure sponsored individuals have legimitate need for an account. Monitor usage and behavior of those individuals they sponsor. Revalidate sponsored accounts...

Creating a custom URL for my Organization

Go to the custom URL request page at https://www.us.army.mil/suite/page/660816 Follow the instructions there to request custom URL rights for any groups you administer. ...

Corporate, Private, or Organizationally sensitive information found on AKO

Corporate, Private, or Organizationally sensitive information found on AKO The Files section of AKO is controlled at the user level. This allows for the potential of data being uploaded to the Files area that is improperly secured either through mistake or oversight. Any user who discovers a file on AKO that...

Dual Status Accounts

Dual Status Accounts Accounts on AKO/DKO can have one or two account types associated with it depending on the account holder’s status with the military. Retiree’s that become DA Civilians or Contractors and DA Civilians or Contractors who are in the Reserves or National Guard are the most common holders of...

I get weird errors when I try to verify my account

Sponsored Account Database Validation Sponsored accounts occassionally require validation. Any time a sponsored account user needs to verify their account or any time a Retiree or Inactive Reservist needs to sponsor their family members for an account a database is checked. In order for AKO/DKO to validate a sponsored account it must...

Help with my DA Photo

DA Photos are supported by Human Resource Command, specifically DAPMIS (Department of the Army Photo Management Information System). The AKO portal does not provide maintenance or support for this service. The following information is provided as a courtesy for AKO users. If you are unable to access, approve, or reject your...

Updating my AKO Security Questions

In the event the three security questions that were setup during initial registration of an AKO/DKO account are forgotten, or there is a need to update the security questions to something more current; the following steps will allow this to be completed. Note: Depending on your account type you may need...

How can I access AKO's File Storage Cloud

What is WebDAV? WebDAV stands for “Web-based Distributed Authoring and Versioning.” It is a set of extensions to the HTTP protocol which allows users to collaboratively edit and manage files on remote web servers. What does that mean for AKO? AKO WebDAV allows you to set up a folder on your computer that...

There are files missing from my folders

Where are my missing files? There may be two reasons why your folder are missing: FOUO Content Your folder may be a CAC-secured folder and is not visible due to logging in with a user name and password. If you log in using your CAC, you will be able to see your folder. Review FOUO...

What is a Utility Account?

A utility account on AKO/DKO is an account that is created to manage resources and communication through a single point of contact on AKO. The typical uses of utility accounts are for shift work, help desk communications, family readiness groups, centralized unit or command email addresses, or special investigative services....

Deleting or Deactivating my AKO account

NO. The portal does not allow for user requests to delete or deactivate accounts. Deactivation occurs automatically for the following reasons: ARMY UNSPONSORED Accounts: Occurs when a user has not been in the authoritative AKO database for 180 days ARMY SPONSORED Accounts: Occurs when the sponsor rejects or does not reapprove the...

Where can I find my ERB?

To access your ERB (Enlisted Records Brief) you canGo to the HRC (Human Resources Command) website: https://www.hrc.army.mil/. Click the Self-Service Link. Click MyERBThe direct link to the ERB website is https://myerb.ahrs.army.mil/. You will need to use your CAC to access the site. If you receive any errors on this page, you will need to contact your...

AKO Files Security Settings

When creating a folder, there are three security settings that can be set. They are:Registration – “How will users of this folder be chosen?” Discoverability – “Should items in this folder be returned in search results?” Change Approval – “How will user changes to this folder be handled?”Registration You can choose how the...

File and Folder Security Settings

File administration options On AKO you have a number of available options as a file administrator. You can change the security for a file or folder, move or delete that file or folder, and obtain usage statistics for a particular file or folder. To access any of these options first browse...

I receive "An error has occurred" when I try to log in

This message means that the revoke date for your account has passed and it is in the process of deactivating. If you believe this is an error you need to take the following action depending on your previous account status. If you hold an unsponsored Full Account holder, please contact your...

Information about Federal Tuition Assistance

Different branches of service vary in their tuition assistance programs: Active Army https://www.goarmyed.com/login.aspx GoArmyEd is the website where all Soldiers on active duty can request Tuition Assistance (TA) online for classroom, distance learning, and eArmyU online courses. The following programs are covered on this site:9/11 GI Bill Montgomery GI Bill Education Counseling Post-secondary Programs FAST Academic Testing Army Personnel Testing AARTS...

AKO Files Structure

There are three types of content that you can create within AKO/DKO. They are:File Communities Folders FilesFile Communities (folder icon with two heads within it) A file community is a broad grouping for folders; most often they are simply mirrored from Army and DoD organizations. There are little permissions that are set at this level....

Personal File Storage and Organizational Capacities

There are two types of top level folders within AKO/DKO. The two types are:Personal and Teams US Army Organization or CommunityPersonal and Teams Folder Most users only have the ability to create a personal and team folders. Personal and teams folders are mainly used for personal use. They are not associated with...

How can I request AKO Organizational Files space?

Requesting U.S. Army Organization Folder When requesting a U.S. Army Organization folder, one of two things will happen. Either the current administrator will create the folder for you under their community and make you the administrator of the folder or they will make you an administrator of the community so you...

ISOPREP Completing your DD Form 1833 (ISOPREP)

All personnel traveling OCONUS are required to complete a DD Form 1833 (ISOPREP). Army personnel will use the Pre-OCONUS travel File (PRO-File) fulfill this requirement. This applies to all military, Army Civilian, and contractor personnel supporting Army forces. Army forces under the Operational Control of USASOC or USSOCOM are exempt...

Frequently Asked Questions

Please choose one of the following options for more assistance: For information about what the DoD Root Certificate is and how to install it: WHAT IS THE DOD ROOT CERTIFICATE?. For information on how to reset your password: RESETTING MY AKO PASSWORD. For instructions on how to use your CAC with AKO/DKO: HOW DO I LOG INTO AKO/DKO USING MY CAC?. For...

Where can I find my W-2?

The AKO/DKO portal does not actually maintain any financial records. Your W-2 is only available on the My Pay website. Please login to your My Pay account to retrieve your W-2. AKO/DKO also has a link to My Pay. Where is My Pay? To get to the My Pay site within AKO/DKO:Log in...

Accounts for non-Army DoD

Eligibility for DoD Users to get DKO accounts Please find the category below that you fall under and follow the instructions. Request DKO users please contact the AKO/DKO help desk for questions you may have about opening an account in DKO. DoD Military and Civilian CAC holders You are eligible for a DKO Joint Unsponsored Account...

Appeal my assigned username

Unfortunately it is not possible to appeal usernames on AKO as the portal no longer provides several options for usernames. Rather, the system generates a username based on the definitive personnel database user information is pulled from when you request an account or a username change. There are only two...

AKO Username Generation

The usernames on AKO follow policy guidance from the Army. There have been many standards for usernames since AKO has been stood up and so you may see usernames that fall outside of the boundaries of our current policies. Our current guidelines follow below and if you require a username...

How can I report a potential personal crisis?

If you, or anyone you know is going through a crisis, please call one of the crisis prevention hotlines below: 1-800-273-TALK (8255) 1-800-342-9647 1-800-SUICIDE (784-2433) Deaf Hotline 1-800-799-4TTY (4889) Other resources are also available at: http://www.armyg1.army.mil/hr/suicide/default.asp https://www.us.army.mil/suite/page/334798 Reporting Concerning/Questionable Content on AKO/DKO When published content is discovered by you that indicates that a User is...

Assigned User ID Doesn't Match My Name

Username Selection When you create an unsponsored account on AKO/DKO you are given a username that conforms to the DoD’s Enterprise Username guidelines. In some cases it may appear that your assigned username does not match your given name. Personnel Databases AKO/DKO builds its usernames off of the data provided to use by personnel. If...

Contractor Email Suffix Requirements (".ctr")

Contractor naming requirements on AKO ALARACT 021_2010 mandates that email accounts for contractors be identified with a “.ctr” suffix. As the AKO/DKO has unique requirements for its account naming the following FAQ describes how your account might be affected so as to conform to ALARACT 021_2010. As of March 2010 new accounts...

How can I change my AKO username?

In order to have a username changed on the AKO/DKO system, your AKO/DKO username must be:Different than your legal name, and the name must be reflected in the authoritative database. This typically happens either due to a legal name change, or if somehow your AKO/DKO account was registered with a username...

Department of Defense (DoD) Enterprise Email Information Page

Department of Defense (DoD) Enterprise Email Information Page In the coming months, all Army AKO users having a CAC will be migrated to DISA’s Enterprise Email (EE). This means that the AKO accounts will no longer be accessible. DISA will be using Microsoft Exchange and will require 100% CAC use from...

AKO Email Accounts for DoD Enterprise Email Users

Now is the right time to close those Army Knowledge Online (AKO) accounts for those who are also using Department of Defense (DoD) Email Enterprise (EE) due to redundancy. Currently, there are more than 534 provisioned EE email accounts divided into Army, JS, DISA, and EUCOM. The drive behind the initiative to eliminate email...

AKO Webmail Migration to DoD Enterprise Email

Beginning February this year, about 500K Army Knowledge Online (AKO) users will be migrated to DoD Enterprise Email (DEE). These users are currently using their AKO webmail as the primary email. This group is actually the last among the Army groups whose accounts will be migrated to DEE.DoD Enterprise Email http://akoarmymil.com/dod-enterprise-email-dee/‎ Enterprise Email http://akoarmymil.com/enterprise-email/ DoD Enterprise FAQ...

Reporting a virus found on AKO

AKO scans all incoming email for viruses with an industry-standard virus detection product. AKO adheres to the virus protection requirements outlined in Sections 3-3 and 4-5 of AR 25-2 (https://armypubs.us.army.mil/epubs/pdf/r25_2.pdf). When AKO detects a virus in a message, AKO removes the virus and then delivers the message. The virus is replaced...

I am receiving an attachment named Winmail.dat

Winmail.dat files can prevent an email from being read correctly by either making the other attachment not available or removing some formatting within the body of the email. The winmail.dat file type is a format that cannot be read by the AKO/DKO webmail.  It is a Microsoft file type and can only...

Webmail: I don't see my personal address book

Webmail Classic This is likely the result of a setting in  your Address Book.  The default directory search can be set to the AKO directory rather than your own personal address book; changing this default will likely correct your issue.  You can change your default directory search in two places. In the address book itself...

Unable to export address book

This can be fixed by doing the following:Go to Tools and select Internet Options. Click on the Advanced tab. In the Settings window, scroll down to the Security Section. Check the box next to “Do not save encrypted pages to disk.” Click OK.NOTE: Unfortunately, there is no workaround for IE (Internet Explorer) 6. The...

Error: "Your search query has exceeded the limit."

You may be searching the first AKO Directory in the drop down menu. In the address book tab, choose the AKO Directory option listed in the drop down menu. If you are still receiving this error, Check HOW DO I CONTACT THE AKO SERVICE DESK? for how to contact the Helpdesk. Check ADDRESS BOOK...

Webmail: Address Book Issues

Use the following table for any problems or issues you are having with the address book in AKO Webmail: I get the following error: “Unknown error (133)”. …………………….  “UNKNOWN ERROR (133)” I can’t find someone in the AKO Directory even if I put the exact name in. …….  “YOUR SEARCH QUERY HAS EXCEEDED THE LIMIT” “Your search...

Webmail: Setting a vacation message

To set a Vacation Message on your account follow these steps:Inside AKO open your ‘My Account’ menu. Select ‘Vacation Message’ Enter the information as desired. Check the box at the top of the page to enable your vacation message. Click Submit.You may receive an error when doing this that reads, “An error occurred while updating...

AKO Mail Client: Thunderbird Calendar Integration

Use the following instructions to configure Thunderbird with your AKO calendar:Download Mozilla Lightning and save the file to your hard disk. In Mozilla Thunderbird, open Tools –> Add-ons. Click the ‘Install’ button, and locate/select the file you downloaded and click ‘OK’. Restart Thunderbird. Go to Events and Tasks –> Calendar. Right-click in the calendar section...

Getting an SMTP error message when I try to send an email

Why am I receiving an SMTP* #5.1.0 error when I try to send someone an email? This error means the address that you are trying to send to does not exist or is inactive. This error could be the result of a typo in the address or the recipient’s account being...

AKO Mail Client: Set AKO as the default address book

Use the following instructions to set AKO as the default address book in Outlook 2007:On the Standard toolbar, click Address Book.Tip: You can also open the Address Book by clicking Address Book on the Tools menu.Click Tools, and then click Options.Note: If you open the Address Book from an open message, the Tools menu is not available. The Address Book must...

How to email a group of users larger than 50

When you send an email on AKO/DKO webmail you are limited to a maximum of 50 recipients.  If you need to send correspondence to more than 50 users at a time you can establish a “Group” within AKO/DKO that will allow you to send your message to everyone in that group. To...

Webmail: Creating Rules to Manage Your Mail

Webmail 2.0 has the ability to setup Mail Filters based on the following fields:To CC Recipient Subject From Message Size (kB)To setup Mail Filters:Login to Webmail 2.0 Click Options Expand AKO/DKO Account Click Mail Filters Click New Filter (if you wish to edit an existing filter, highlight filter and click edit) Enter a Filter Name Select the appropriate Radio button based...

AKO Mail Client: Receiving Certificate Errors

The DoD may have updated their DoD Root Certificates and if so, you must download the newest release in order for your mail to work. For more information about downloading and installing the DoD Root Certificates check WHAT IS THE DOD ROOT CERTIFICATE. ...

Error: "Unknown Error (133)"

The AKO/DKO address book can only hold up to 200 contacts. Any groups that you create within your address book count as one contact within your address book. Unknown Error (133) If you get the error “unknown error (133)” when attempting to add a contact to your address book, that means there...

What is an 'Email Only' Guest account?

Email-Only Accounts Some accounts on AKO can be limited to being “email only.” An email only account has access to their AKO mail, Army-wide Announcements, and Army News. Email-Only accounts are restricted because of the access and information that the Army Knowledge Online provides even to sponsored accounts. Any guest account...

Error: "Your Credentials Could Not Be Verified"

This error is usually seen on a government computer when someone tries to login to a computer that is part of a domain where his/her account has been deleted (or possibly never had an account). This is not the same as an AKO/DKO account, and is not specifically related to...

Error: "#5.1.0 Address Rejected"

This error means the user you are trying to send an email to has a different email address than the one you are using. You will also get this error if their email address is currently inactive. You may want to check with the person and verify their email address. You...

What is AKO's Mission Assurance Category?

The following information is provided as a reference to what the level of information AKO/DKO is allowed to support and process. Mission Assurance Category The level of confidentiality and level of robustness for an IS system is set by AR 25-2, section 4-4, paragraph a. In this section you will find the...

Webmail: Manage Email Without a Trash Folder

Instead of using a trash folder to manage your emails you can configure your mailbox to mark your messages for deletion so that you can expunge them at a later date. This functionality is similar to how Outlook works when configured for AKO mail. Webmail Classic To turn this feature on/offLog in...

What is Army AT Beta Mail?

AT Beta Mail is Advanced Technologies (AT) Program’s email service. To reset your AT Beta Mail password, configure your AT Beta Mail to an external client, or any other questions regarding your AT Beta Mail account or Advanced Technologies (AT), visit the AT page: https://www.beta.army.mil/ CAC users of AT Beta Mail can reset...

Webmail Overview

AKO/DKO Webmail is a web-based communication and collaboration client that allows you to compose and manage email messages, manage personal addresses including accessing any public address books, and manage and share calendars. You can access AKO/DKO webmail from any location with an internet connection. Every AKO/DKO portal user is given access...

Error: "Access Denied" when clicking 'Email'

Why am I receiving an “access denied” error? An “access denied” error when you press the email button within your AKO/DKO account means your computer is probably running Windows XP Service Pack 2. This Service pack has known errors with redirects. Why does this affect you? When you press the email...

Email: "A support account has been created for you."

What is this email I received about my Support Account? This email is generated the first time you contact the Help Desk by phone or email. A ticket gets created when you contact the Help Desk, and you have the ability to view this ticket in the Help Site. This email sent...

Error: Webmail's Progress Bar Stops Loading

There are several reasons why your email may not be loading completely. Webmail Freezing Above 70% If you do not have a preferred web browser set in your Mail Options you may freeze during the loading process. In order to resolve this issue you must first log into your AKO/DKO Account. Then click...

Webmail: AKO Attachment Guidelines

Email Attachment Size 15MB is the maximum size of an unencrypted email that includes a brief amount of text and a digital signature. 12MB is the maximum size of an encrypted mail that includes a brief amount of text and a digital signature. The reason this varies is because encryption will add to the total size of an email...

Migrating from AKO to Enterprise Email

Beginning 29 August the AKO will begin the process of closing email access to some users who have been migrated to the DISA Enterprise Email system.  If you have been identified as one of these users you should have received the following email: You were identified as an AKO user whose...

AKO Mail Client: Android Configuration

Use the following steps to configure your AKO mail with the built in Android email application: NOTE: These steps were confirmed on the Droid Incredible, EVO and Thunderbolt but should be consistent with other Android based phones:Open the Mail App Enter your AKO email address and password and click ‘Next’. Incoming Server Settings:Select...

Receiving an unrequested password reset notice

There are multiple accounts that have the similar usernames.  Another AKO/DKO user whose username is similar to yours (one number or letter off from your own) most likely mistakenly used your username instead of theirs when using the ‘Reset Password’ link. Unfortunately with the number of users with similar usernames, the AKO/DKO...

AKO Mail Client: External Client Configuration

The settings to use your AKO/DKO email with an external email client are all the same, just the look and feel of each email client are not. Use the settings below to configure your AKO/DKO email with your email client of choice or you can use one of the email clients...

AKO Mail Client: Thunderbird Configuration

To configure Thunderbird with your AKO mail: 1. Open Mozilla Thunderbird and go to Tools –> Account Settings. 2. Click the ‘Account Actions’ button then ‘Add Mail Account’ and enter the following:Your Name AKO email address AKO password (Optional)NOTE: If you save your password, you should uncheck the Save password option for security and...

AKO Mail Client: Thunderbird GAL Integration

Use the following steps to configure the Mozilla Thunderbird (version 3.x) mail client, with your AKO directory (GAL)*:Install the DoD Configuration Add-on for Mozilla:Open Firefox and go to www.forge.mil and click the link to Download DoD Mozilla Firefox & Thunderbird Add-ons, on the next page click the ‘Learn more‘ button under the...

AKO Mail Client: Outlook Express Configuration

Follow the directions below to configure your AKO Webmail to Outlook Express on your local machine. 1. Open Outlook Express 2. Click on ‘Tools’. 3. Click on ‘Accounts…’. 4. Click the ‘Add’ button. 5. Enter your display name. This is the name that will be displayed to users to send mail to. 6. Click on ‘Next’. 7....

AKO Mail Client: Outlook 2003 Configuration

AKO also provides an Outlook Connector that can configure your Outlook for AKO Mail, Calendar, and Directory services automatically. For more information on the Outlook Connector please check USING THE OUTLOOK CONNECTOR. The following instructions will guide you on configuring Outlook 2003 for your AKO/DKO mail by hand.In Outlook open your...

AKO Mail Client: Unable to send mail

Your ISP (Internet Service Provider) may restrict your outgoing mail, requiring you to use their outgoing mail server. You can contact your ISP to get the correct outgoing server name. Outlook 2002 If you are using Outlook 2002 (aka Outlook XP), you must upgrade to Outlook service pack 3 in order to...

AKO Mail Client: Using the Outlook Connector

The AKO Outlook Connector allows you to use Microsoft Office Outlook 2003 or 2007 to more easily access and manage your AKO email. It connects your Outlook client with your AKO email, the AKO GAL, your AKO calendar and tasks, as well as to other AKO users’ calendars and tasks....

Webmail: Import/Export Address Book

We are currently working to improve the functionality of the ‘Import/Export’ feature of the AKO webmail. To get this feature to work correctly in Internet Explorer (IE) 7.0, please follow the steps below:Under ‘Tools’ within Internet Explorer, click ‘Internet Options’. Click on the ‘Advanced’ tab. In the settings window, scroll down to the...

Decrypting Emails After Obtaining a New CAC

If you obtained a new CAC you may encounter issues reading content that was encrypted or signed by your old CAC.Browse to http://iase.disa.mil/pki-pke/ On the left click ‘End Users’ If you are prompted to select a certificate select your Government ID and not your Email certificate and enter your PIN. Open the selection...

DKO CAC Requirement

Due to the security requirements of the AKO/DKO portal DKO users are required to register their CAC to the DKO portal. This is because AKO/DKO is an Army hosted portal and we do not have the access to personnel records outside of the Army with an equivalent ability to verify...

How to sign forms using your CAC

Lotus Forms Viewer is required to be installed on a system to open .xfdl file extensions. Please go to the ‘Quick Links’ drop down menu within your account. Click on ‘CAC’ and then select ‘CAC Resource Center.’ Look for the section called “Signing Forms with Your CAC.” Click on ‘Lotus Forms (formerly Pure...

Using CAC on your Apple computer

Unfortunately the AKO/DKO service desk does not have the capability to assist users directly with issues they have on their Apple-based personal computers. The following resource is for Military users who are trying to get their machines CAC enabled: http://www.militarycac.com/apple.htm The following resource is for any Apple Macintosh user to ask questions...

AKO's CAC Usage Requirements

CAC Security The Army, and by extension the Army Knowledge Online, has made steps to have a greater amount of security on user’s ability to access Army systems. The Common Access Card is the solution for increasing security on your account with something you know (your PIN) as well as something...

Access to military records online without a CAC

If you are unable to CAC login to view your military records, please use the following steps to obtain/view your military documents:Go to https://www.hrc.army.mil/ Click on ‘My Records’ Notice the AKO Login box, enter your AKO username and password, click Login Click on ‘Reserve Record.’ Click on ‘Documents.’ You should be able to see...

Reset a Forgotten CAC PIN

Reset a forgotten PIN If you have forgotten the PIN to your CAC or if your PIN becomes locked out you will need to contact your local badging office for assistance. The AKO/DKO service desk does not have the capability to affect your CAC or CAC PIN. If you need to locate...

Troubleshooting CAC Access to AKO

What you need to use your CAC on AKO/DKO If you have a CAC you can register it to AKO and use your CAC to access your account instead of your username and password. The most common and easiest way to register your CAC is just try to log in with it....

Error: Revoked CAC Certificates

Your Common Access Card has multiple certificates on it. The certificates used to access sites such as the AKO/DKO portal and the certificate used to access your computer are actually different. You might receive a message stating your certificates have been revoked when attempting to log in to AKO/DKO. If...

How to register your CAC to AKO

CAC Registration CAC Registration on AKO is often as simple as logging in. AKO can validate your identity and register your CAC to your account during the log-in process so just insert your CAC into your reader, browse to the portal, and try to sign in with your CAC and PIN....

What software do I need to use my CAC?

CAC Middleware “Middleware” is a term for the type of software that is used to read your CAC because it has no use on its own but instead sits in the middle of two other things — your CAC and the site you are attempting to access. ActivClient is the CAC middleware...

How do I log into AKO/DKO using my CAC?

Before trying to log in to AKO/DKO using your CAC, please make sure your CAC is registered with your AKO/DKO account. For instructions on how to register your CAC with the AKO/DKO portal click here. How To Login to AKO/DKO with your CAC:Go to https://www.us.army.mil/ Click ‘I Accept’ button Click the ‘CAC/PIV Login’...

How to make your CAC Certificates available

How to Clear Your CAC Certificates From Your BrowserOpen Internet Explorer Open the ‘Tools’ Menu Click ‘Internet Options’ Select the ‘Content’ Tab Click the ‘Certificates’ Button Select the certificate to remove Click ‘Remove’ Repeate selecting and clicking ‘Remove’ for each certificate you wish to remove.Note that you can select multiple certificates by holding the CTRL key on...

What is my EDIPI and how can I locate mine?

EDIPI (Electronic Data Interchange Personal Identifier) is a unique number that is associated with you and your CAC (Common Access Card). In order to retrieve your EDIPI, you will need to have a CAC, CAC reader, and CAC middleware* installed on your machine.First, insert your CAC into the reader on your...

AKO Access Rights for Surviving Spouses

Survivor’s Benefit The Army Knowledge Online maintains account access for users whose spouse dies while in the service of the military or retirement. We do have certain requirements to qualify for a continuing account but all of these issues are handled with the care and discretion demanded of such a sensitive...

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3 Responses to “AKO Table of Contents”

  1. Samuel Lee Johnson

    I do not remember my login or password. i have not used in in 2 1/2 years, I retired in June 2010. can you please help me did is issue fixed, Thank you and have a blessed day

    Samuel L Johnson
    MSG, U.S Army
    Retired

    Reply
  2. OBie Spratling

    I have outlook 2013 and I can’t get my ako e-mail to add to it. please advise.

    Reply

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